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Audiology reviews in Sun City

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  • After giving me a hearing test in 2010, a Metro Hearing audiologis in Glendale, Arizona told me I need hearing aids. I bought one, but noticed no difference in my hearing. He assured me that without it, my hearing would get worse faster. Two years later he tried to sell me new, improved aids for both ears (the price came down when I informed him it was several hundred dollars less expensive from another firm). I decided to get a second opinion (actual three more opinions). All three said I was not yet ready for a hearing aid. I just had my hearing retested by yet another audiologist. She said I was still not yet ready for a hearing aid. When I told her that Metro Hearing had me wearing one for two years, 7 years ago, she expressed surprise. Take home message: if possible, get tested by an audiologist that does not sell hearing aids. If you can't, at least get a second (or third) opinion. Buyer beware.
    - thomas g.
  • The audiologist we met with was totally inept.  I had called the office to schedule an appointment and asked if they dealt and repaired our type of hearing aid.  Having been assured they are quite familiar with the manufacturer, I made the appt.  Not only did he say he never worked on a hearing aid of our type (a widely used brand, Phonak) but he didn't even know the office software.  He was unable to pull my name up (I had been there before when it was under different ownership), was unable to get any program  working and had to phone someone for help.  After being there for an hour we were anxious to just get out! 

    He said he was unable to remove wax from our ears because it was "too deep".  He told my husband that they both had the same type of hearing loss, but then he later said he (the "audiologist")  didn't have a hearing loss - a lie within 15 minutes.  He was unable to reprogram my hearing aid because of his lack of familiarity with his own software. 

    Turns out, all he wanted to do was sell us new hearing aids, not offer ANY service.

    This practice was known as Audioear when I had last been there.  The change of ownership has made the practice unacceptable.

    Beware, they have several locations: Surprise, Sun City, and one other.

    We got, however, what we paid - NOTHING

    - Meryl M.
  • It's been a very excellent experience. I've been very pleased with them. I've gone a couple of times because I got hearing aids in both ears. Then I lost one of my hearing aids so they did a replacement. Every once in awhile I'll go back if I need any service, they do their own service there. They are very personalized. They will take whatever time they need to make the adjustments to fit your hearing needs. It's all done by computer. I've been very pleased with that because they will take the time to. I do a lot of workshops where I need to hear the feedback from people, so if I start having trouble hearing something I will go in and they will readjust it because something has obviously changed in my hearing. They have never charged me for that so I really appreciate that.
    - Charlotte W.
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    - Judith T.
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    - James L.
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Audiologists in Sun City

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