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Auto Service reviews in Sun Lakes

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  • They are fine. They are expensive but they are fine. You know what I really like about going to them is they do a routine check every time. My attitude about an automobile is that you put a key in the ignition and it better run. That is about how much I know about an automobile. Frankly, that is about how much I want to know. They will tell you when they think there is something that is not quite right. That is a good service I think. The service is good. They are a car dealer, they are a little expensive. The last time I took it in, it wasn't too bad, it was like an hour and a half maybe two hours max. The time before because I had so much done, they had to do it in two days was about 6 hours.
    - George A.
  • I bought it and when I went back the next week, the salesman had quit. That's what car salesmen seem to do. I do not go back to this dealer for service anymore. When the other company bought them out, everything changed. I don't think any car dealer or salesman are really professional. They are sales people. I wouldn't go back.
    - Helene L.
  • The owner and staff at Tri-city Transmission were wonderful to work with. Took time with us and explained everything that needed to be done. Saved us thousands of dollars! Couldn't be more pleased with the service.
    - Kathleen S.
  • They don't deliver when they say, have missed appointments, and lost paperwork. The tech got sealant on the trim and they have had to redo some installations as well. Our insurance company has a partnership with them, so we're forced to use them.
    - Louise C.
  • They insisted on checking all sorts of things and made it sound like it was pretty important. It was more like $80 and I'm used to paying $20 to $30, so it was kind of a surprise for me and at the same time I thought well, I leave my car sit for a few months every summer for about four or five months maybe whatever they suggested was good. They were very convincing and I am often suspicious but the reason I went I went through Angie's List is that I can be more trusting I think. It went really well. I mean I got back here and my car started right off the bat. Those are the things that are pretty important to me.
    - Kay S.
  • Perfect from start to finish. Cost is unknown as it was covered by my zero deductible glass coverage. Referred (informally) by my insurance agent, and I verified an A rating on Angies prior to calling. Called to make the appointment, then the agent asked to call back in five minutes with the insurance company on the line to authorize the repair. She did call back promptly and the three way call that authorized the repair was a good use of time. The tech arrived inside the two hour scheduled service window and I also got a pre-arrival call when the tech was en route. The tech pointed out a few items around the vehicle where he would be working that had marks or might be considered damaged ( paint damage/door ding, some door molding cuts in the door rubber). He finished the work without issue and gave the warnings to not drive the vehicle for an hour and not get a car wash for a day.
    - GENE P.
  • The initial service date was Saturday 6/13/2015.Following is a chronological list of events:  
      (#1 visit)
    ·Tires did not arrive to the location before 0830 as told. The oil change on the Cadillac was free to make up for it. 

    (#2 visit) -
    · Sunday A.M. brought Cadillac back due to a large puddle of oil on the garage floor underneath it.                                                                                                                                                                        Was told the oil filter o-ring pinched and caused the leak. I haven?t seen an o-ring on an oil filter in years. They are now molded into the oil filter body so they will not slip or pinch.
    - Technician did not put anything on the floor which resulted in oil and grease all over the floor mat, seat, and door.
    - The technician sprayed the oil off the engine with a garden hose and left the engine completely filthy and the entire front exterior of the car was filthy from oil and water spots. Greg offered us a ?free? car wash coupon as a remedy that turned out to be a half-off coupon for a $3 car wash.
    - My girlfriend spent $65 to clean up Big-O?s technician?s mess. 
    ·An oil change reminder sticker was not issued for either vehicle.·  
    (#3 visit) - Going to Payson in F250 on Sunday and the tire low-pressure sensor came on.                       
    Went back to location. Checked tire pressure myself and found front tires had 65 psi and rear tires had more than 80 psi. The sticker on the door is clearly marked 65 psi in all tires.
     - Pressure was adjusted and was told the low-pressure indicator would eventually go off.
     - More than 24 hours later, it had not.
     - Went back the next day and was told the front passenger and rear driver-side sensors were inoperative.                                                                                                                                                         (#4 visit) - Since they had to be ordered I had to go back yet again the following day to have them installed.                                                                                                                                                             (#5 visit) - Jason, the manager, told me ?this one?s not on us buddy?. His claim was that the batteries on the 2 sensors had gone dead?.at exactly the same time.
    - Frankly, well that?s just not true. Jason GAVE me a $70 pressure sensor as a gift for my ?inconvenience?.
    (#6 visit) -While on our way to Flagstaff the following Saturday (1 week later) I noticed the truck was pulling to the left fairly hard and there was an inordinate amount of bounce all the way around.
     - Went back on Monday to report this. All wheels removed and balanced. Truck put onto alignment rack.
     - Was told there were some weights that had fallen off and the alignment was within specs and no adjustment had to be made. I drove to Flagstaff and back to the Valley, from home to their shop. There was nothing I could do to make the truck NOT pull to the left. I drove on different sides of the road and on different sides of each lane trying to make it NOT pull thinking perhaps it was the crown of the lane. Was completely not able to make it NOT pull to the left.
     - They said there was no adjustment made and it was in spec.When I left their shop I was unable to make the truck pull to the left anymore.
     -They most definitely made an adjustment?there is absolutely no question about it, an adjustment was made.
     - Stopped somewhere to put fuel in my truck and noticed the protective cover that fits over the lug nuts was hanging by only 1 (of 2 possible) screws. They had failed to reinstall the other screw. The screw is a chrome M6x 35mm?not something folks generally have lying around in one?s garage.
    (#7 visit) - Went back the following day to find my protective cover screw.  Greg told me they take much care in reinstalling these screws so as not to crack the protective cover. So it, ?must have backed itself out?. Sure it did Greg, sure it did.
     - Of course, they were unable to find the screw but Greg offered to order one for me and I could COME BACK later that afternoon to pick it up.
     - I went to the nearest big box hardware store and got an anodized one that was not perfect but it fit. 
     - I called the Big-O complaint line and gave them my entire story while waiting for my wheels to be rebalanced.  A few days later I called back to add my experiences since we had first spoken. The woman I spoke to asked if she could put me on hold while she read over my claim. She came back and verified my address, phone number, etc,?.then said, ?Thank you sir for calling Big-O tires. Have a wonderful day??and hung up on me without even allowing me to give her the additional information which was the entire reason for my call!!
     - I spoke to Jason, the manger, about all the things they had screwed up and mentioned the 2.0 average review marks they have on Google. His answer included some fussy math based on the number of folks that come into his store versus the number of low reviews he has. He looked me right in the eyes and told me he can handle those marks based on his math.

    Summary: I spent over $2300 for tires and services at this Big-O location. I had to go back for EVERY SINGLE THING THEY TOUCHED except for the oil change on my F250.Jason offered me a FREE oil change next time I came in. I didn?t have the heart to remind him what a BANG UP job they did on the free oil change he gave my girlfriend?s car?that ended up costing her nearly $70 in clean up fees and a return visit to stop it from leaking oil! Folks, read reviews before you do business with this store. Google, Yelp, Angie?s List? all rate this store a 2 or a 3 and trust me?they deserve it?or lower.There is clearly no consequences for poor performance at this store. The techs are young, inexperienced, and really just don?t seem to care about your vehicle. Jason clearly does not understand that folks would probably take quality work on the job the FIRST time rather than free-bees to get them to come back. I certainly will not go back to this particular location?no way.
    - Larry P.
  • They were very professional and courteous and answered all of our questions up front, prior to the work. Then they performed the service in the timeframe that they stated. The job came out looking excellent and is far superior to what the car had on it previously. We are excited to see if it helps reduce the interior heat some, as was stated up front. The Summer will tell, but the wife already believes that it has helped. The top tier tinting product reduces night time glare and daytime sun, while not being excessively dark in color shade. Overall we are very pleased with the job and glad that we chose "A Better Tint" to do it.
    - Jim R.
  • I was immediately impressed with the prompt response to my request for an appointment on line. The work was completed as planned. There was one minor glitch in that one of the wheel lugs was frozen an had to be extracted. The added scope of work caused a slight delay but did not cause a huge price variance in the planned price of the job. I was in by 9am and done by 1130am... not bad! Courteous service, clean waiting room, nice location.
    - THOMAS B.
  • I am very impressed with them and they have great service. They are not trying to rip you off and will tell you if your problem is minor. I am quite happy with them.  I have been using them for a couple of years. Everybody I have talked to is very courteous and very professional.
    - William F.
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Auto Services in Sun Lakes

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