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Hiring an Auction Service? Tips to Avoid a Bad Experience

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Questions to Ask Before Hiring an Auctioneer or Estate Sales Manager

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How to Get a House That’s Part of an Estate Ready for Sale

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Recent Auction Reviews in Peoria

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    J Levine Auction & Appraisal LLC
    I heard they were good. Had good rating on Google, Facebook and Yelp but I did read a few negatives. Just like my favorite Restaraunts so I gave them a try. I was so thrilled with Robert, appraiser that came out. Honest and easy to talk to. Knew the market and was very informative. Walked me thru the process and I signed the contract. They picked up the items a few days later. Had them online for auction in a few days. Sold in a week and about 30 days later I had a check. Communication via email with office about check was slow but it came and everything was well documented. I’d just suggest that work on their communication after the sale but all worked as Robert said. Overall, pleased...a B+ or A- overall.
    - Victor S.
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    Brian showed up on time and quickly looked around the house. He was very professional and courteous. He felt that it would not be in our best interest to use an auction company. He made other suggestions we found very helpful
    - Denise W.
  • A
    They are one of the few ethical auction houses in Phoenix. They just really on both ends of it. You know for the buyers and the sellers. I really like doing business with them. They don't take blind buyers, they don't plant buyers. It is kind of what you see is what you get. They have really high quality merchandize, you don't waste a trip going out there, it is kind of a drive, but you always know that you are going to get quality pieces out there and they back their stuff. It is a family run business. The prices are good.
    - Michelle J.
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    eBay is good. They're excellent. Just able to do pretty much anything you want at any given time. There customer service is excellent. The most recent thing about a year ago I had an auctioned that I bid on and I paid for and I waited like two months and I never receive the item so I contacted eBay and they're always in support of the buyers as well as seller. An investigator from their side see this and if this applicable they'll give you a credit which at that time I have a credit as well and the downside because eBay can’t give you the money back I don’t know how it happens on the other end. I don’t know if they charge individual or what but it happened within a week so it’s pretty fast and the customer service is very friendly. I work in the customer environment so I kinda know how – it’s not about what you give but it’s about how you treated during the conservation and is not rude in any way, it’s very nice and friendly atmosphere.
    - jeremy r.
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    Sandy & Son's Auto Service
    They are fabulous.  They know what they are doing. Once they address the issue the problem does not reoccur. I live 30 minutes away and I will drive the distance just to get the great service they provide.  I would highly recommend them to others.
    - Mark S.
  • A
    Eric is thorough and knowledgeable in evaluating items. He has a tool through EBay for researching sales comparisons on an item over the last 90 days. To save on trips, I often email him product descriptions in advance. He'll research the item and tell me whether it's worth listing. He writes beautiful ads for Ebay. Cost of services is a commission of the sale, typically 35-50%. The price is worth it if your time is valuable or you don't have the skills and tools to do it yourself on Ebay.
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    The Estate Sale Company, LLC
    Many companies I contacted were not interested in doing business with me simply because my home (in their opinion) was too far from town. The small community of Buckeye Arizona is, apparently, not the best place to hold an estate sale. But, when I talked to Doug McKeddie, owner of The Estate Sale Company, he was not dissuaded by my out-of-town location and the challenge it posed. Even knowing my rather remote location he made an appointment without hesitation and he arrived promptly on the appointed day and hour. When we sat down at the kitchen table to talk for the first time, he did not launch into a sales pitch like the other companies I interviewed. What interested him most was learning about what I needed, how and when I wanted to see it done and what I expected the outcome would be. He, in turn, gave me an education of the estate sale process and what I could expect - before, during and after the sale. When he was sure that he understood what my expectations were and that I had a good idea of what the estate sale process involved, he then began to share entertaining stories of how he came to be in the estate sales business. He recounted his rich and varied experiences in the business community that qualified him to offer his services in this particular capacity. In addition to sales and promotion know how, his years in business has garnered many local contacts here in the Phoenix area and on the west coast (the importance of this is evident later in this review). Our first visit was an enjoyable, unhurried conversation (not a sales pitch) in which he was happy to answer all of my questions  about him, his business and the estate sale process ... after all, if I hired him, he would have access to my home and all its possessions. When he was sure that we had an understanding and had toured the house so he could see the scope of the job ahead, only then did he asked me if I would be interested in reviewing the agreement that explained his services and fees. The 2-page document was brief, easy to understand (written in plain English) and covered every part of the estate sales process. Our pleasant visit ended with a handshake, an exchange of contact information and a final humorous story about the sales business. As he was leaving, I realized we had not completed a contract and mentioned this to him - he explained that he wanted me to finish my other scheduled interviews before I signed an agreement. He wanted me to be absolutely confident in my final choice.  Hiring Doug McKeddie was the easy choice. When the agreement was signed he immediately got down to business and explained the details and importance of preparation and presentation. Since I was determined to prepare the house myself, he offered his assistance should I need it. Three weeks in to the preparation phase I knew I would never be ready on time and phoned Doug for help. He responded by putting my mind at ease, arranging help and personally supervising the final prep for the sale. This is something I noticed from start to finish - Doug was always there to be sure the job was done quickly and professionally - always with a personal touch. I should mention that Doug is also quite knowledgeable and possesses a keen eye when it comes to pricing most items in the home. The few item prices I did question were either adequately explained or adjusted to my satisfaction.  The sale took place during the first three days of March. Doug brought multiple helpers with him to watch/manage the crowds and control the exit points to insure no one walked out without paying. I was amazed! Many of my items were being sold at substantially higher prices then I thought they would bring. I knew it was due to the negotiation skills of my representative; he would not compromise on the value of my possessions.  On the third and final day, about 70% of my items had sold. Due to the current difficult economy, the high prices of gas which discouraged most traffic from Phoenix (which was 30 minutes away) and a neighborhood-wide yard sale going on nearby, we didn't get the traffic we had hoped for. Despite the personal inconvenience, Doug volunteered to return for a 4th day and opened the house on Sunday! The effort paid off - many more items were sold totaling an additional $1000. Doug and his helpers not only worked on Sunday but stayed 2 hours longer than originally planned because people were still walking through the house. Despite a diligent 4-day effort, many items remained including a set of antique china, high-end woodworking equipment, and other antique architectural detail items of value only to a specific clientele. Doug was not at a loss for a plan of action. He made a few phone calls, arranged for a nearby auction house to pickup the remaining items for weekend sale. In addition, he is arranging to have a few specialty items taken to his California business contacts for sale on the west coast where the sales price may be substantially higher. Settling the account was also uncomplicated. I was provided a daily list of sold items along with the sales price. When compared to my own lists and photos made before the sale, I found that all items were accounted for and, happily, usually for a higher price than I expected.  At this time the proceeds of the auctions have yet to be tallied. I should mention that Doug is also supervising the sale of my items at the auction house to insure an adequate reserve. Yet more service with a personal touch.  My business dealings thus far with Doug McKeddie and The Estate Sale Company have been educational and lucrative. He is generous with his time and eager to share his knowledge. He is a fair and savvy business man and an accomplished storyteller. He always kept in touch, informing me of his current efforts, reviewing what was already accomplished and explaining what was to come next.  It is also worth mentioning that Doug is bi-lingual Spanish which is a very valuable skill in the sales business! He didn't treat me like a valued customer, he treated me like family. He knows his business, honors his word and most importantly, he earned my trust not by words, but through his tireless effort and deeds. I would hire him again and recommend him to anyone who is in need of competent advice and representation with regard to estate liquidation.    
    - Matt S.
  • A
    Oh my gosh!  It couldn't have gone better!   One of the things no one tells you is that when you sell your house and move into an apartment (an independent living facility in this case), the only way you can sell estate items after someone dies is to have it moved somewhere else first, and that can be a huge expense!  The best and quickest way we found to get that done was to call an auction house, have them pack and move the things, and auction them off individually.   It was VERY important to me to find someone who was willing to take everything and not leave me with the less desirable things to get rid of on my own.   Brunk's was recommended to me by several people in Phoenix (I don't live there, so this was all new to me), so I gave them a call and agreed to have them handle the auction.  They charged only 25% which is pretty amazing.     They arrived on time, packed and labeled everything in the apartment, and moved everything to their auction facility where they sorted it, labeled it, and staged it for the auction.  When they left the apartment, it was empty.   A few days later, they held an auction with the contents of two or three states including my stepmother's.  I decided to go just to see how it worked, and it was fascinating.  They were efficient, honest, and without a doubt, they knew what they were doing! A couple of weeks later, a check arrived in the mail along with a complete list of everything they'd sold (including the price it sold for).  The check I received was much larger than I expected, even after they'd deducted the moving and auction expenses!    A couple of notes to others thinking of doing this:  (1)  I was advised that it would be a better choice to sell these things on consignment rather than selling everything to the auction house directly, and that was absolutely true.  (2)  Some auction houses charge to appraise the estate before they decide to auction it off.  Brunk's does NOT do that.  They came over and looked at everything without charging me a single cent.    I could not be happier that Brunk's was the company I chose.  What could have been a real nightmare turned out to be a very easy process.  Thank you, Bonnie, Eric and the entire staff at Brunk's!
    - MaryHelen M.
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    D & H Estate Sales
    They came in and sorted alot of items. It took about 3 weeks to do that. They then had a sale at my house over a two day period, which supposedly 700 people showed up. They listed things with Craig's List and a newspaper ad. They did an excellent job. They were very thorough with their work and the sale went great.
    - Wil R.
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    Sequels Auctions
    Sequels Estate Sales solved a major problem for me, and they made it so easy and profitable I can still hardly believe it. The daunting task of completely emptying my home of more than 20 years of accumulated stuff had kept us from putting our home on the market for at least a year. Enter Tom and Penni Yanessa of Sequels Auctions who reassured us that the process could be relatively painless. All we had to do was identify and remove what we wanted to keep. They would do the rest -- sift through everything else, sort it, photograph it and list it for sale on their auction website. Considering the mountainous nature of what we left in that house, we were astounded at how well Tom and Penni were able to wade through it all and stage it for an effective auction. It WAS easy ? for us, at least ? and unbelievably lucrative. The final sale result hugely exceeded our expectations. I enthusiastically recommend Sequels Estate Sales if you need help turning stuff into money. Working with Tom and Penni was a complete pleasure.
    - RICHARD B.
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Auction Services in Peoria

Companies below are listed in alphabetical order.

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  • Senior Moves

    4038 E Glencove St
    Mesa, Arizona
  • StubHub

    199 Fremont St
    San Francisco, California