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Storage Unit reviews in New River

Real People ~ Real Reviews ~ Real Results

  • First time we showed up with movers and couldn't get in the unit.  Called and no one called back after we left at least 10 messages in a mater of 2 days.  Cost us over $400.00 for movers we didn't use and a rental truck. 

    Second time when they knew we where moving and

    would no longer need storage which was this past weekend.  Our monthly fee was prorated and they locked us out because they wanted the full months rent even though we would have been out mid month.  We are currently locked out and again showed up with movers and truck with no access to the units. 

    Again no one called us back or answered the calls.

    We have been paying for our storage with New River for over 3 years and get treated like this.   If they do not have our unit unlocked by the end of today and we have proof the units (2) @ 135.00 with a $27.00 late fee past the 5th which has been paid prior to this weekend our only option would bring the proof of payment and have the police there to make them unlock our units.

    I even called Friday to make sure everything was fine and no locks on units because of the previous lock out when they knew we were moving the last time.  I guess they are forcing us to stay with them and pay instead of letting us have access to our belongs.  

    Calling them today so this can be rectified but not confident if we show up again with movers and truck the units will be unlocked.


     

    - Janette M.
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Storage Units in New River

Companies below are listed in alphabetical order.

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