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Nail Salon reviews in Surprise

Real People ~ Real Reviews ~ Real Results

  • I used a bunch of gift cards Lavender?s Day Spa, and had 5 left ? then got very sick and couldn?t use the remaining ones before the expiration date. I doesn?t understand why the spa wouldn?t honor cards now, because the rep I talked with said she could use them and confirmed they were there in the desk, but when another rep went to use them they weren?t there and she said the manager might have weeded them out. Additionally, the first person I had talked with left the company, so no one could go back and check with her.

    Lavender?s said the information was cleared out of the computer, so they couldn?t do anything about honoring the cards. Additionally, when I tried to call them back to work things out, they started being nasty every time they learned it was me, they'd put me on hold for a long time, then hang up. On the third call they put me automatically into voice mail. I left a message, waited forever, tried calling again and was put on hold again. I called with a private number and they did answer - that's when I told them I'd be contacting Angie's List. I feel like they were stonewalling me, and were being rude. I can provide information from the doctor about the major surgeries and illnesses I was facing, but that didn't make any difference. I owned a business myself, and I would never treat a customer that way!
    - Sherry H.
  • I go to Wild Nails whenever I need to look good for an event or Job interview. They are always very responsive and the owners are really nice. My only issue is that they are not always consistent with the quality of the work and some of the nail techs need to be trained some more before.
    - Courtney S.
  • I was underwhelmed by the salon and the manicure my technician provided. The appearance is dated and dusty, it was hot, and smelled very chemically. The tech had limited English skills.
    Not a relaxing experience, just utilitarian nails. I mushed one less than an hour later and didn't bother going back.
    - Pamela Y.
  • Great service. But, it was a busy day. The wait was too long.. Must be because it was a saturday. But, it was well worth the wait.
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