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Travel Agency reviews in Paradise Valley

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  • I had numerous issues with the staff, they were very rude to us. First off, they messed up our reservation by putting them under my sister's maiden name and not her married name. For this I had to talk on the phone with Disney for hours to make sure everything was correct. I also had to contact the airlines to make sure they had the correct information as well which included me faxing in my sisters drivers license. We then ran into the issue of them being unable to find our account although we have been making payments the entire time. I ended up having to just purchase the cruise on credit cards because of the issues that we ran into using them. Customer service was horrible and I will never use this company ever again and would suggest others do the same. Debbie Jutner was who I spoke with on the phone anytime I had a simple question she would scoff, I felt it was rude. Vicki Jelsing is the owner and she is who severed the ties from us after I complained about their poor customer service. She said that I was to blame for the poor customer service, she said I was the problem, not them.
    - Susan H.
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Travel Agents in Paradise Valley

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