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Recent Motorcycle Repair Reviews in Vail

  • A
    RideNow Powersports Tucson
    They finished the work on the bike the next afternoon and called to tell me I could pick it up early if I wanted. They had done all the work and washed the bike as well. Runs great. I was pleased with the service. They called the next day to follow up and be sure the bike was running fine and that I was happy with the service I received.
    - WAYNE S.
  • A
    RideNow Powersports Tucson
    Very satisfactory experience. Recently purchased an additional motorcycle 2004 Triumph, plan to take it in for replacement tires and checkover
    - James C.
  • A
    Service was done on-time and high quality.  Rich is a good guy to talk to with a lot of knowledge about motorcycles.
    - Jonathan M.
  • C
    It took too long and had to call Milwakee to get my backordered parts rushed in time for my road trip. The transmission leaked on my trip due to three loose bolts. The motor ran well but it seem to be using some oil, could still be part of the break in. My brakes rubbed until I got back home 3000 miles later. It's too early to tell how long this motor will last so I'll try to keep you updated.
    - Catherine C.
  • C
    Tucson Harley-Davidson
    I went to an event at the shop and they had an offer where you could get up to 3 free hours to install parts you bought that day.  I went to the parts department and asked to get a quote on buying all of the parts I would need to have new handlebars put on my bike with internal wiring.  The guy said that he would look up all of the parts I would need and let me know the price. I waited around for about 2 hours for the guy to look up all the parts or call to get information.  Once he had the information he told me what I would need and how much it would cost.  He told me that it would require 5-1/2 hours in the shop but I would get 3 hours free.  I asked again about the internal wire handlebars because I knew that they were different than regular ones.  He said absolutely that he had it all figured out and gave me a quote.  Then he said that I would need to go to the service department for one of those people to actually order the parts.  I went to the service department and again explained what I wanted done and gave him the information from the parts guy.  He entered all of the information and explained that for the internal wiring it would actually be 8 hours of shop time. Cha Ching! I went ahead anyway and ordered the parts.  About a week later I got a call from the service guy and he told me the parts were in.  At that point I asked him about relocating my front turn signals from the handlebars to the front forks.  He said that would take a few more days to get the parts and would, of course, require more shop time. Cha Ching! I brought my bike in once the parts were in and they got started on the bike on a Wednesday afternoon.  I was told that the bike would be done the next day.  Before I even left the shop the mechanic came out and said that I would also need to buy new grips since the old ones would be ruined taking them off of the old bars.  Cha Ching! The next day I got a call and was told that they had in fact ordered the wrong handlebars.  They had ordered the ones that weren't for internal wiring.  I was told that I could either use the bars they had and just do external wiring or they could order the correct bars FOR $200 MORE!  I told them that was ridiculous.  I said that it was their mistake and that they were supposed to be the professionals and I did not want to pay any more for their mistake.  He understood and said that he could get the handlebars I needed from a different vendor than Harley-Davidson for about the same price as the incorrect bars.  Fine! On Friday afternoon I went to pick up the bike.  In the end the cost with all of the additions was about what I expected. A lot.  I will say to his credit the mechanic came out and told the guy I was talking to that he had not needed one of the parts that was ordered because he was able to re-use the old one and to take that part off my bill.  It was about $45 but hey, its something. The bars and light relocation did turn out very well.  I cannot complain about the workmanship at all.  I just think that the cost was more than it needed to be and I expect that when you go to the Harley-Davidson shop to have work done on your Harley-Davidson bike they should know what they are doing.  I feel like they should have asked about the signal light relocation and certainly should have know I would need new grips from the beginning.  When you pay premium prices to have work done at the Harley shop everyone there should know exactly what they are doing.
    - Ken P.
  • C
    It went lousy. They biffed it the first time and had to do it over, much to their chagrin. What really miffed me was how they tried to   treat me as if I was the bad guy. However!! The Service P*** at Musselman's Is even a much BIGGER P***. He's a little kid, actually, but a MAJOR D***** !! So, there's not a lot of good options for Honda Service out there yet that I've seen. Wish I still had the BMW but I had to wreck that bike so.. Actually, some tweeker broadsided me on it.  TOTALED IT! Totaled my hip, too. But I still ride. It's my Dad's old bike, ya know it gets me in the wind...whatheheck.. I'm gonna see if I can find a decent Honda mechanic here on the list. I hope this rant helped some poor soul from possibly going through what I did..  
    - PETER J.
  • F
    It was horrible 4 weeks of excuses be ripped off for 3700.00  was something we couldn't afford but if we didn't pay no bike back please stay away from all American motorcycle owner Ginny Haber and her shady shop I promise you will be sad a whole less money in your pocket and still have a broken bike and partner in crime Steve D is just as bead buyer beware and have all the receipts to prove there shady behavior.
    - victor g.
  • F
    Allegiant Van Lines
    On 2-9-13, i recieved a call from the driver that was to get our things, by the name JESSE, around 10am he explained to me that he was going to be a few hours late getting to ROSEBURG, because he had problems with another driver , he also stated he would call me when he got to the storage facility in ROSEBURG. I waited all day, he didnt call back. I called him about 7pm, on his cell # and he told me he was on his way back to EUGENE OR., and that he would have to put the wieght of my load into his computer that night so he could give me a total for the bill of lading, he was sure that my stuff went over the original estimated wieght., also i was going to need to pay for some extra bxes and packaging tape, because i had some loose items in there that needed packing up.He told me he would call the next day with a new total, and that i had to pay it before delivery.I had already paid 500.00 at this point, He didnt call me at all the next day., or the day after. Day 3, i called and left a voicemail on his cell, then sent an  email to ZACK at ALLEGIANT, hes the one who set up this entire thing for me. I told him i was concerned about the status of my things and hadnt heard from the driver, he told me hed call JESSE right away and get back to me. Jesse called sometime later that day and told me that my new bill was 600.00 due today, and that when my stuff got here it was to be about another 375.00,paid to thier driver,my items apparently wieghed more than originally estimated, and that he was going to get them on a truck within the next 2-3 days and get them to TUCSON for me.,and that he would call me and let me know when they were on thier way.He never called me back, i never heard from him again. The next thing i got was a phone call from a driver, whom i never did get his name, on the 22nd, telling me he was to be in TUCSON, in aprox. 1 hour, so i gave him the address of our storage facility here, and we met him there, he pulls up in a busted up, old bekins truck, with the B,spray painted out.Two men whom looked like they were straight out of prison, and had intimidating attitudes, pull up in this huge semi truck, problems already, truck so big they couldnt get into the facility, so we asked the facility mgr to open up a gate at the end of the isle where our unit was, the guys then go walk it from the end of the gate to our unit ,then they say if we, want them to unload our stuff and walk it down there, for us, its going to be another 250.00!! At this point i knew already we were in trouble with these two and all we wanted was our things off that truck, so i told them never mind just unload it on the ground where they were, but inside the gate and we would us our car to trolly it down to our unit ourselves, so they agreed. They opened the truck and i secretly started snapping pics because i didnt trust them and every time i asked them anything at all about a box, they would stop unloading and stare at me and say,whats the problem now?? I asked them at the end of unloading to do an inventory check with the list they had ,and the driver got angry and told me, well if your going to want to do all  that it will take longer, and cost 50.00 more an hour!!! I was so scared to ask anything at all, i just wanted them to leave. As i watched my things being tossed out of the truck, i saw broken boxes, clothes, linens hanging out, totes, crushed, boxes broken, the driver handed me a sheet and two towels,and asked me if they were mine, they were, also he gives me a plastice filebox, it had held family pics, it was so destroyed, it was taped up with 3 kinds of tape, the driver told me he was sorry it had gotten crushed and some of the photos fell out, but he had shoved them in another box..somewhere...after they left we just stared at the destruction that was our personal things, that had recieved no respect, and days later we started going through boxes, finding broken items, glass, and some things are missing. I emailed ALLEGIANT , the eve. our things were delivered and told them all about it, no response. Four days later i sent another email to ZACK, at ALLEGIANT, in the morning, telling him i never found the remainder of my things, 15 mins. later, i get an email back from ZACK,he said he was sorry about our things and that he would forward my email to the proper dept., and that i would be compensated...that was on 2-26-13....never heard from anyone there. On 3-12-13, i sent a certified letter to ALLEGIANT.....ON was returned by the post office as ANK.....ATTEMPTED-NOT KNOWN...i called them...i was sent straight to VOICEMAIL.sPEEDWAY
    - cynthia w.
  • F
    On Any Moto
    I'd seriously recommend against having On Any Moto work on your bike.  My first experience with them was horrendous:  they don't honor their estimates, (time or cost), they recommend unnecessary work to drive up the price, they're incompetent, unfriendly, even threatening, and you may lose your bike.  I lost mine.  I've documented my experience with them below. On April 10, 2014, I took my 1985 Suzuki Madura to On Any Moto.  I'd already gone in and talked to them, explaining that it had an electrical problem in the ignition, and that, while I loved my old bike, I didn't want pour a thousand dollars into repairing a thirty year old bike.  I confirmed this amount again when I dropped it off.  Clint, the shop foreman agreed, saying he "agreed and understood absolutely perfectly", and he was confident that in an hour to an hour and a half, they could possibly fix it, or at least diagnose it so I'd know the situation.  I said great, and after the problem was fixed, I'd also get a front tire and fork seals.  They said the job would take a week, maybe a week and a half, and I left the bike with them. About three weeks later, Clint called and said the problem was in a switch that cost $200, so I went down and dropped off $200.  A few weeks after that (it took a while to "get the bike back on the schedule", a phrase I'd be hearing numerous times), I was told the job was done but the carburetors needed rebuilding.  I said no, because the bike was running fine before, but Clint kept strongly insisted that the carburetors needed rebuilding.  I asked the cost, and they told me $340, parts and labor.  I asked if that was a firm estimate, Clint said yes, and since I loved my old bike, I finally agreed.  And a couple of weeks later, Clint called and said they needed another $250 in parts, or I'd have to pay and get back a non-running bike.  They had me over a barrel, so I said okay. Soon I had another call, Clint telling me I really needed to have the valves adjusted.  I asked if they were sure.  Oh, yes, they really needed adjusting.  So I explained they were self-adjusting valves that never needed adjusting.  And Clint said oops, sorry, their mistake.  But would I like them to adjust the cams?  I wasn't sure how one adjusts a solid piece of metal, so I said no. And a few weeks later, Clint called and said there were new electrical problems, the bike didn't run, and I could pay more to have it diagnosed, then even more to have it fixed, or I could pay in full (well over a thousand dollars now) and get a non-running bike back.  I went down and complained to the owner, Mike Battaglia, recounting my experiences so far and explained that I was unhappy that the cost was well over what we'd talked about.  He was rude and unfriendly and didn't care, I could pay in full for the bike in non-running condition, or continue paying more to get it running.  After some arguing, the mechanic (Jeff, who I'd never spoken with before) came out and said he'd identified the problem and he was confident replacing a part would fix it.  Mike said Jeff was an expert, and I could have full confidence in his diagnosis.  Against mu better judgment, I agreed. It took over a week for Mike to find the part, a used one since new ones weren't available any more.  He had it shipped in, and it was in worse shape than my old one.  He told me he'd used his "extensive network and resources" and the only other one he could find was a questionable used one on ebay for $75 (plus shipping).  I got on the internet and using Google I found a brand new one for $50 (including shipping) in under ten minutes, and had it shipped directly to On Any Moto. A couple of weeks later, Clint called to inform me that oops, that wasn't the problem after all.  The bike now needed a completely different part, and he couldn't give me an estimate on parts or labor.  I asked if that would fix the bike, and he said, maybe, maybe not.   That  was on Wednesday, July 16.  They'd had the bike for over three months, and managed to rack up over $1,500 in charges, the bike still wasn't running, and there were no prospects of it running in the future. They'd recommended unnecessary work on the valves and cams, didn't honor their estimate on the carbs, and were bumbling the electrical repairs the bike didn't need when I brought it in.  I told Mike I was fed up, and I offered to pay a thousand dollars (the amount I told them I didn't want to spend when I brought the bike in) for the bike in running condition, or I just wouldn't pick it up, his decision. Mike said he'd call me back later that day with his decision.  He didn't call back Wednesday.  Or Thursday.  Or Friday.  Or Saturday, Sunday, or Monday?  After I posted my experiences so far to On Any Moto's facebook page on Monday night, Mike Battaglia deleted my post and called me with an ultimatum: pay him one thousand dollars and I could have my bike towed away my in pieces in non-running condition, or sign the title over to him and he'd keep the bike and hundreds I'd already paid.  If I didn't, he'd make sure I'd be fined a $500 abandonment fee by the DMV.  He said he was an expert in these things and knew the law, (what does that tell you about his customer relations experiences?)  I called the DMV's Abandoned Vehicle Department, and they assured me there would be no fine, and started a file under my name documenting our conversation.  It's not often you get to say it, but thanks, DMV!   And congratulations, Mike, I lost my bike and my money.  You win.  You must be so proud?
    - Mark S.
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Motorcycle Tires in Vail

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