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Towing reviews in Tempe

Real People ~ Real Reviews ~ Real Results

  • Mike was very nice and professional. It was a hot day, and he asked if I wanted to sit in his vehicle with the a/c running to stay cool while he changed my tire. I would not have expected such kindness. It was refreshing!
    - Estella L.
  • I had met my cousins from out of town at the Radisson Hotel near Sky Harbor airport. I am new to the Phoenix area having moved to Buckeye AZ last year. We decided to explore the Mill St Experiemce in Tempe (not far from the Radisson). We parked in a lot clearly marked Public Parking and settled in a row where other cars were parking too. There were signs in another area that seemed to mean not to park between those signs. Mind you we are mature, educated women and can READ. When we were finished dining and doing a little window shopping, we returned to the lot to discover my car had been towed. The tow driver was preparing to tow another car and we inquired what was going on, he proceeded to walk around two parked cars hiding a third sign. These cars were there when we originally parked so I can only figure they were bait cars and that this is a bait lot. After my cousin who luckily had her ATM card withdrew $155.00 cash as the reclaim action lot only accepts cash only, the driver speed sailed a taxi which arrived only too quickly. The whole thing smacked of a scam. The tow driver had his little boy with him no older than 8 or 9 out that late 'working' with him. After the taxi drove us to the recovery lot, we discovered that the tow driver not only owns the tow company, but the parking lot and the recovery lot. I had to sign a form IN THE DARK to get my car back. While I was doing that, my cousin questioned the little son about how many cars his father towed each night and was told about 8. 8 cars per night at 155.00 cash only under a suspicious set up that is clearly a scam. This man should be indicted! He has been in business since 2009 and has had numerous complaints on numerous sights! This lot is located at the core of the Mill St Experience leaving this predator with a plethora of victims to accumulate what must be huge wealth. Avoid this lot at Mill St and 7th in Tempe and avoid this business like the plague!
    - Deborah J.
  • My husband was stuck on the side of the freeway and needed the car towed to his dealership.
    The truck arrived quicker than was estimated, the driver was very courteous and very professional.  
    We would call them again any time we needed help.  
    The driver had a sticker with contact information that he offered for us to attach to the inside of the door, where it is out of sight, but easy to find the next time we need service.
    - Gloria J.
  • When I called on the phone, they asked what type of vehicle and where it was. They told me the rates on the phone ($60 hook-up fee, $29 for the first 6 miles, and a $3.80 charge per mile after that), and how long it would take them to get there (30 min), and that they did increase the rates after 10 pm (but then he corrected himself and said they did not increase the mileage charge for vans).   They stated that they did require a credit card or debit card number over the phone in advance (I guess they've had a lot of people cancel after the truck was already on its way), but that they accepted any form of payment after the vehicle was picked up. 

    They were friendly and professional, and their time estimates for arriving were fast & accurate.   The driver called when he was nearby, picked up the van (it was fun to watch!), used his GPS to identify how far away the drop-off point was, and the charge was exactly what they told me over the phone.  Considering some of the other prices I've been charged for late night tows, this place seemed very reasonable!  Although it stinks to have to have a car towed, this place made it as quick & painless as possible.

    - Genna M.
  • THIS TOW WAS FOR A CAR THAT HAD BEEN STOLEN. CUSTOMERS WAIT IN LINE OUTDOORS (FOR US THIS WAS NOON IN AUGUST!). PAYMENT MUST BE IN CASH, NO CHECKS OR CHARGE CARDS. I THOUGHT I WAS GOING TO FAINT WHEN I OFFERED A KEY AND THE WOMEN SAID THAT MY CAR WOULD BE PICKED UP WITH A FORK-LIFT! IT WAS SUPPOSED TO TAKE 45 MINUTES, BUT THEY DIDN'T BRING THE CAR OUT FOR 90 MINUTES. IT WAS BOUNCING UP AND DOWN ON THE FORK-LIFT, JUST BARELY MISSING THE GROUND.
    - VICTORIA D.
  • I WAS TRAPPED, NEEDED SOMEONE TO TOW MY VEHICLE, BUT I COULDN'T BE THERE TO OFFER INSTRUCTIONS. THE OPERATOR TOOK ALL NECESSARY INFORMATION OVER THE PHONE AND CALLED ME BACK TO VERIFY VEHICLE HAD BEEN DELIVERED.
    - BOB S.
  • unknown
    - Lonnie S.
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Towing Services in Tempe

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