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Blinds And Curtain reviews in Paradise Valley

  • F
    Sunset Shutters LLC
    I am writing this letter in hopes to not only get assistance in resolving this matter but also to insure these companies are unable to commit their fraud, theft and deceit against anyone else ever again. This matter began in June 2017 in which Sunset Shutters aka Jose Alvaro Ramirez the company���s owner was referred to me to provide drapery automation in my family���s home in Paradise Valley, AZ. On June 17th Al Ramirez of Sunset Shutters set up an appointment to come to the home and take measurements for the areas that we were looking to have the drapery automation installed. We met at the property around 2:30pm on June 17th, 2017, discussed the areas we were wanting the automation installed, he took measurements & made notes in order to provide pricing. After the initial meeting with Al Ramirez, I followed up numerous times to find out where he was at with the bid for the automation and the drapery in which I heard back from Al on June 22nd, 2017 in which he met me at my office to go over and discuss the bid in detail. Immediately when reviewing the bid, which his first bid on 6/22/17 came in at $42,078.96, which he was missing multiple areas of drapes on the bid and also was far higher than our other bid from another company we had already had. So I told him that we would not be interested in moving forward with this pricing, that we already had another separate bid that was much lower. He immediately started reducing his bid and asking what the max we were willing to pay was for the drapery and automation. I entertained the conversation because we were really eager to get the drapery finished & the other company was extremely busy at the time. A few days later he revised the bid and reduced the price to $27k, which we signed a contract and gave the deposit. The contract stated a guaranteed completion date of July 21st, 2017 among other very specific details to insure we had an agreed understanding of what was to take place. After a month later already past the guaranteed completion date i find out from Al that he is now asking for additional deposit prior to the manufacturer coming out to take final measurements, which reluctantly we issue an additional $8500 deposit to him. Then 4 days later I get a new proposal from him for $11k higher than the contract price, immediately we refused & requested our money back. After much frustration & demanding him to honor the pricing or issue the deposit back he agreed to the original contract pricing and gave us a new guaranteed completion date of 8/18/17 which he stated was confirmed with the manufacturer. Continued following up with no responses for weeks at a time and it has now passed the 18th as well and I have now been told that installation will begin the week of Sept. 4th, 2017. The 4th came & went and heard nothing nor was anything being installed. Then I was told they would be to the house on the 7th to start installing the automation and motors, which once again the 7th came and went and no one showed up to install anything. Al Ramirez continued trying to place the blame on the factory, although it was obvious to me he was just as much the problem if not the entire problem. I continue to get the run around and Al keeps telling me he is trying to get the factory to issue a written guarantee of when the installation will occur, but now its 9/11/17 and Al is telling me that the factory is now telling him the order will not be ready to install until at least mid October. I simply told him I am done with the lies and deceit and am not interested in doing business with someone of your character and that we wanted our $13,500 deposit refunded immediately. Interesting that when asking for our deposit back he didn't have the money to pay it either nor can he perform on his contract with us. Oct. 6th and no drapes or deposit returned & now being told the soonest they could install them would be 1st quarter, 2018. COMPLETE CROOK - HOW HE IS EVEN IN BUSINESS IS BEYOND ME.
    - nick h.
  • A
    Window Genie of the East Valley
    Truly the customer service was INCREDIBLE. Talk about dream people to work with!!! They brought samples, gave suggestions and we selected a film. It has worked perfectly and looks very nice. They need to be listed under window treatments because they are with just other window tinters and that is not inclusive enough for what they do. Very nice people you do not worry about bringing into your home. I would HIGHLY Recommend Window Genie!
    - Heather W.
  • A
    Budget Blinds
    I was really impressed with Budget Blinds.  Completely professional with customer satisfaction a top priority. I feel like they run their business with the long-term goal of keeping customers and getting referrals from existing customers. Budget helped me select the best fit for our room addition window dressing.  The blinds were ordered and installed quickly (sooner than estimated time).  They look terrific and match the existing window dressing in other parts of the house.  I was satisfied and would highly recommend this business.  Price was very competitive.  We live in Paradise Valley and often get high bids from vendors because of where we live.  Budget Blinds didn't overcharge us just because of the neighborhood.
    - Silvana S.
  • D
    Robinson Krohn Window Fashions
    I normally would hesitate to respond to bad service but since they chose to use a photo of my home in their ad without my permission, and Angies List has served me well, I feel I must share my experience. I have been remodeling houses for over 40 yrs and this was one of the most frustrating experiences. Craig Robinson was late for every appointment and the install was 6 weeks late. The auto shades looked great when he left. After the first wind storm the brackets fell out of the wall. He came to repair them but - again - not when scheduled. A second wind storm and they broke again. He did not come out as scheduled and they started to tear. He came out once again and I was not here and he told the person here that it was more work than he thought and I would have to pay to have them fixed. This was only after 6 months. I called several times and he never answered the phone or responded to text. No shade company would come to repair the damage. I finally found a handyman willing to help. He said he used sheet metal screws to hold them in my original adobe house and they tore up the adobe stone as every movement just made it worse. Of course the original project was pricey, as I knew, but the repair work was very costly as well and much damage was done to the adobe stones. My 5 year warranty on these shades is useless because they will not respond to my concerns. I would not recommend this company.

    - Barbara D.
  • A
    Great!  We absolutely love these shutters, they are especially awesome for room darkening in bedrooms!!!!  When we bought the house there were several window and door shutters on the house.  We would have never guessed we would use a product like this unless we had them here when we moved in.  The nice thing is you can't really even tell which ones are new colorwise to the old ones.  All the employees we have dealt with for service, scheduling and install were all very professional and pleasant.  I would highly recommend this company and product.  For people who leave there houses I would also highly recommend this product for security purposes.   Also would be fabulous if you were creating a home theatre in an existing room with windows and/or doors.
    - Heather W.
  • F
    , This is the second time i used Heritage. There is definately room for a new competitor in this sector. Earlier in theyear I ordered from another firm, as the prices were similar and, even though I thought the quality may be better at Heritage, I felt the VP Sales was rude and a little arrogant, so I ordered from the other firm. However, 8 weeks later when I inquired on installation date, the other company "forgot" to place my order. So I reluctantly gave the order to Heritage. They were also late, but the quality is good. This time I went directly to Heritage. Now that i am inquiring on my installation date, there are no return calls, noone answers the phone, and I am quite upset. I am surprised that in such a large Metro like Phoenix, there is not a quality firm to fill this gap.
    - DENISE V.
  • A
    Blind Devotion
    Purchased the Angie's list special.  Company came out on December 13.  Ordered shades and they came in really quickly!  Everything was installed  while I was out of town over the week of December 17!!!
    - Heather W.
  • A
    Just go to Arcadia Blinds and Shutters. They are family owned, friendly, and fun to work with. I have moved probably 25 times in my life. Every home has always had one problem window that I would spend way to much time pondering over/buying expensive magazines/cutting out pictures and then usually not finish the project until selling the home.

    I have been in my Paradise Valley home for 5 years with beautiful french doors in my MBR flanking a fireplace. They are tall and make a statement. I had struggled with the heavy drapes daily and then one day we were robbed because the heavy drapery got stuck in the door and it did not lock. However, I had no idea what to do as they are a focal point and would make or break the decor.

    Russel (owner) came in and within 15 minutes had the problem solved....and it was half the cost of what I thought needed to be done. He assesed my style and worked with what I already had and just layered it to ensure a great look while keeping them classic and user friendly...I am totally thrilled with the whole look
    My second issue was drapes that were totally destroyed by a squirrel who got locked in the house and I assume went mad trying to get out as everything was shredded beyond repair. Again, Russell came in and instead of talking me into something I wasn't ready for (I had not intended to have to buy drapes for this room) So he gave me a good inexpensive alternative and then told me when I was ready he would connect me with a decorator he thought would fit my style.

    Just won't be wasting your time
    - Barbara D.
  • A
    3 Day Blinds - Orange County
    We looked all over for a window treatment for a large sliding glass door for our guest bedroom which opens onto our back patio. We did not want a typical vertical blind - so we ordered a vertical that is covered with a sheer fabric that lets in the light when it is opened but gives complete privacy when closed. Has a soft, bedroom look. We were very happy with the results. My husband installed them - so we just picked them up when they were ready. Installation was easy and they fit perfect. Good all around experience.
    - SUZANNE S.
  • F
    3 Day Blinds Phoenix
    - Debbie N.
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Window Treatment Experts in Paradise Valley

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