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Real Estate Agent reviews in Aliso Viejo

  • A
    Terry Hunter Hunter-Broker
    He was very meticulous and thorough in explaining his program in terms of how we are going to sell the house. He was very energetic. He was very invested personally and emotionally in the success of the sales. He helped us made a curb appeal for the house. I would actually like to give him an A+ if there is.
    - Paul L.
  • A
    Andy Galfi and Associates
    Andy was very impressive. He gave me a great value and price point information on my property which helped me to make the right decision on to sell right now or hold. I strongly recommend Andy for his knowledge of the Mission Viejo area and his experience having been in that market for nearly a decade. He has my business from here on out.
    - Vu N.
  • A
    Andy Galfi and Associates
    Andy's service to us from day one was nothing short of excellent, he responds to calls and concerns with a sense of urgency and his knowledge of his market and market conditions is impressive to say the least. He explains every part of the process in detail and we were never left wondering what will happen next. We highly recommend his services to any one who wants to buy or sell or even rent, since Andy built up an extensive network over the years.
    - Ben H.
  • A
    Terry Hunter Hunter-Broker
    Client Success Story for 1 Cartegena Terry got us our dream home 4 years ago, but we couldn���t sell our condo because we paid so much for it just before the 2008 crash. He helped us with renting it out, and the time came for us to sell it this year. Terry acted like a general contractor to help us hire contractors to get the home ready for sale (overcoming roof leaks and dry rot, plus painting, carpeting and generally preparing for selling). When the work was done, we put it on the market and got the highest price in Montelena for way over a year (not counting one other sale about 9 months ago that had around $100k in upgrades). The buyer was so impressed with Terry���s presentation (his Certified Pre-Owned Home program, as he calls it) that he didn���t even do his own inspection. This was good because so many sales are failing today, even in this hot seller market, and the buyer���s inspection is where some of those sales go to die. Just like with the purchase of our home and the renting of our condo, Terry was on top of every detail and kept us up to the minute during the sale of our condo. He is a true joy to work with, AND he got us a premium price for our condo. His marketing (starting with great photos) is superb. Since the condo was vacant, he held it open virtually every weekend from the time it went into the MLS until it sold. Coupled with his on-line marketing, we know that Terry put 10���s of thousands of dollars in premium sale price into our pockets. Lots of extra work for Terry, but SUCH a great sale for us! We have done business with real estate agents to buy or sell a house five times in the past, and additionally to find tenants for our condo. Terry is the ONLY agent we have done repeat business with. We would hire him again in a heartbeat. Kris & Kathleen
    - Kathleen B.
  • F
    Harcourts Prime Properties
    Carlos Carrillo Sr. was an absolute nightmare of a selling agent. He represented the seller in a home we were trying to purchase from his clients (we had our own buyer's agent). We had to get his broker involved as he had no idea what he was doing with the transaction despite over a decade being a licensee. He listed a property that had an unmarketable title (4 uninsured deeds, all kinds of chain of title issues) and strung us along for a month stating the title was open and being investigated, and only 1 signature was left but they were in contact with that person, when it was not ever opened. He was fully aware of the title issues prior to us submitting an offer, getting accepted, and entering escrow with his clients and assured us it was being worked on, when it was not. Blatant bold faced LIE! He also relisted the property as a new, separate MLS listing as active/back on market, when we were active under contract on the listing we made an offer on, and took over a week to correct it, claiming it was a mistake with the MLS. The listing had a different price (lower than the asking price of what we offered on by $6000) and a fleshed out description, versus the bare bones listing that Carlos had put up that we placed an offer on, so we know someone clearly listed it intentionally, not by mistake. Another blatant, bold faced LIE! The escrow company they originally used (we allowed them to select it) was a one woman operation in a home office, not a legitimate escrow company. We had to switch it to a proper escrow and title company mid escrow due to failure to perform anything, taking days to return calls to my agent regarding wire instructions/status of escrow. Sounds like it was a friend of his that he was trying to get business to or something. I don't know. Either way, they were terrible, and as unprofessional as Carlos himself. We were pressured to deposit our EM day after day despite clearly stating up front that we would not make the EM deposit until they could produce a marketable title for the property, which ultimately, after 4 weeks of waiting, being told we'd have information soon, they could not. The broker supervising him agreed to revisit the time line for due diligence period, amend the purchase agreement, and let us hold off the EM deposit until the title was produced, yet Carlos had us pressured to deposit over and over anyway. He also verbally disclosed to us during our first visit to the property that the HVAC unit in the property was malfunctioning, which our inspection confirmed, yet on the seller agent disclosures, he did not note it was malfunctioning, and had his sellers to do the same on their disclosures. He also noted no items of note for a bathroom in which a drawer was missing. What? Seriously? Unheard of. How can you not disclose something that you obviously knew since you told us that?! We just fell out of escrow on a property we tried not to love, but since we were so invested in time in dealing with these shenanigans (and that nothing else was on the market in our target area), had fallen in love with, had inspected, had reports done (even though we know we should not have until the title was resolved) based on the information provided from this agent to us and our agent. We are out our expenses with no recourse, based on information provided to us from this agent. I would never recommend contacting Carlos or any brokerage he works for to sell or buy your home, as his behavior is unprofessional and any broker willing to have him represent them is as unscrupulous, unprofessional, and inattentive as he is. We are now absolutely screwed as we have no property, and the property we are living in now is in escrow. We will be homeless or forced to rent in 30 days. Thank you, Carlos, for leading us on, blatantly lying to us to our faces with a smile, and screwing your sellers over by advertising a property with an unmarketable title, when you KNEW up front that this was an issue. If this is the kind of agent Harcourts likes to have represent them, I'd say to steer clear of them as well. The broker seemed to know what he was doing when he was trying to cover Carlos' egregious errors, so I almost feel bad leaving the one star. But, considering I now have to either rent or be homeless, I'm quite upset with the service we got from their representative.
    - Dan W.
  • A
    Timeshare Transfer Solutions
    They were great!  Very professional and responsive.  The transaction took a little over 6 months to complete.  Everything was done with their team of attorneys which made me feel better.  They kept in touch with me during the entire transaction, letting me know what was going on every step of the way.  I would absolutely recommend them.
    - Kim D.
  • A
    Terry Hunter Hunter-Broker
    So, you?re looking on Angie?s list for a good real estate broker?  Good idea, because if you haven?t bought or sold a house recently or refinanced your mortgage recently, you will be shocked at the paperwork and complexity of what seemed to be a simple thing.  All the more reason to find yourself a good broker.
    My wife and I are selling our house and we used the broker we used 2 times before.  The first 2 times, he got the job done.  But, not this time.  The process was painful, numerous documents were signed, then re-signed and signed again.  Email, print, sign, scan, email back.  There was a great deal of chaos.  We did find a buyer, then the deal fell through because the buyer couldn?t qualify.  What?  The buyer?s agent and buyer didn?t know if they could afford to buy our place?  For 17 days, we really didn?t know what the situation was and at the very last, we were informed that they could not qualify for the mortgage.  So, we started over.
    We cancelled our agreement with our old agent (a nice way to say we fired him, without any argument from him, btw.)  And we did what you are doing now, searching on Angie?s list for a good guy.
    We called Terry, after reading his reviews here, and we set up a meeting.  Terry visited our house and came completely and I mean completely prepared to talk.  He had documents ready for us to review and sign.  He explained them to us, something that our other agent really never did.  We were impressed from the start and we started to have some hope that we might still be able to sell.  So, we came to an agreement and Terry became our guy.
    Terry does things a bit differently.  Remember that 17 days with no word from our previous buyer?  Terry has a process that eliminates the waiting period.  We did the home owner inspection, roof inspection and termite inspection before going to market, so all that uncertainty goes away.
    Terry also had a plan.  We were scheduled for open houses on Saturday & Sunday for 2 weekends in a row, with a broker open house on the Thursday in between.  That?s 5 days of open house, total.  He also blanketed the area with 1600 fliers the first week and another 1600 the second week.  He did his own virtual tours which were pretty darn good, they showed our place on the Internet very nicely.  He also arranged a toll free phone number people could call and listen about our place.  It was a media blitz.  Terry is very Internet savvy and knows how to create some marketing interest, something we never had before.
    To get prepared for showing our house, Terry brought in, at his own expense, an Interior Designer to help us stage the house properly.  We got some really good tips and ideas and when we were finished, our house never looked this good, better than when we bought it.
    After all that, we found a buyer (or did the buyer find us?), in 10 days. The offer is a very fair price for our home, and we are extremely happy.  We are in escrow, scheduled to close in a couple of weeks if the lending goes through.  We have much more confidence in this buyer and lender, thanks to Terry ?working the deal? to help make sure this thing goes to completion.
    A couple of other things worth mentioning.  Terry has a process and he also has a team.  He has set his own standards of results and integrity very high and has quality people working with him to help close the deal.  Terry went to bat for us every chance he had and worked hard for us.  Same goes for his team.  They handled our open houses, and Lauren, in particular, also knocked on every door in our entire 100 home neighborhood in 90 degree weather to invite them to our open houses.  She then helped us locate contractors and reduced our stress level.  I also met the escrow company that he recommended and I was impressed.  Escrow is not something to take lightly and Terry has a great escrow company on board.
    Give Terry a call and give him the chance to talk to you, we don?t think you can do better.
    - Daryle D.
  • A
    Terry Hunter Hunter-Broker
    We did the "shotgun wedding" version of a real estate purchase. Usually you select a real estate agent, figure out your price range and the type of house you are looking for, look at houses, and make some offers. But I literally walked into an open house, fell in love with it, and went looking for an agent. At that point, I thought there was little chance of being able to able to buy the house. We just weren't prepared, and I know that in a tight housing market you have to be ready to jump on an opportunity. But I found Terry on Angie's List, and based on the great reviews I sent him an email. "Little chance" became "no chance" in my mind when I saw the MLS list Terry sent for houses in our price and size range: A total of one (1) house. It was the one I had fallen in love with.
    I expressed my thoughts to Terry, and he replied, "Let me think about it." The next day he sent me another email: He'd thought about it, and he took on the challenge.
    Despite being in the middle of setting up a public auction for another client, Terry went into overdrive getting us set up to see the house (my husband hadn't seen it yet), and getting us set up with a prequalification and an offer. My husband loved the house as much as I did, and based on Terry's advice, and seeing what the market was like, we gave an over-price offer. When the sellers still seemed to be playing for time (there were 3 other offers), and expressed concern about the appraisal coming in under our offer, Terry made the suggestion that we offer to sign an addendum to buy the house even if the appraisal came in as much as 30k under the contract price. The sellers countered, asking for the price we offered PLUS an OK for the appraisal to come in as much as $40k under the contract price. We were barely comfortable with the $30k difference; we were definitely NOT comfortable with the $40k difference.
    After talking to the selling agent, Terry realized that their fear of a failed escrow due to a low appraisal was more of a driver than price. So, on his advice we countered back with the appraisal value they had specified, but we reduced our offer price by $10k. They took it!
    Terry advised us to use 2 lenders, saying that the additional cost was only about $500, but with the current appraisal situation (rising market, and appraisers basing values on older prices) it was entirely possible for the appraisal to come in low. Having two lenders compete could not only help ensure that at least one appraisal would come in close to value, but also get us a better deal on our loan. As it turned out, both appraisals came in at value, BUT it turned out to be a good thing we had a backup lender.
    First, our lender (a major national bank, with whom we have established accounts) reduced their closing costs tremendously when they realized we were leaning toward going with the better deal that Terry's suggested credit union offered. Then, when our lender delayed closing several times until we were past the contracted closing date, we were beginning to worry about the sellers backing out, and losing our house and our considerable deposit in the process. At that point, the bank informed us that they were missing a critical document (theirs, not ours) needed to close the loan. Fortunately, the credit union that Terry suggested had kept our loan open. We met Debbie, the loan officer, in her office, signed a few documents, and in less than 24 hours we had a public notary at our kitchen table with loan docs for us to sign. The next day was Friday, and by close of the business day the loan was funded, the purchase closed, and we had keys in hand.
    Bottom line: Terry salvaged an impossible situation TWICE, gave us good advice throughout the offer/escrow/closing process, and got us into our house.
    - Kathleen B.
  • A
    Terry Hunter Hunter-Broker
    I signed a contract to have Terry Hunter represent me in the sale of my sister's house in Aliso Viejo.  As she had passed very recently, and I was not familiar with any real estate agents in the area, I interviewed agents from three different companies. I selected Terry Hunter based on his marketing presentation and in-depth knowledge of the south Orange County area; I also appreciated his 'out of the box' thinking in the different ways he thought of marketing and selling the home, and negotiating with the buyer's agent. Terry is a master negotiator and read the situation very well as the sale progressed. Every little bump (and there were only a few) along the way he predicted with 100% accuracy as to how it would be resolved; because of his knowledge and experience he saved me a lot of money.  I would definitely want him on my side as a negotiator, and cannot recommend him highly enough.  He definitely met and exceeded my expectations in acting as my agent in this real estate transaction. I have bought and sold a few properties over the years, so I have a benchmark to which I can compare his performance.
    - Terri B.
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Real Estate Agents in Aliso Viejo

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