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Home Improvement reviews in Alamo

  • A
    Michael Martinez is heading up my driveway paver project. He���s been extremely helpful and has helped with every aspect of the job. We had gate people from another company working along side and in conjunction with black diamond pavers and the process is going off without a hitch. I was expecting the project to take weeks and in one day they had almost half the pavers down and looking perfect. I shopped the price around with four other companies. You have to be careful comparing apples to apples. One of the leading companies out there, system pavers had comparable warranty, references and reviews. Michael beat System pavers prices by almost half and gave me a great deal! I would highly recommend Michael Martinez and his crew to any of my friends. Mark Redman Alamo Ca.
    - Mark R.
  • A
    Great, I have a brand new house and new system. I got more out of Service Champions in a few hours than I got out of the company that installed it 1 1/2 - 2 years ago and got paid a large sum of money.
    - Charlene K.
  • F
    Very unacceptable work. Bad paint job on the cabinets, didn't even sand them down first. Color was not what I chose and when I tried to convey it they disagreed and didn't make any changes. Quartz counter top not measured properly - big gaps in installation. Tried to fill the gaps and looks unprofessional. Didn't sand and clean the floor before they applied the top coat to finish. Many spots underneath. Doors on cabinets not re-hung properly. Paint is already chipping and only been 3 months. Plumbing issues already and was informed it would have never passed inspection, this company didn't file for any inspections. Whole kitchen looks worse than when I started - very disappointing.
    - Eva and Allen H.
  • C
    This company was too busy to come look at my project. But, they communicated with me promptly and even offered to try and fit me into their schedule, if I could not find someone else. I eventually did find someone, but the offer to still try and help was greatly appreciated. Then, when I told them I found someone, they sent me a list of reminders that would help if I needed pest control services in the future.
    - Jimmie W.
  • C
    I have received several estimates, and am deciding on who to hire. However, this company took an awful long time to respond to the inquiry, which lead me to look at other companies. They lost potential business by their lack of responsiveness.
    - Jimmie W.
  • B
    Received their quote, and will determine whether to hire them after I receive my last quote. Their price is currently the lowest, and they described how we could even lower the price further, given the conditions.
    - Jimmie W.
  • F
    I called and talked to Mike, A valve that controlled filling the pool somehow malfunctioned and started slowly adding water to the pool. We noticed that the pool water was real high and all most overflowing We tried to shut the valve off, but it did not seem to work. That line also provides water to the sprinkler system. To keep the pool from overflowing we had to shut the water off to our house. I called and talked to Mike about our problem. I told him this had to be done in the morning early because I had to leave after lunch. He promised to have a plumber there at 8:30 in the morning the next day. He was traveling at the time, so he asked me to send a picture of the set up to his phone line so that his plumber would have all the necessary parts to do the work. I also called and left a message going over the problem so that they would have the information again. I also stressed that we were without water, and stressed that I needed someone to show up early as I had to leave right after lunch. NO ONE SNOWED UP. After waiting some time, I called to find out where this plumber was. It took well over an hour to get a call back. Mike did call back and said no one was scheduled to come, and that I must have talked to another plumber. I told him that I talked to him, I told him that he had asked for a picture of the set up and a message about the problem. He than said that he had an appointment at 10 AM and that he would personally come over after that. I reminded him that we had talked about my commitments ��� he hung up on me!!! That was less than professional! Can you imagine we could not take showers, the toilets could not be flushed, there was no water to wash or drink ��� and he did not take ownership of his failure to assigned someone to do the work, and rudely he hung up on me! Very Unprofessional!
    - Peter F.
  • C
    Our original project plan was to install a 20 x 20 Ft. paver patio behind an existing wood fence and also a small paver area behind an existing in-law unit. There is a raised step and small gate leading to a laundry room door. We also wanted two feet of space away from the wood fence so we could place some planters next to the fence. We did not want that area paved, and we wanted the step to be level with the patio so there would be no tripping hazard when someone stepped through the gate. The Green Bay salesman/project manager came over and I discussed our plan with him, and I told him about the gate and planter requirements. The quote was for $15,000 which I thought might be kind of high, but since this was not easy work I decided to go for it. A couple of days later the salesman brought over his paving contractor, and we talked about the same things I discussed with the salesman. I also decided to expand the area behind the in-law unit to 17x30 square feet, and the quote went up to $26,000. When asked about paver choices, the contractor just showed us a couple of pictures of a previous driveway project on his cell phone. When asked about paver choices the contractor said "just use the same one in the picture". We were not offered any other choices. We asked him to bring some samples of the pavers so we could at least look at them and it was only after my wife's insistence that he finally brought over a sample. That was not what we wanted so we asked for some catalogs, which after some arguing the contractor finally brought some from his truck. We finally chose a style and started to proceed with the project. It was a few days later that the materials showed up and the work crew started the project. During the construction the paving contractor decided my gate latch was not to his liking and drilled a hole in the gate to modify it. Obviously that is not what we hired them for and I was quite upset about that. They were near the end of installing the patio pavers when I came home and discovered that they weren't following the original plan. I could not open my gate, and the patio was two inches higher than the step off of the laundry room. The paving contractor's reply was "just saw off the bottom of the gate until you can open it". We called the salesman/project manager and complained about this, and after some argument they agreed to pull up the pavers to do it the way we originally requested. However, the salesman made me record into his cell phone a disclaimer that they were not liable for any problems with redoing the patio. The paving contractor complained bitterly that we changed our minds too often, and stopped working on the project while we resolved the problem with the step, and only resumed work upon orders from the salesman/project manager. We finally got so frustrated with working with these people we asked them to just finish the basic work and leave. The main takeaways from this project are: - If you are looking for craftsmanship, not just basic construction, this is not the company for you. For the price we paid we expected more than just a couple of rectangles, and could not come up with solutions to typical problems you run into during construction. - When things go wrong they blame the customer first. - They are expensive. I calculated they charge about $165/hour for labor. We got the actual cost for materials by checking with other suppliers. - They seem to want to do things in a quick and dirty way. - They went outside the scope of their work and ruined my gate in the process. - They did not use edge restraints. Instead, they just poured excess gravel around the edge of the patios and were going to pour some cement powder into the cracks around the edge and water it down. Over time the edge pavers will crumble away. Look at many YouTube videos on how to do this correctly. See the photos below to see what they did. - We will not hire them again -ever. More - they were very prompt when asking for payment. We upheld our end of the deal and paid everything on time, the entire project cost. Also, they kept bugging us for a completion form, which we do not wish to sign. No problem, we fired them already. I will most likely have to finish the work myself or hire somebody else to complete the job the way we originally asked for.
    - Brian Y.
  • A
    Jason and his son always do efficient quality work. They are very easy to work with and good at troubleshooting. The have done work for us twice before over the years. We recommend them highly. All installations/repairs completed during this visit work as expected.
    - William B.
  • A
    hired them for our parents when they wished to add a guest room to their house. Ariel helped us set everything up and planned out whist they were looking for in their price range. They were friendly and efficient. The room came out perfect!
    - Brittany S.
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Home Improvement Services in Alamo

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