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Moving reviews in Alameda

Real People ~ Real Reviews ~ Real Results

  • Jay's Small Moves was punctual and arrived right on time at 8am, which I was extremely surprised about especially since it was a Saturday. I was worried about the items that couldn't be put in a box (i.e. large lamps, computer tower, bathroom mats, etc.), but they have large "speed-pak" boxes where they carefully pack the "loose" items in. The team had lots of blankets (for the TV, mirrors, etc.) and shrink wrap (for desks, futon, sofa, etc.). We didn't have our bed disassembled before they arrived, but not to worry because one of the movers did it for us. They have the tools and they are very well experienced because one person disassembled the bed within 10-15 minutes. Needless to say I was impressed. Packing took around a little over a hour and a half and getting to the house took around another half hour. Upon arrival at the house, the team was quick to unload, but also extremely careful about not scratching the walls or leaving any scuff marks on the wood floor. The bed frame was reassembled within 10 minutes (*mind blown*) and they finished unloading within 45 minutes or so. While unloading, they were very attentive to where boxes need to go (boxes labeled kitchen went to the kitchen, etc.). All in all, my wife and I were very surprised at the efficiency and professionalism of the workers. While they are priced $10/hr higher than other movers, I would gladly pay the additional money for the level of service. **As a side note, we provided 3 cold bottles of water for the team - I think this goes a long way!
    - Robert S.
  • They actually were willing to come after normal work hours to accommodate me. It turned out that the job prior to mine took a lot less time than expected and they arrived early!! Everything was properly wrapped and handled so there were no issues with scratching or breakage. It took 4 hours but they gave a lower rate for cash so I scurried to the bank and saved $20.
    - Charlotte T.
  • We were very tempted to do this move ourselves, but Five Star Moving changed our minds immediately. When I first spoke with the owner, Lucas, on the phone I knew we were in good hands. I let him know that we are a very busy couple and would need some major help with packing. I figured that was something we would have to do ourselves considering our previous moving company didn't give the option of assisting with packing, Five Star didn't have an issue with it. We were able to work out a schedule and luckily they had an opening the following weekend. When Five Star showed up they got straight to work and were very easy to get along with. There was a group of four young men who helped, but we can only remember the name of the two main guys, Nick and Ahmed. Nick led the crew and was very patient with us, even at times when we were a bit high energy. Everything we own was packed up safely and placed into the moving truck. Getting things into our new house (which we thought was going to be the hard part!!) went very smoothly. The crew was easy to work with, followed direction well and got things done quickly. Next time we move, we'll call this crew first!
    - Maxx M.
  • These guys were great!  Showed up on time, parked their big truck (which has a side opening - what a great idea!) in a conscientious way, surveyed the apartment for what needed to get moved, and got to work right away.  They had a good sense of humor, and handled the multiple flights of stairs at the condo with determination.  I would recommend these guys whole heartedly, and would hire them again.
    Their prices are average, not higher or lower than their competitors. With the Angie's list coupon, it was a great price!
    Why I put in a couple of "B's" on their grade:
    1.  the shelf anchors for my bookshelf were forgotten in one of the guys' pockets, so I had to call the and ask for them to be returned.  They brought the the next day - and taped them to my doorknob, as I wasn't home, which I thought was a nice gesture.
    2. The aforementioned bookshelf sustained some damage on the front of the removable wooden shelves, like it got hit with a pole.  If it had happened on the BACK of the shelves I wouldn't have cared, but it's visible at the front, and now looks shabby.

    - Kenna B.
  • They sent three men, who all worked diligently and constantly to move our things from the apartment into the truck. (They did take a 15 minute break, and I caught one guy on his phone once, but they really didn't stop working.) They finished and it was lunch time. They said there would be 30 minutes of transportation time (reasonable for a large truck moving across Oakland), and that they'd take a 30 minute lunch--meaning they'd meet me at the new place in one hour. It was one hour and 20 minutes later, but they unloaded the truck with the same constant motion and professionalism as they started.  They were very nice guys, and they took very good care of our furniture and things. Not one scratch or damaged item. Yay! We realized they left a box on the back porch of our old apartment, so my fiancee had to go back and get it.
    They charged me for time starting from their shop in SF to Oakland--a cost I wasn't anticipating--and they charged me for their lunch and break. It ended up a just about $300 over the estimate. However, due to their professionalism and care with our items, I am not upset. It was worth the money. 
    This was the third time I've moved with Shamrock, and my experiences were pretty much the same with the first two moves as well. I trust them!
    - Jessica L.
  • We hired Upline to move us from Alameda
    to san Ramon. Everything went smoothly starting with the estimator that came to
    our house - he was nice accurate and professional to the crew that moved us. 
    On the day of the move I was stressed but it took no more than a few minutes to
    understand that we are in great hands. Oh my god you should have seen the guys
    they were so fast so efficient and so nice that I drank my coffee with ease. We
    took the full service option which was packing and unpacking ? looking back I am
    so happy that we decided to do that it made it so much easier!.
    The delivery as suspected went smoothly too. Everything was in place in a few hours!
    We are extremely satisfied and will warmly recommend them.
    - Inba Z.
  • The crew who did the move was Diego, Julio, Oscar, Ricardo and Roberto. The service went very well, they showed up when promised. They were very courteous, worked quickly and took great care of our things.   I  was very happy with my service and would recommend them.
    - Ken P.
  • I thought they did a good job. I was really impressed by how quickly they worked. They got to our place at 7:30 and we were completely in our new place by 12:30, and that included a full pack of our entire two bedroom apartment. They were really efficient. I tried to give them water and they wouldn't even stop to take it. It was really fast. We haven't packed at all. I am planning to use them again for an upcoming move.
    - Aimee H.
  • Upline was great, I liked Maria who I worked with on scheduling the move over the phone. Dale was our foreman, I don't know if you can request who your foreman is, but if you can, request Dale! He was really friendly, courteous, and took the time to walk through the whole process with me, storage, liability insurance, and the million other questions I had about charges and cost responsibility. He made me feel really comfortable with the whole thing, and I felt reassured that I had not just let some random guys come take all our worldly possessions and drive off into the abyss with them (I am a worrier!) 
    Dale and his team of Rudy, Juan & Antonio will all very nice and respectful of me and our belongings. They even took the time to pet our dog throughout the day and keep her happy with them (which is normally tough to do with strangers in our house, but she warmed right up to them). Assuming everything shows up in Colorado in one piece, I would use them again!
    - Katharine S.
  • A real love and hate relationship with NorthStar. There are some people who behave professionally within the company, but some that are not, especially when I thought everything was going well. 
    1) Called to schedule a appointment for an appraisal. The lady on the phone was courteous and was able to book me someone the Friday before 4th of July weekend. The next morning, my appointment hour came and went, no body showed up. Called NorthStar again, the same lady answered the phone. She was very apologetic and confessed that she screwed up and my appointment was not in their system. However, she was very nice and had me on hold while she tracked down an appraiser in the area and had him come that afternoon. The appraiser was very friendly and surveyed the house and chit chat for a long time. But he was valuable in terms of letting me know which old furniture was not worth moving and what to do to get the cheapest moving insurance.
    2) Received appraisal and I was fine with the price and projected dates of packing on day 1, pick up on day 2 and delivery on day 3. However, the destination city was wrong, called the appraiser to have it fixed. 
    3) A week later, a dispatcher from their office called and we talked through the payment method. And lo and behold, the dispatcher told me that they couldn't promise the delivery date. He said that the company didn't make such quick turn around. They usually deliver within 3 days to 1 week from pick up date. I was furious and called the appraiser. He said that the dispatcher was new and didn't know what he was talking about. He would call and let them know that this is an exclusive move that required prompt turnaround.
    4) On the day of packing, they sent a big truck and four guys and they were on time. The packers/movers were told to pack and pick up on the same day which is not what the appraisal contract said. After discussing with them, they packed up the entire house and came back the next day to pick up. The foreman told us on the day of packing that if I write a good Yelp review for them, then I will receive $25 off. The $25 off is actually non-existent because they actually require customers to pay by cashier's check before the work is started. If you pay by credit card, they'd add on an additional feel that's some percentage of your total estimate.
    5) However, with the ups and downs, NorthStar did deliver on time and did not damage my stuff. 
    Final advice, the quality of the move is good. Hiring this company requires a lot of close monitoring of who is saying what and this just adds unnecessary stress during the move.
    - Amy Y.
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Moving Companies in Alameda

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