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Property Management reviews in Sierra Vista

  • A
    David Marsh of Alliance Properties is a dual threat -- both an excellent real estate agent and an accomplished property manager. He has managed several condos and homes for us for several years. He has always been patient, helpful, communicative, and avoided major mistakes. We both recommend him and would hire him again.
    - mark b.
  • A
    The TR Group -Long Realty Company
    Rachel was amazing. She listened to what I wanted and used her experience in Sierra Vista to find me the right home. It was a great experience and a lot of fun. I've used several realtors over the years and by far Rachel is at the top of the list. I never felt like I was being sold. She really kept my interest as top priority. I HIGHLY RECOMMEND.
    - Robert F.
  • F
    ERA Four Feathers Realty LLC
    When we vacated the house, everything was fine and we were going to be billed about $700 out of our security depost for cleaning and yard maint. There was no damage to the home noted on the move out inspection. Three days later the leasing agent calls me to tell me that the water was turned off and that I needed to keep it on and in my name until they were done cleaning it and returning it to rentable condition. I told her it wasn't going to happen. The next thing I here from them is that they were going to keep the $2000 deposit I had left with them and then they were charging me almost $3000 to replace the carpet for pet damage that somehow appeared after the final walk throught. I have tried to talk to them and figure out where this has all gone wrong. Well I have now been given the "if you want to discuss this matter with us, it will be in writing". This company will do what it can to take advantage of a Soldier esp. If you do anything to lease in Sierra Vista. Don't lease from this company.
    - Troy H.
  • F
    Bradley Properties
    We made the mistake of going with Bradley Properties because they had a good website and didn't check online review first. We have had *many* problems renting with them, but I will try and be brief: --A water main burst in one bathroom and while the pipe itself was fixed quickly, it took over *two months* before the dry wall and tiling was completed. Bradley Properties would not inform us what the hold up was, and would just say it would be done "soon." Meanwhile we couldn't go in that part of the house because of all the tile dust and debris. --In the heat of summer our swamp cooler went out for the second time in less than a month and a half. It was over 100 degrees outside, but when we called (3pm) the maintenance guy had already gone home so they told us they did not consider it an emergency and we'd have to wait until Monday. Well, Saturday was another scortcher of a day and we could not keep enough fluids in our infant daughter because of the heat in the house. At 9pm that night we registered 90 degrees in her nursery. We called the emergency repair number and explained that this house was unsafe for our daughter, but we were again told it did not qualify as an emergency to them and to wait until Monday. I called my daughter's doctor first thing Monday and they were concerned enough about her condition to tell us that if she remained the same over the next hour or two or got worse that I should bring her straight to the ER for treatment. Once we had cooling again she started drinking more fluids and was okay, but the whole ordeal was completely unneccessary and the company could have taken our individual circumstances into consideration. If it was just my husband and myself it might have been unpleasant to sweat the weekend out but we could have done it, but they knew we had an infant in the house that was not handling it well and they still refused to treat the incident as the emergency it was! --When the repair man showed up he said that these units should be serviced regularly but that Bradley Properties doesn't do that, they just wait for them to break. The maintenance guy at least had the decency to apologize for the situation to us--we never got even the tiniest forced concern from Bradley Properties. --When we moved in we completed a property condition report, standard practice. Well, on it we listed many things that were broken or in disrepair such as the patio screen door, a broken closet door, vent on the over-stove microwave, etc. We moved here in early March and a handyman was finally called to the property in early July! Meanwhile, I had reminded them twice of these problems when I paid our rent in both May and June where I was told either that someone was "handling it" or that they couldn't find the paperwork (which I had brought and offered to let them copy, but they said they would look for it later). --I went to the legal assitance office on Ft Huachuca twice because of the problem listed in the first and second bullets, wondering if either qualified as enough of a hazard to require swifter action. When they looked at our lease they noted a clause in there that says military members must stay at the property for at least six months, regardless of if they recieve orders sending them away before then. The lawyer said they were considering action of putting Bradley on a non-preferred list because this clause violates the Servicemember Relief Act. Last I talked to them they were in the process of compiling complaints against this company to possibly take them to court later for bad business practices due to the large number of complaints. I also complained to the BBB about them. --I would not recommend this company to a property owner either, because it appears that they do no regular maintenance or upkeep when the properties are not rented. When we moved in the swamp cooler was still on and set to cool, despite it being March so the unit had obviously not been serviced since the previous summer. We had to call them to get the heat turned on and spent the first several nights in the house with it being below freezing inside! When we moved in the dishwasher didn't work because it hadn't been run in who knows how long. Also they've never once asked to stop by and see the property since we've lived in it. We own a property that is managed in another state and I would be outraged if they treated our investment like this--fortunately I have a competent and professional property manger in Washington. --Basically, whenever we've had a problem it took forever to get it resolved, if it ever got resolved--some things never were fixed. The icing on the cake was when we notified them of our move-out date and within 12 hours there was a "for rent" sign posted in our front yard. It was really frustrating to see that when it suits them they can respond quickly and efficiently, but if it has to do with property maintenance they ignore the problem for as long as possible. The company is unprofessional, and the ladies who work up front seem constantly disorganized. They quite clearly are out exclusively for profit, not for any type of service for either the homeowner or the renter. I feel very strongly about warning people about this company and am doing all that I can by warning friends, writing online reviews, and complaining to the Ft Huachuca housing office to avoid doing business with this company. The only good thing I have to say about them was that they were honest with our security deposit, which I did not expect after reading other reviews online, but that just means they met their legal obligation in that single aspect.
    - Audrey Q.
  • F
    All County Preferred Property Management
    Short advice to landlords looking for a property manager:  Avoid All County.  Find someone else!  This company's owners are "un-professionals" at what they do, and you should expect them to treat you like dirt.  Read why: We are landlords, with 12 rental properties in Brevard County.  We are looking for new management for our rentals.  We received a referral to All County Preferred Property Management from the condo association manager where one of our units is located.   We worked initially with Colleen, whom we found to be personable and professional.  Unfortunately, she has the extreme misfortune of working for a company that does not value its customers and treats them with disdain, seemingly bordering on hatred.   We especially wish to single out for low praise the company's business manager, Njeri Gichia-Broussard.  In my interactions with her, I found her to be cold, robotic, arrogant, inflexible, brusque, and unfriendly.  Not exactly the type of person you should want to have to interact with (as an owner or as a tenant) in a customer service-heavy business like property management.   Our specific complaint with the company, as prospective landlords and possible  long-term clients, is as follows.  We had believed our 12 properties had been accepted by All County, after having been taken in and field-approved by Colleen Mazzoni, and reviewed and approved by Darryl (Njeri Gichia-Broussard's husband).  We spent many hours over several days with Colleen to provide details on our properties, complete paperwork, facilitate transfer, etc..  In fact, we had signed a management agreement and begun the transfer of our properties to All County.   Then, in stepped this thoroughly unpleasant Njeri person, and vetoed the agreement.  The reason she gave for refusing our business, which would have enriched her and her firm to the tune of $10,000 per year at a minimum, was that we did not have landlord insurance on some of our properties.  She was worried that her firm's image might be harmed if a big accident, such as water leak, occurred at one of our rentals, and for some unfathomable reason we refused to fix the problem.  She exuded ignorance when asked for any other logical business reason, because there is certainly no logic to the reason she gave me.  No landlord would ever allow a hazard in their unit to remain unaddressed, given the large capital investment we have in each of our rentals.   Furthermore, in lieu of insurance, which by the way is difficult to obtain, costs too much, and has too many exclusions and limitations, we offered to place $10,000 in All County's trust account, for their use in case we were unwilling or unable to fix some major casualty at one of our rentals.   But that was not good enough for the Queen Bee.  Why she would not want $10,000 worth of annual business, and why she would act with such utter contempt and disrespect to a paying client, I guess you'd have to ask her.  It certainly makes no sense to me.   While I might agree that she has the right as an American to do what she likes with her business, to have wasted my and Colleen's time, and to have acted in such a cavalier and inept manner, dumbfounds me.   In any case, I conclude that Njeri Fichia-Broussard has a very low interpersonal IQ, as she is not someone I would ever employ as my property manager, or any other job, unless my goal was to alienate and infuriate people.  She seems good at that. I guess it is a good thing that she thinks she is the boss of everyone, because I don't think if she worked for someone else, that person would put up with her for five minutes, before throttling her.  It was all I could do to remain civil with her on the telephone.   In any case, if you have read this far, do yourself a favor.  Take your business to a firm elsewhere.  Find a firm that values you as a person and as a client.   If you are already with All County, perhaps consider moving your business somewhere else.  Arrogant individuals like Njeri don't learn their lessons until they are starved of the resources that nourish them, those being money and their perceived power over others.   So, let me encourage you to give Ms. Fichia-Broussard the figurative finger, by not giving her and All County your valuable business.
    - mark b.
  • F
    This property manager was attractive because they charged the lowest management fee in the area.  They charge 10% of your requested monthly rent while other companies charge anywhere from 12 - 15%.  In hindsight, I would have paid the higher percentage to a more reputable company.  I have spent nearly $6000 in management fees over the last 4 years and have had to spend nearly $2000 for repairs that they refuse to cover. In discussions with my neighbors, I'm told they they had never seen the management company come out to inspect the property for anything.  Makes sense since even repairs that I've paid for while under their managment I've had to have repaired again.  HOME OWNER BEWARE!!!!!
    - mark a.
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Property Management Companies in Sierra Vista

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