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Fence Company reviews in Surprise

  • B
    Booth Built Patio Products LLC
    1. Chris, the sales rep. was on time and came out 2xs before we selected their company & verify project. 
    2. The office reminded us of the scheduled start. 
    3. Robert the actual builder & worked by himself for 2 1/2 days (hard worker). 
    4. Post holes we dug & inspected.
    5. Robert cleaned up project & love the work he did. 
    - Tom & Mary M.
  • A
    Joseph's Coat Painting LLC
    The crew was professional, courteous, and neat.  The job took 2 days.  We noticed a  few minor touch ups needed the next day, and contacted Brian.  He responded immediately, and sent the crew back that afternoon.  Everything looks great.
    - Jane W.
  • A
    Arizona Pool Fence
    Overall experience very good.
    Dane I called a few places to come out for a quote. One place just gave me pricing over the phone and wasnt really too interested in actually coming out to quote the job. We really wanted a professional to come out and see the area in question as we had two different options for where the fencing could go. I called and left a message here, and within a few hours Gina called me back and swiftly made an appointment for an onsite quote a few days later. Dane arrived and brought the samples of the most popular colors (sand poles with bronze mesh) and explained the product, how it is installed and removed. We also discussed the two options of where the fencing should be put. We decided to move forward with the fence. We paid half down, the balance would be paid at completion of the job. The installer arrived on time and did his thing. Installation took a few hours as we needed footings installed in the rocks. The only surprise we (I) had about the installation was the pool gate. Note, when Dane brought samples, he did not a sample of the gate. Once it was installed I was kind of dissapointed withe look of it. It has this big tall black thingie (which is the lock) that sticks up. It also has a lip on the bottom where you have to step over it to get through the gate. Now, Dane did explain that to us. But he is right, there is a lip and I am thinking of painting bright red or something so that *I* don't trip over it. Now, I honestly cant tell you that if I had seen a sample of the gate, if that it would have been a deal breaker, but perhaps it wouldn't have been such a shock once I saw it. Now, I do understand that this fence is for safety and beauty, but I suppose I was really hoping for both. After completion, I thought the fence looked this giant isore.... but now a few weeks later, its size does not seem so massive. I guess it has grown on me. I do really like the color combination and am glad we went with it.
    Overall, like I said, this company was easy to work with, and the product is nice and therefore that is what I am reviewing.
    - Erica C.
  • A
    Triple A Ironworks Inc
    Freddy was awesome and our fence looks great! I called him one day and he came out the next for a quote. Our landscaping was delayed but Freddy just stayed in touch and made sure he was ready when we were. He even checked in to make sure the fence passes inspection. Not to mention, his prices are great! I would definitely recommend Triple A Ironworks to anyone looking to build a fence! Krysten
    - Krysten O.
  • A
    Pinnacle Fencing Solutions
    Jon was very professional in listening to what I needed done.  HOA approved a minimal view wall in comparison to the full view wall.  Block match, while not exact, was good considering the age of the existing block.
    - Suzanne C.
  • F
    Capitol Fence Builders, Inc.
    Don't WALK away from this company ... instead RUN from this company! We contacted them when considering installation of a back yard fence. After initial conversations we decided to move forward in working with them. The company has a policy of 1/2 down deposit (we paid $2500.00) which we paid to begin the planning process. The first step was to submit a proposal for the work to our HOA. Part of our payment ($495) was for them to handle the paperwork required by the HOA submission process. The Capitol Fence salesman couldn't find a plot plan for our property, so WE provided it. We also identified on the plot plan where the proposed fencing would to go. Time for both of these efforts was to have been covered by the $495.00. The only thing the company did was forward to the HOA, via email, everything we submitted.to them. . . and they even erred with that. To get our plans to the HOA they simply scanned the documents we provided, but the scan was so poor that the HOA committee couldn't read it, saying everything had to be resubmitted. That delayed things by one week. At that point we met with the Capitol Fence salesman at our home to identify options for the location of the fencing. We were still waiting for HOA approval. When HOA identified that we couldn't have the fence installed where we were hoping, we decided we couldn't move forward. The company then told us they had a policy that they were going to charge us $1,500.00 for canceling the plans. We NEVER even started installation, as it wasn't approved. Capitol Fence said that they had to charge us a fee because they had already started manufacturing parts of the fence and wouldn't be able to use the pieces anywhere else. We don't know why the company would begin with this project we didn't have HOA approval and hadn't even identified where a fence would go. Unfortunately, we were now stuck. We agreed, therefore, to have them install a very small gate in an attempt to make use of some of the large deposit we had given. They said they'd install the gate (a small 3 foot gate) for $1,000.00. That inordinately overpriced, but again, we were STUCK as they had our deposit. From that point on, this company was completely unprofessional. They were 4 days late in getting the gate installed, with every day starting with them saying they'd get the work done that day. We were house-bound waiting for them. We made numerous calls during these four days just to get status of the installation. They said that the installers would be there at an identified time, and then didn't show up. We had to delay a trip just to wait for the installation. In fairness, once the gate was installed, it looks good and is of high quality. We formally complained (via phone) about the entire transaction, asking that the company at least return the $495.00 charge for the HOA submission since they did NONE of this work. We agreed to pay the price for the gate (even though they were charging far more than it was worth) and its installation. We believed that this extra cost would compensate for the time the salesman had come to our home to look at the property. They didn't return our phone calls. We then made formal written complaint with the owner, asking that Capitol Fence they return the $495.00 they charged for the HOA submission, since WE did all the work. After two weeks the salesman contacted us, saying they received the letter of complaint and would look into it. That was now over a month ago and we've heard nothing. We left two voice messages asking about status of the complaint and they've not responded. DO NOT HIRE THIS COMPANY.!! There are many good fencing contractors in the Phoenix area. Use someone else!
    - Marilyn and Jay G.
  • F
    ERIC'S CUSTOM IRON
    Called for an appointment. Was scheduled more than a week out. No one showed up for the appointment. I called and was told that they hadn't entered the appointment and did I want to re-schedule. I said no.
    - MICHAEL K.
  • B
    AMERICAN FENCE CO
    I INITIALLY WAS UNHAPPY WITH THE CUSTOMER SERVICE REP THAT TOOK MY ORDER. I FOUND HER RUDE AND NOT VERY HELPFUL. I PLACED AN ORDER ANYWAY. ONCE THE ORDER WAS COMPLETE, THERE WAS DISCREPANCY ON THE SIZE. UPON SPEAKING WITH BOB, HE PERSONALLY TOOK OVER AND WENT THE EXTRA MILE TO ENSURE MY ORDER WAS PROPERLY FIXED. HIS PROFESSIONALISM AND CUSTOMER SERVICE ETHIC WAS OUTSTANDING. RATHER THAN FOCUS ON WHO OR WHERE THE DISCREPANCIES WERE, IT WAS MORE IMPORTANT FOR HIM TO GET THE GATE FIXED AS SOON AS POSSIBLE. WITHIN 10 DAYS OF DISCOVERING THE PROBLEM, I HAD MY FIXED GATE DELIVERED TO MY DOOR WITH NO HASSLE OR PROBLEMS. TRUE PROFESSIONALISM.
    - MICHAEL K.
  • A
    L P INDUSTRIES
    THE OVERALL EXPERIENCE WAS GOOD. THEY HAD THE BEST PRICE ON THE WEST SIDE OF TOWN. THEY WERE ALWAYS PROMPT, JOB WAS FINISHED IN A MATTER OF DAYS. THEIR FACILITY KIND OF LOOKS LIKE A DUMP YARD OF SCRAP STEEL, BUT THEY DO A GOOD JOB.
    - AMANDA K.
  • F
    Pinnacle Fencing Solutions
    Company never returned my calls
    - Diane C.
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Fence Companies in Surprise

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