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Tile Installation reviews in Sun City

Real People ~ Real Reviews ~ Real Results

  • We moved into a new home that needed some updating. We decided to do the Kitchen first and since we have used Kirk before we called them first. They did not disappoint. We were kept apprised of schedules and all the workmen were professional and courteous. We love our new kitchen and everyone we have over remarks on the design and finishes., Great job !! Thanks guys, D
    - Denise V.
  • We (Larry and Diane Slemons) contracted with Bill at Palladinos (based on a recommendation) to do a “deep cleaning” on September 13, 2018. Bill listed many items his crew would do excellently prior to our moving into a home we purchased in Sun City West. Because we had cabinet painters who did not finish as expected on September 12, the two-person cleaning crew could not clean the kitchen cabinets or bathroom cabinets; however, there was MUCH more listed by Bill that could have been done. The crew had to return the next morning, September 14, to finish. Unfortunately I did not follow them around to see if they were doing what Bill had promised, but after they were finished and gone, I spent the next three days cleaning what was on Bill’s list of excellence (evidence of which I never saw). Robert (an associate of Bill’s) did the tile cleaning and presented us with a bill for $685. After I took issue with their $50 charge for returning the second day, we paid $635. Even after the tile cleaning by Robert, I had to wipe up some water I spilled on the tile, and the white paper towel I used came up very dirty. I have some pictures as proof. On Sunday, September 16, I left a voice message for Bill telling of my complete dissatisfaction. He NEVER contacted me or returned the call. The job was totally below my expectations and/or alleged promises. I have no experience with hiring house cleaners, so maybe I am just naive and should not have taken Bill at his word. Bill was NEVER at the house; just the two-person cleaning crew and Robert. I showed Robert some of the less-than-clean kitchen cabinet drawers. I hadn’t decided immediately that I would post a negative review, but ultimately decided it would be unfair to the next person who might fall for the sales pitch. I would not recommend Palladinos and would not want them back in my home to remedy any issues. I already have spent my own time cleaning the house myself. ***The blue cloth was completely blue before I cleaned one small portion of a door facing, The ledge above the shower was not touched; the door casings were not touched; the window box ledges were not touched. The dust pan is filled with dirt “I” swept around the baseboard on one single wall in the living room.***
    - Diane S.
  • My mother’s house is 80% tile and was in need of a good grout cleaning. You can never expect too much when grout is stained pretty badly, but hers looks brand new again after just one cleaning. It was quick and easy and looks really great!
    - Stefanie B.
  • Randy arrived on time, assessed the situation, noted problem areas, set a very reasonable price and completed the work in a highly professional manner. I will recommend him to friends without qualification. Count me as one highly satisfied customer.
    - Robert B.
  • Chris and his guys were just amazing. Our vision for the bath came out perfect with the work Chris did. He is so knowledgeable, professional, trustworthy and courteous. We would give him an A++++. We now may redo our tile floors and we would have no one else but Shipley and Sons do the work. He is such a nice person and knows construction.
    - Gina D.
  • We found this family-owned company to be very professional and responsible in their customer relations. Appointment was booked promptly, confirmed the day before, and courtesy call given 30 minutes prior to arrival. We had removed small items to facilitate cleaning, and the owner, Tim, moved larger items in each room so as to clean as thoroughly as possible throughout the house. When he returned later in the week to clean the outdoor tile, he also redid the high traffic hallway and kitchen area inside our house. He returned one more time within a week to apply an extra coat of seal to the travertine pool deck. We found their service to be above average and pricing extremely fair. We will certainly use their services again in the future, and highly recommend them to others.
    - Cathryn M.
  • For working in a town that is 55+ it is unbelievable this company will not take responsibility for errors made and even more they expect an older clientele especially those with health issues to fix their company mistakes. Had new tile and laminate installed. Laminate had issues that were fixed. Not so with the tiles. All 7 edge tiles in the guest bathroom are chipped, tiles in main living areas chipped as well. Finished the job in a rush and gouged 8 spots on the wall dragging around a shop vac that needed fixing and repainting. Also the the grout was not cleaned off the floors properly. Grout haze was everywhere and grout was left on our cabinets, glass patio slider, baseboards and trim work around doors. My husband has COPD (which the owner knew) and instead of sending someone to fix their poor cleanup the owner gave us ACID to clean the floors. It took 3 days on hands and knees to scrape the grout out of the trim and clean the floors several times with the acid and it still wasn’t fully cleaned. Finally we had to let it be for those health reasons. When showing pictures of the damage and cleaning issues to the owner to resolve, instead of standing by their work he told us to take our business elsewhere! We now have to live with a hazy floor and a house full of chipped tiles. We in good faith could not recommend this company to friends or neighbors.
    - Robin L.
  • It went great from day one. SGM is a family (Salvador, Deena and Luis) run general contractor business that does great work. The architect, plumber, drywaller, electrician, carpenter, and laborers all did very good to excellent work. SGM was easy to work with and provided an excellent finished product at a reasonable price. Next year, when we do some more work, we hope to use SGM again.
    - Bill A.
  • We recently had a horrible experience with this company, start to finish. Most of the issues arose from the sales department which I will refer to as the conman department. I will give the installers credit. I don’t like that they were subcontracted, and possibly in a position to be exploited by Empire and probably not paid very well but having to work long, hard hours. We were very happy with their professionalism and craftmanship. But, because of Empire’s sales and management, these workers were put in the middle of a train wreck. 1. The salesman who was in our home and did a thorough walk through and inventory (se he knew exactly what we had regarding structure and size of flooring/stairs and furniture) made several promises. We originally wanted to break up our tile, wood and carpet and have one done, then wait a bit and have the other done so on and so forth. The salesman said they could easily do tile in one day, wood the next and then the carpet in one day. We wanted to schedule March or April. Our baby’s one year birthday was on the weekend of March 3rd and we wanted to make sure we got everything done by then. The salesman said his March was booked but the weekend of Feb 24th was wide open and it would be no problem to get everything done in a 3 day span. Made it seem like there would be plenty of men on the crew to accomplish this. Not knowing anything about flooring, I took this conman at his word. In retrospect I now realize he was just trying to get a sale in quickly and get it all at once without us being able to change our mind about other sections of the house. It ended up taking 3 days for laminate, 3 days for tile and 1 day for carpet (and of course not finished by daughter’s bday party). Customer service said the best they could do was give us $100 off each service to compensate us for the 4 extra days of interrupted life and screwing up my daughter’s one year. 2. He also said it was Empire’s policy to not hit anyone with hidden charges, so what we were quoted at sales meeting is what we would be responsible for paying Empire. This turned out to be a lie. The laminate guy was not able to add laminate to our bottom step without sawing off and modifying a part of it. Thus, we were hit with a price increase that abolished half of the total amount we were supposed to be credited. Nothing we could do. 3. And he also supposedly built in our furniture moving into the contract. And the contract still to this day specifies furniture moving. However, as with tile (2 workers and their boss helped on last day) and laminate (one guy all by himself) the carpet installer showed up alone. His order did not specify furniture moving or the take up on the particle board ‘wood’ in one of the rooms to receive carpet. He had to hire another guy to come help him with that, but in the mean time my husband had to take off work to help move the furniture. I am pregnant with a high risk pregnancy and cannot move anything. At this point in time I was so stressed and upset I was having heart palpitations. We do not have the luxury on top of using our entire tax refund and then some to pay for the floors for my husband to take off and lose wages. I called Empire customer service again. Was told by first rep that the furniture moving had been ‘taken off’ the contract and we weren’t being charged for it. (again, our contract still specified moving it and we had not been asked to or given permission for changes). Then I spoke with his supervisor who told us that rep had given us misinformation and the furniture moving is on the contract still but doesn’t specify ‘large items’ (well, forgive me, but isn’t furniture usually large??). So they said they could not compensate for my husband’s lost wages but could discount the carpet an additional $100. Luckily that went through. The carpet got done, my husband took off work for a couple hours. Out of this we were discounted $400 but had to pay $150 extra for the stair, so got a discount of $250 for 4 extra days destroyed, a messed up milestone bday party, and lost wages. Although the men worked very hard and did great, we found a couple minor issues. One with laminate on a stair needing caps and then a little bit of grout in the living room mixed improperly. Empire has a warranty program for issues like that but rather than dealing with them again, we will work on making the fixes ourselves. That is how much I want to be done with this company forever. 4. Choose empire at your own risk. Don’t believe a word sales tells you. If they give you a time frame estimate, have that added to the contract. Have it added to the contract that you won’t get hit with hidden charges. If they claim that your payment for furniture move covers all furniture, have every item listed in the contract. Or….just don’t use Empire.
    - melissa f.
  • First visit he came to the house to evaluate the job, consisting of filling in several gaps related to the project underway at the time, replacing baseboards in several rooms. In addition, there were 6 travertine tiles that needed to be replaced. The estimate was for $475, including tax, which seemed reasonable given the high recommendations I had for him. His first visit provided a filler for the gaps that were visible (the old baseboard was narrower but wider at the corners). His next visit cut out the old tiles, and we had found two additional cracked tiles, which he removed, and one crack that could be filled and left in place.. He then had to cut and install the new tiles, but in pulling the replacements from our garage, we found that the tiles had not been treated and sealed, and would not match the sheen on the existing floor. He took the new tiles back to his shop and treated them to match. In the meantime, additional gaps had been uncovered in the ongoing baseboard project, and he treated those. He then cut and installed the replacement tiles, using new grout of the same color rather than risking a mismatch because of the age of the bag of grout I had on hand. He showed me how he had adjusted for height mismatch between previous tiles as he installed the new ones. At the end, he also guided me in the purchase of the best type and color of caulking to use at the bottom of my baseboards when I completed installation. In a word, he cheerfully responded to the changes that I needed, and was meticulous in every aspect of his work. Fine product, delightful person, and true to the price in spite of the extra work he performed.
    - SHERIDAN M.
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Tile Installers in Sun City

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