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Cabinet Making reviews in Sedona

  • D

    Ferguson Custom Cabinetry and Millworks, LLC.

    Let me start by saying that the job that Ferguson did for us looks pretty good.  Getting there was a nightmare.

    The very first day that they were to begin work, they were two hours late.  There was no phone call letting us know that there was a delay.  They just showed up late.  Then the owner of the company left at three.  The following morning, they were on time and the owner left during the late morning for a ?business meeting.?  We were told that the project would take a day or day and a half.  While I thought that the scope of the project was greater, I wondered how he was going to complete the job on time when he was arriving late and leaving early.  The owner DID come in on the weekend to finish, but anyone who has ever had construction done in their home knows that it is quite an intrusion and to disregard the value of a paying customer?s time is questionable business ethics, at best.

    We then had an appointment for the following Monday at 9 AM.   At 9:15, having already suffered the disrespect for the value of my time, I called their office to find out where they were.  The person who answered the phone happily related that they were all there talking about our project.  Again, there was no call to let us know that there was a delay.  When I expressed my displeasure, the owner asked why I hadn?t called earlier.  There was no delay.  He wasn?t coming at all since the parts he was waiting for didn?t arrive.

    The last day that he was supposed to arrive, I called when he was late AGAIN and complained to his wife, who works with him.  He had told her that he was not scheduled to come that day.  Two stories to two people regarding the same issue.  The owner actually yelled at ME because I was unhappy with his scheduling and accountability.

    I asked for an itemized billing of the project.  Our last invoice arrived by e mail without the details that I had requested.  I requested the billing on four different occasions via e mail and telephone where I had to leave a message as no one answered the phone and I am still awaiting an acknowledgement of my request.   At this stage, I am still awaiting action from the Better Business Bureau to get my documentation so that I can reconcile and pay the final 4 percent due on the project.

    I finally received that information after Ferguson?s submitted bills to the BBB amounting to about a thousand dollars less than we had previously paid them.  I took MY time to inform the BBB as to what I had paid and what I had been billed.  Two weeks later, I received the invoices via the BBB. 

    Within 24 hours I wrote a check for the amount of this final invoice.  That was on July 29.  The check has yet to clear.  I did ask the Better Business Bureau to reach out to them again and as of Aug 31, I have heard nothing. 

    While the work and quality were generally acceptable, Ferguson?s customer service was nonexistent.  If you don?t mind dealing with a business that has no respect for the value of your time and will yell at you when you express your displeasure and treat you like you?re an inconvenience, Ferguson?s are your kind of contractor.


    - Keith V.
  • D
    Cabinetry work was not bad though it took much longer and was more costly than quoted. Final touches were delayed far longer than should have been.  Even worse, however, is that it took nearly three months to complete a relatively simple staircase in our home. They damaged our paint and wood accents in the home with staples. It cost considerably more than the bid. There were issues of poor workmanship, untimeliness, and even unprofessional behavior (contractor said to us, "If you can do a better job, do it yourself." This was said in response to our critique that metal plates were not centered, as they should have been, on each wooden stair step). This 'contractor' was referred to us by a friend. Only after we complained to our friend about him were we able to get many of the issues resolved. We still aren't entirely happy with the quality of work but the entire process was an unmitigated nightmare. Frankly, we just wanted the crew out of our home. One of the workman was actually quite a nice man however he did not appear to have construction or remodel experience. Overall, I don't think this contractor provided sufficient oversight, attention to detail or quality, and I feel he really just didn't care. We would not recommend him.
    - Joya H.
  • A
    Great job! This is the guy to hire!
    - JOHN B.
  • A
    Angie, the owner, is wonderful and she's really flexible, helpful and she has a great eye for design.
    - Kelly B.
  • A
    Dan Blanchard gives responsible estimates, oversees work and demands quality, keeps you informed as the job progresses, and does what he says he will.
    - Robert M.
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Cabinet Makers in Sedona

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