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He was on time, drove out in a nice clean company car that was lettered up. He had on a nice company shirt with his name on it. He was very professional. The price was more than fair. I was told it would take approx. 3 weeks to special order these blinds. They called me at the end of a week and said they were in. They came right out and installed them. The installer was very nice, neat and professional. He works with the owner doing the installs. They followed up their work with a hand written thank you letter. Everything went perfect. I'm very happy with the quality of the product, the warranty of the shades and the installation went perfect. I could not ask for more. I definitely would use
I would have them come back and do more, but they did it all! So now all I can do is recommend them to others.
I ordered the shutters on May 15, 2013, today is October 08, 2013. Still waiting. I called in
I received a voice mail (I still have it saved on my phone) saying the installers would be here the third week of August. That never happened. I got a call in September saying the shutters were being finished up and I could expect a call saying that they would be installed soon. Still nothing. I got a call arranging the installation for 10/02/2013 between the hours of 10:00 a.m. and 12:00 noon. I rearranged my schedule to make sure I was here during those hours, although I had many other things I needed to be doing. It was 11:40 a.m. (20 minutes before the end of the time frame given) that I get a call saying they will not be coming at all because one of the installers called in sick. Wouldn't they have known this by 10:00? I asked this and the scheduler said she just did learn right then that the man had called in sick. From my experience having other shutters installed, it only takes one installer and they had no one to get out to my home that day? What about the next day? Nope....not possible, according to the scheduler. SO, they are scheduled to be here today between 2:00-3:00 p.m. We shall see if they show up, but from a customer service perspective, if I were the owner himself, I would have made a special trip to get those shutters installed that very day before I would have put the customer off any longer. Horrible, horrible customer service! Five months is insane to wait for two shutters.
Oddly enough, I have several thousand dollars more in shutters I had planned to order for my kitchen and family room, but there is simply no way I can trust this company again. Even the scheduler herself was not eager to take a new order from me and said after we get these installed, I can "think about it" ----no thank you, I've done enough thinking about this company and wondering where this order is. Lesson learned, unless I see a huge discount on the final 50% I owe on these shutters for all of the aggravation I've been through, I'm done; however, if they do provide a nice discount, I will be quick to let the readers of this review know.
**UPDATE** The appointment set for 2:00-3:00 p.m. yesterday (10/08/2013) - COMPLETE NO SHOW. I had no phone call ahead of time confirming the appointment and I had to call them at 3:15 p.m. to find out what was going on.
**FINAL OUTCOME** 10:01 a.m. rolled around and there was no call and no show from the installers for the date of our appointment (10/09/2013 between 9:00 a.m. and 10:00 a.m.). I called
As for the explanation
Bottom line: I'm done with this company. Their communication and customer service is a complete train wreck.
Recently, I just purchased my first rental property and decided to choose Cactus Sunscreen again for whole house installation. I tried to contact my previous installer
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