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1. I had to wait a loonnnnggg time before phone was answered to make appt. like 50 minutes. 2. Dr pachtman said I was a good candidate for the surgery but did not tell me what to expect afterwards!! He operated on both eyes at the same time, after surgery I felt like my eyes were rolled in sand for about two weeks. 3. I came down with an eye lid itchy infection. Without looking at my eyes he said ...
DESCRIPTION OF WORK I was seeing double, went to m.d. To consider surgery
The staff is not very friendly. I expect in any pediatric field for staff to be extremely friendly and outgoing and I felt they acted like they were just there to do a job. I have worked in medical long enough to know what patients like as far as interaction and they could definitely go the extra mile especially for children. Dr. Pachtman was very to the point and seemed like he was well experienc...
DESCRIPTION OF WORK My son had to follow up for his blocked tear ducts. This was the first time I had actually been in the office. My husband had taken him previously.
Dr. Underdahl was amazing. My 2 year old son's tear ducts were very badly blocked since birth, and he helped us to understand ALL our options. I never felt like he was pushy and made sure I had all my questions answered. When he explained the different options, he included the success rates for each surgery allowing me to make the best decision. Ultimately, because I trusted him, I left it up ...
DESCRIPTION OF WORK My son had extremely blocked tear ducts.
I was referred to Dr. Underdahl by our family pediatrician who told me he was the only doctor she would recommend in the Valley. The office offered to make an appointment with one of his colleagues but I was persistent in seeing him and they accommodated me. The office staff were very pleasant and we were seen fairly quickly. His assistant (I think her name was Michelle) was very pleasant and m...
DESCRIPTION OF WORK My 3 year old son had inflammation and swelling around his eye
The visit went well. We were there approximately 8 hours. Everyone handled the situation professionally and my daughter's health and well-being were top priority. The only frustrating part, was that 9 months later, we are still getting bills, even after our copay and deductible. I'm not sure why a provider takes this long to submit a claim against us or our insurance, but it seems excessive.
DESCRIPTION OF WORK Medical emergency with daughter - drove to ER.