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Tile Installation reviews in Tolleson

Real People ~ Real Reviews ~ Real Results

  • I’m not someone who typically feels moved to write reviews. I feel moved to write a review for CKBR, especially because I see some negative reviews. I have so much respect for this company. They completed a kitchen and bathroom remodel for us. My husband worked as a project manager for much of his career in residential remodel. With this being said, we had high expectations but also realistic expectations. I think it is very important to have realistic expectations when endeavoring on a home remodel project and I think some of the bad reviews on here stem from people who had/have unrealistic expectations. When you are doing a remodel, your home turns into a construction zone. A delay is enough to make you want to pull your hair out and scream at somebody. You want nothing more than to have your home back in a timely manner. We are all human and probably would all feel similarly in this situation. But the reality is, in the construction industry – delays happen, ALL THE TIME. My husband says, “it’s not IF there will be a delay, it’s what the delay will be”. If you are not prepared to deal with a delay or a hiccup along the way, then you should probably not get your home remodeled. I do not say that to be snarky, I say that to save you your sanity. For our project, we had two delays. We had a delay regarding countertops and then another delay that was actually caused by us. We changed our mind on the deco tile we selected. CKBR began the installation of our deco tile in our bathroom and I did not like how it looked. I chose the tile myself and it wasn’t until I saw it go up in the bathroom that I decided it wasn’t what I wanted. Don and Ray were beyond accommodating and arranged to have the interior designer make a home visit with samples to reselect my deco tile. They didn’t charge me for this (even though I gladly would have paid). The designer came out and I selected a new tile that I LOVED. We completed a change order for the cost of the new tile and I paid it on the spot. They did not charge me for the extra labor to tear out what they had done which was nice. I then got a phone call a few days later from the designer who let me know they had a bunch of the deco tile I selected in stock from something they mis-ordered months ago. She informed me that since they already had the tile in stock and paid for – it wouldn’t be as expensive as expensive as the change order I paid for. They ended up putting a credit on my account for the difference. That blew me away because I would have never know this if they were not forthcoming and they could have EASILY kept the additional money. I gained a lot of trust for them from that. Fast forward to the completion of the project, my kitchen and bathroom were completed and looked amazing. About a week after the job was done, I noticed there was some sealing that was missed on an area on the kitchen countertop. I called the office to let them know and within 3 days they had a guy out there to fix it. Everyone I dealt with was extremely pleasant and they just left a great taste in my mouth. Since then, I have recommended them to several people, one of whom (my neighbor) has actually hired them to do her kitchen. The project is currently in process and she is pleased with them as well. I wanted to show you guys some love and give you a good review because you deserve it. I will continue recommending you to all my friends and family.
    - Cassandra S.
  • Ray was great to work with and offered suggestions for design. He returned calls promptly and answered any questions I had. I did feel that there was a bit of lack of communication from his crew to him as I had to call a couple of times to see about arrival days and times on some of the work. Other then that, I am very pleased with my new bathroom and would recommend America's Best Bath.
    - DELORIS H.
  • unknown
    - Christine M.
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Tile Installers in Tolleson

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