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Auto Shop reviews in Peoria

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  • Cars were scheduled for pick up and delivery according to our moving dates. Everything was on time, there is great communication with the office and the driver. The driver was friendly and accommodating. Would highly recommend Executive Auto and would use them again. Pricing was very competitive.
    - Bill H.
  • On a hot 100+ degree Sunday afternoon, we called Phoenix Towing to tow our car out of a large shopping mall parking lot. Shortly after the driver was dispatched, they texted us a link to a GPS web site that tracked the driver’s progress to our location along with an ETA. Our driver, “Dayvon”, was exceptionally friendly, patient, and conscientious. Given the great service, Phoenix Towing’s rates were quite reasonable. Needing your vehicle towed is never fun, but Phoenix Towing made our experience as painless as possible. Highly recommended!
    - Dave E.
  • Scott, Harry, and the others are THE BEST! We take mannnnnyy cars (our own, family members, and friends) to Purcells in Peoria, and have for many years. We have NEVER been disappointed in the repairs and/or service! If we need a vehicle back by a certain time, I call and make an appointment. They let me know when I can drop off and pick up. If there is no rush, I drop vehicle off. Vehicles are always repaired and/or serviced in a VERY timely manner. The bill is never a surprise! We are always given an estimate, before the work is done. The coupons, they send, are an added bonus too! Our most recent experience... A warning light came on in son's car. He took his car elsewhere. He was told that the warning meant he needed a new timing belt. With the replacement of the timing belt, he would also need a new water pump. The cost would be 1300.00. We had no reason to doubt anything. HOWEVER, I convinced son to take his car to Purcell. We said nothing about the other place. We just stuck to the facts... warning light came on. Scott told us that the warning light code did indicate a timing belt change. However, it is a "generic" type of warning for several models. I might not have that info exact. My mind kinda glazes over, when it comes to vehicle repair chat. :) Scott said he would check it out. After checking out the car, Scott called us. The timing belt did need changing. However, the water pump did not. Total cost... LESS then $500! I seriously can not count the number of times that the bill has been LOWER then expected. No, I do not know the owners, and I am not related to anyone that works at Purcell. :)
    - Anita H.
  • We had a very good experience with For Energy. They made very good recommendations on how to make our home more energy efficient. They completed all the work on time & cleaned up the entire house before they left.
    - David S.
  • They are super people. This is the second car I have bought. They are people pleasers. I found the car online. I worked with Roxanne in internet sales. She is just a wonderful person. I had some issues. It didn't have the Toyota carpet mats and she diligently found me those car mats. One day I arrived and she said, "Here they are"! I had that as a condition of buying it. 

    I found out the next day that there was some damage on the front fender. I just took them at their word because there was only that one ding. I didn't really go around and look at the whole car like I should've. They did the body work and took care of the little ding on the front fender for me. At that point, they had to go all the way up the division to get approval. It did get fixed. 

    Ultimately, all I can say is that my experience with them has been superb. They have some pretty huge awards for customer service. To me, their big selling point is customer service. I tend to take my vehicle to the Toyota dealer because they know the vehicle. We had some issues there and they stepped up to the plate and took care of them. I got the red carpet treatment. She would email me periodically. She would say "Merry Christmas" and stay in contact to some degree. They have very good PR skills. 

    I was there maybe a couple of hours before I left with the vehicle. The best part was that I was there and they re-programmed the Bluetooth and my music on my cellphone onto my car. Every time I get into my car it automatically picks up my music on my cellphone. I know when I leave my cellphone in the house because the music will stop playing when I leave the garage. 

    The sales guy didn't know how to do it, but the service manager came out to set up my Bluetooth. They were going to get it set up before they left. I thought that was really cool and took that headache out for me. There wasn't any snags and everything flowed through. They got me the financing I wanted. We crunched the numbers and came up with an agreement and moved forward. There were no long delays or complications. I got the interest rate I wanted. It just kept flowing. There was no haggling or bringing a manager in to close the deal.
    - Darlene D.
  • If I have oil changed done, little stuff, I take it to like Jiffy Lube, but if I have like major stuff done I take it to the dealer. They’re high, they charge like $45 for an oil change, that’s high. They are very slow. I don’t know if I would use them again after a report I saw on them. I’m thinking I’m looking for a new place to get my oil changed. They say you need a part and they charge you for it but never install it.
    - Mary B.
  • It was an accident and it was an insurance claim. I was shocked, I thought it would be more than what they said it was and it was right at $1,000. It looked real good afterwards. I had to rent a car on my own, they didn't give you a loaner or anything. You had to rent it through a company that was right there on the lot with them. He had the car for 2 days and got the work done. I would say I got a good price and a good job done. I did call them up after the work was done, because right after the work was done I noticed one of the blinkers weren't working. They said the bulb had to be replaced. They don't have bulbs any more, they have the whole light to replace now. They replaced the whole light. I said, I wondered how come that happened, because it was working when I took it into them. They said, Bring it back in we probably will have to replace the bulb. I took it back and they replaced the whole light.
    - Mary B.
  • It was fast. They were professional, very nice people. The only problem was the pricing. I had to have some body work done, I had a wreck and I had some body work done a couple of years ago and I went to another company. I only paid a $1,000 for it and the damage was quite a bit more expensive than this one was. I went into A & D and they gave me an estimate of $1,500. I had a few scratches on the fender and I wanted those bumper guards replaced; and then of course, I wanted it repainted where the scratches and stuff were taken out. He said, $1,500! I said, Wow, that's high! He said, Prices have gone up. Well, they couldn't have gone up that much. I said, No! Again, I didn't have that much damage to the car. There were heavy scratches and it looked more like tar, rubbing tar from the tire on the car, like a tire mark. He wanted to charge me $1,500. I told him, No! These company see women coming and they think women don't know sh*t about anything. They're liable to pull out their d*mn credit and go, Oh, here you go, charge it! We'll honey, not this old broad! I'm not falling for it! I asked them about a loaner and they said, Well you'll have to wait till we get one in, we don't have one in! I couldn't have gotten the service done in a timely fashion anyway. He said, The loaner wouldn't be in for 5 days. Then I said, Well how long do you need the car? He said, I need it for like 5 or 6 days.
    - Mary B.
  • Sam's Auto Body exceeded my expectations. The estimate I was given was better in comparison to other places I went. Mark was very knowledgeable and Proffessional. The quality of the job was outstanding. When I got my vehicle back it looked bran new. I would rate this business a 5 star and will definitely use Sam's Auto Body for future body work.
    - Stacey H.
  • The price is a little high. Unfortunately that's just how it is. They didn't rush us or anything like that. It was a good experience. We already purchased another van from them so they seem interested, and knew we meant to purchase a van. They were very respectful and good. We went back just because of the quality of Honda.
    - Nancy and Mike M.
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Auto Shops in Peoria

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