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Find Top-Rated Alta Loma Home Cleaning Services

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House Cleaning reviews in Alta Loma

Real People ~ Real Reviews ~ Real Results

  • We liked that a supervisor (Amber) comes with the cleaning person and instructs them as to what needs to be done. The supervisor asks the client if there is anything different or needing to be added to the job.  Amber is very kind and willing to do right for the customer. The only reason I gave a B on quality was because on a rare occasion a new cleaner was brought to the house and did not do things a like previous cleaner might have done. That was a rare instance. We have been very satisfied most of the time!! Robyn the owner is very nice and accommodating. I like that there is a supervisor acting as the middle person. We moved out of the area after using them for several years.   
    - Ruperto M.
  • So I wanted to get my girlfriend?s house professionally cleaned. She had recently found out that she was extremely allergic to house dust. She was out of town for a few days so I decided this would be the best time to have it done.

    I went on Angie?s List and found a 4 hour special.  I then got a call from a representative from the company to schedule the cleaning. I told the person that I really wanted a deep cleaning, paying particular attention to dusting the main areas my girlfriend spends most of her time in. We live in a 3 bedroom 2 story house. The representative said it wouldn?t be a problem and it could be done in 4 hours.

    The day came and 2 ladies showed up. 1 of them right away got to work. The other seemed to think they may need a couple more hours which I expected to happen. She informed me that it would be 28 per hour and told her it would be a problem.

    The lady that I was talking to me spent the rest of the time talking to the other lady complaining that she could not finish and she would have to leave. I heard her calling the company explaining to them she had to leave due to a prior commitment. After about wasting an hour of trying to arrange to have someone pick her up she got back to work.

    She started vacuuming then I heard a loud noise then the vacuum stopped. She came down and told me had accidently ran over my iphone charger and that the vacuum had broken down, the charger was destroyed. I had to help her remove the charger from the vacuum. In the mean time I told her she could use our vacuum. Within an hour or so someone from her company came to relieve her and brought a new vacuum. She told me that the company would replace the charger.

    The person that came started dusting and then all of a sudden I hear a crash. I went to see what happen and the person had broken a glass vase we had on our mantle. The person was extremely apologetic and said the company would replace it.

    After he cleaned up the mess he started vacuuming using the vacuum he brought. After they left I noticed the parts of our carpet had stains from the vacuum.

    I grabbed our vacuum to clean the stain but it didn?t work. I called the company and they told me that the lady tried to use it but it wouldn?t start. The lady never informed anything.

    So after destroying an Iphone charger, breaking a glass vase and breaking a vacuum and staining our carpet I did a walk through after they left. I gave them specific instructions what to do and they didn?t do it. I spent about 4 more hours cleaning after them. The carpet stains were never addressed and I gave up trying to get them to do anything.

    The man that broke the vase told me that he would buy a vase and a new charger. After receiving the items; the vase was part of a set. The vase he bought didn?t match what I specifically requested.

    This company is a joke and I would NEVER recommend them to anyone.

    - Joaquin R.
  • They gave me a price and of course the price changed when the service was completed. It was higher than I expected. The bad part of the deal was they did not do what I asked them to do. Then when I asked why it was not done they say it was not part of the job but we agreed in  the beginning that the job needed to include the windows. Of course they wanted more to do the windows. A bait and switch situation. I would not recommend this vendor and if you decide to do work with him make sure you get it in writing. The worst experience I have had.
    - Joseph G.
  • We wanted our air ducts cleaned for a home we purchased.  The ducts were very dirty.  I could reach my hand in and grab a bunch of dirt...yuck.  
    I got about 4 estimates and Jose from West Chimney was the least expensive and had some good reviews so decided to go with Jose.
    Jose stayed in good communication with me during the bid process, scheduling and then actually coming out to do the work. He was on time, and very friendly.  
    Based on the number of ducts we had, Jose estimated he would be done by about noon.  Well the dirt had other plans.  Jose realized how much work was going to be involved and let us know he would not be done by the original estimated time.  Instead he finished at about 4pm!  I don't think he even had lunch.  He stuck with his estimate for the final cost and the ducts and fireplace looked amazing.  We gave him a little extra due to the difficulty of the job.  
    Although our ducts will never get as dirty as they were, we would definitely use Jose again for duct cleaning or fireplace work. 

    - Todd S.
  • Their employees seem to be honest and they do a good job.  They are usually easy to work with as far as scheduling and the way they work with little directions and actually taking upon themselves to always take care of something that we didn’t actually specified to do.  They seem to be self directing.
    - Mark H.
  • Very professional.  Called and made arrangements, very nice and courteous.  Accommodated my schedule needs.  Sent a professional, hard working, attention to detail crew.  They were very efficient and polite. Asked questions when not sure what was required.  Followed instructions very well.  Follow-up call to see if service was to my satisfaction.
    - Cindy S.
  • The owner, Stuart, and his assistant arrived ready to work. We purchased 4 hours of cleaning and they finished in 2 1/2. They do have a charge per pet if you have any. Stuart mentioned that they provide service in a very wide area. I would recommend them to others.
    - susan k.
  • I was very impressed with their services. First of all, to have the owners come out themselves to provide the service was above and beyond what I have ever seen. They were there approximately 4 hours and when my husband and I came back later, the house was beyond clean!! They did an excellent job, probably the best the house has ever looked!! I would definitely use their services again in the future.

    - BRIAN D.
  • She cleans all bathroom thoroughly. Kitchen is sparkling. Cleans my tile floors on her hands and knees and never uses harsh chemicals on it. She does anything I ask her to do with a smile. Very professional. I have had her as my housekeeper for over 10 years and highly recommend her to anyone who wants a clean house at a reasonable price. She is so trustworthy that I often run errands while she is cleaning my home. She cleans the Historic Chaffey House and Museum in Etiwanda which is full of priceless antiques and heirlooms from the George Chaffey family. She will make your home fresh and sparkling clean.
    - Debra K.
  • They did a nice job.  They were very pleasant to work with.  They made sure that I walked through and made sure that I was happy with everything.  What was different from the other services I have used is that they all spoke English.  I have had services in here where the supervisor will come in and then they leave and the rest left behind cannot speak English.  Unlike the others this supervisor actually stayed and did a lot of the work himself too.  They were like three people here doing the work.  They were responsive and punctual and the Big Deal price was very good.
    - susan p.
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Home Cleaning Services in Alta Loma

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