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Chimney & Fireplace reviews in Peoria

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  • I contacted Tracy Cartier and made an appointment for him to come to my home and perform requested work on outdoor gas grill, and he failed to show up or to call me. I contacted him a second time, stated my name and said that he had an appointment with me to do work on my gas grill. He asked me "did I not show up?" and went on to say how busy he was and that he "had to hire somebody or do something to help him keep track of appointments" and said he would contact me when he got home later that day. He didn't, so I hired someone else.
    - george r.
  • So happy we found Tracy and his company. He was able to service our barbecue in a timely manner, and was very knowledgeable and professional. He performed meticulous work over the course of four hours, and was honest about not needing to replace parts that merely required repair. He left with our 6 year old grill in nearly new condition, and we have had no more problems with leaking gas. In addition, the burners are functioning properly again with no more clogged holes and dead spots.
    - Elaine S.
  • Tracy kept men informed on the order status and when we could have the work completed. He was always polite and kept his word on the appointment. Regrettably my grill was reconfigured incorrectly by the last homeowner and the repair didn't happen. He didn't charge a cent even though he purchased the parts...and he pointed me in the direction of my new island grill. I will use Tracy's services again and I recommend everyone to use him.
    - Justin O.
  • Arrived exactly when they said. Put down a drop cloth for protection. Used a round brush to clean up inside the fireplace & a hand brush to brush the reachable parts. As the soot fell, a heavy duty vacuum was used to suck up any fly-away soot & the rest was scooped up & taken away. Whole process for a very dirty fireplace that hadn't been swept in probably 10-15 years only took about 30 minutes. They left the surrounding area just as clean as when they arrived. Amazing considering what they're working with - very fine black powder falling down from inside a chimney. I was impressed. He also told me the cap & everything else looked really good so I knew I had nothing more to worry about.
    - Cheryl A.
  • We paid a little more because we did not have a chimney cap. This guy came over and he made a chimney cap for us and came back the same day and put it in. We were not here and it looks great. He did a great job. This guy was really nice and showed up when he said he was going to and he was very clean. He had everything laid out as far as his things and did a great a job. It was a great surprise because I did not have a good job done before. There would have been a lot of dust and he cleaned up all by himself. He gave us choices for the chimney cover and we were very happy overall.
    - Sylke C.
  • The representative showed up after a phone call, very promptly.  I was sick and my niece let him in, but he was very professional and made sure to do a good job, even though I couldn't watch--I spent most of the day in bed.  I really appreciate him coming in and doing such nice work and dealing with a sick client.  Very nice employee!
    - Karen S.
  • Exceptional service!  They called me to confirm when they would be there so I could determine when I needed to get off work to meet them at my home.  They arrived when they said they would.  The service technician (Jason) was VERY professional.  He was extremely thorough and expalined to me what he was doing.  He brought in a floor mat to prevent any dirty messes on my carpet around the firepalce.  He cleaned the glass covering which was also dirty & driving me crazy.  I couldn't beleve how how he took the fireplace apart so easily and knew exactly what to do.  He checked everything out.  He cleaned the ignitor switch, re-connected a questionable electrical connection, took apart my wall switch and used his amp meter to make sure everything was within tolerance.  I just couldn't have been happier.  I thought customer service was a thing of the past, but Jasson proved me wrong.  I will recoomend these guys to everyone who has a gas fireepalce for sure.  How nice it is to have a good working fireplace when you need one.
    - Michael R.
  • It went well. He was ten minutes late. Peoria was suffering from four inches of rain the previous day and early morning. The fact that he did the job when I expected him to postpone surprised me. He was quick, clean, and thorough. I would use this serious again.
    - Robert A.
  • The contractor brought a set of logs. They were too large for the opening. The second one was too small for the opening, they were a charred oak and that is not what we wanted. An employee suggested a certain type of log. We got them. We them had to order them. Never mentioned any restocking fee. With the angle of the pilot of the new log you couldn't press it. When my contractor and the workers tried to put it in there was no way to make it work. They then suggested I go in and pick the log sets that I wanted. I again dealt with the same guy I dealt with before. I get a call from my contractor and they said I owe a $200 additional charge for a re-stocking fee. We tried to get that fee down to $100. I said that if they could do that I would accept that. The contractor picked up the logs this morning and sure enough, they charged them $200 like they said they would.
    - Richard R.
  • The company showed up promptly at the appointed time.The technicians were very friendly, courteous and professional. The price seemed a bit on the high side for the services performed. They did an excellent job cleaning and degreasing the grill. However, there may have been a mis-communication, as I called mainly to have a repair performed on the grill ignitors, but the service personnel that came seemed to be grill cleaning, rather than repair specialists. Therefore, the repairs I needed were able to be only partially completed.
    - Bill B.
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Chimney And Fireplace Contractors in Peoria

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