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Cleaning reviews in New River

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  • This company is an example of what the word "professional" means. I was impressed by their work, and communication with the customer. I cannot recommend them highly enough. I would definitely hire them again.
    - Lynn R.
  • We called Berklie and was able to get an appointment 3 days later at 8 am. Told us we would get our money back if it doesn't pass inspection ( rental property). She would clean the whole house. She was going to charge us $140 for just the cleaning and if I wanted the floors done too it would be $200 all together. She texted the day of and asked if 9 am would be okay. I was not at home so it wasn't a big deal. She did not text me when she got in. I texted her at noon and asked if she got in okay and to text me when she is almost done. She told me she would be done around 1230. I left work to go pay her and got there right before 1230. When I walked in she was still mopping. I was able to tell a difference in smell. Everything smelled clean. She had all my fans going and windows open. ( Never asked, nor turned off the air conditioning). She walked us through, bathrooms looked good, but she still had toilet cleaner in the toilets.She told us she cleaned the vents and they all looked great. I had puppies that made little messes in the master bedroom. She did get some marks out, but there was still a major mark. The carpet was still wet when we got there to do anymore inspections. The 2 other rooms, the dogs weren't allowed in so they already had clean carpet. She claimed that she cleaned the base boards but I pointed out some spots for her to go back over with. She told me she went over fans and washed some walls that looked like it needed to be cleaned. I also pointed some other spots that needed to go over. I had a built in shelf near the kitchen, completely filled with dust, i ran my finger on it and it was never touched. I asked if she can do this as well before she leaves. Cabinets smelled and looked clean for what I could see. The counter tops were still dirty, but she had her cleaning supplies, so I assumed she would do that before she left. She cleaned out my refrigerator, and that looked great. She told me she cleaned the oven and she opened to show me. I asked if she did the stove top and she did not. She told me I could go buy new ones at Walmart. I kept mine pretty clean so I wouldn't have to. I told her I normally scrub them, so she put them in the sink and used my Bath and Body Works Hand Soap to soak them in. Because I was only on lunch I had to go back so I told her the few things that I saw and that should be good. She told me multiple times that if I had any problems she can some back and fix it. I told her i would be back later to inspect. She called me at 1 and told me she was leaving. I came back the next day with my Land Lord to do a 1st inspection and there was some trash on my front porch. Walked in and the tile had streak marks. The walls and baseboards still never washed( throughout the whole house). Door and behind the door was dusty. I shut off all the fans to take a peek. The Kitchen Fan was completely missed. The back of the cabinets were not wipes down, they still had dust. The Living room and Dinning Room had the bottoms wipes but not completely. The top still had major dust. The same thing in the bedrooms as well. I have plantation shutters, and they seemed to be Swiffer dusted but not with a towel to completely clean them. My sliding glass door still had dog slobber marks and the tracks and tile near it never cleaned. The shelves I pointed out, still never touched. The Blinds in the bedrooms all still have dust, windows never cleaned. Bathroom light fixtures were never cleaned, toilets still had cleaner in them and left a ring. The floors in the bathrooms were all sticky. The hallway closet was also never touched. I also noticed all my clorox wipes, trash bags and febreeze was gone. I have never heard of a cleaning company not using their own product. I had my grandmother call Berklie the next day since I was still in the process of moving. Told her that she needs to come back. The Landlord went over the spots with sticky notes so she can get the areas cleaned, She told her she would come back the next day (Monday) at 8 am. I did not receive any texts or phone calls. When I got off of work I checked on the house and she never came. Today I have my grandmother call because I am at work and She tells my grandmother she isn't coming back and that she was already paid and that I said everything looked great. My grandmother told her,that she promised that we would pass as a guarantee and we would get our money back if that was not the case. She hung up on her and was very unprofessional. I am beyond upset and hope this doesn't happen to anyone else.
    - Kiera C.
  • Randy and his team did a great job cleaning the carpets in my home. The carpets haven't looked that good in years. He was late showing up but offered to clean additional floors in the house to make up for it which was greatly appreciated. I certainly plan to use Carpets by Randy again in the future.
    - Robert W.
  • They did an EXCELLENT JOB. My Aunt is very picky, and to my surprise she did not have anything negative to say. She was very happy with their Service. Oh I almost forgot to mention; that they did not break anything. In the past with other Cleaning Co. they have broken items.
    - Ceci Marin P.
  • I trust Jen to come to the house and work without supervision.  She does a great job and I knew when I found Jen I didn't need to look any further.  She is professional and works hard to get the right results.
    - Angie V.
  • This was a big deal purchase. He did a good job, but he had to come back. He brought his son with them, who I guess works for him.  His son was obviously not happy to be here. So the last room they did was our bedroom. The son didn't do whatever it is that they do to pull up the moisture that is in the carpet. That evening we went to go to bed and it was wet, not damp, it was wet. So we had to call him back and he did come back the next day. He took care of it. I want to have the ability to look at what we are having done and give us a quote. He called me and said he thought I owed him another $68. I asked what he was basing that on. Apparently Angie's List sent him a text and he thought I owed him more money. I sent him copies of what I had and I told him if he had a problem with the payment he got from Angie's List then he needed to talk to Angie's List and not me. I have not heard from him again. Originally he told us he would come back next week so then he did come back. We will use him again. I thought the price was fine. They did come back right away and fixed what the problem was.

    - Cynthia B.
  • This was a big deal purchase. They were terrible. They were supposed to do a deep cleaning and there was a lot of stuff that was streaky when they left. They were supposed to clean the refrigerator -- they didn't do that. They also did not clean the oven. Right after he left we found out they had done something to cause a leak underneath the sink. it was just terrible. I went to call her back and she must have blocked my call or change her phone number. I thought I would not do this anymore. When I first called she first said they could do it today because they had somebody in the neighborhood right then. She said they would be here by, like, two. I said that was great and to sign me up. They showed up about 6:30. I had just texted her saying it was getting too late, let's reschedule. About five minutes later they rang the doorbell. The crew she sent out here were very disappointed.  Where we live is kind of a hike from just about anywhere. So we told them that we wanted to reschedule so I rescheduled with her. Then they came the second time two days later. They did a lousy job. The stainless steel appliances were all streaky, they didn't do the refrigerator or the stove and they were sloppy about a lot of things.  I told her about this and she said they were having a bad day. Then she said they would come back and do it again for free. I asked her to wait about a week because I was not feeling well and was bed bound.  She said just to text her when I felt better so I texted her and the text bounced back. So she either blocked me or changed phone numbers because she did not want to come back and do it for free. It was a really bad experience.
    - Cynthia B.
  • There were two cleaning ladies both did an excellent job.  I didn't have the whole house cleaned, as I wanted to keep the job to under 3 hours. They worked on the priorities as I set them and worked efficiently for the time they were here. I was impressed with the detail of the work, getting corners and cleaning until counters and surfaces seemed to shine.  There seemed to be no shortcuts.  Very good job.  I do feel the price was high, but am likely to use them again. 
    - Rebecca P.
  • It was horrible !!! When i got the car back there was a tear in the new leather, a broken headrest, and the leather in the 2nd row was way too loose. I brought the car back 3 times to have them fix it and they only fixed the leather tear. He tried gluing the headrest back together and it lasted for a few days and then broke again. The headrest needs replaced but he refuses saying the part is too expensive , are you kidding me ?? Why did I pay $1500 to you for the job ?? I hate this place and will never ever go back.
    - Chad F.
  • Maria and her employees were all very professional, punctual, and efficient. I had a "Priority List' that I wanted them to focus on and they did everything on my list. They did an awesome job and would refer them to anyone looking for quality housekeeping service at a reasonable price.

    - Cheryl M.
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Cleaners in New River

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