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Transportation reviews in Hereford

  • A
    The staff of RV City has provided us some of the best customer service I ever experienced.  We recently purchased a new travel trailer.  Salesmen David and John answered all my questions and were extremely patient with me as my wife and I wanted to look at different trailers, selected once, then changed our mind end decided to get a different trailer. Toby, the sales manager worked to get me a great deal on a new Jayco travel trailer, including extended warranty and financing that beet both Good Sam and USAA Bank respectively.  Upon pick-up, Jerry, one of the service mechanics, patiently walked us through all the features of our new camper. He even helped adjust the breakaway cable adjusted the height on my personal tow ball.  Dee, the service manager, helped us record any factory defects we found and scheduled a time to bring the trailer back for minor repairs once we enjoyed the Memorial Day weekend.  I actually bent the front jack pulling into my campsite the same day I purchased the camper.  I had to leave the camper hooked to the truck because I couldn’t get it off the truck.  I called the next morning to see if the folks at RV City could help me get the trailer off the truck and replace the front jack.  Toby and Dee got me in right away even though the service department was actually closed for the weekend.  Dee gave us a great deal on a replacement jack and Sky, one of the service mechanics that just happened to be there but not officially working, replaced the jack for me in about 30 minutes.  Toby invited us into the sales building to get my dog out of the heat while Sky conducted the repair.  David even gave her a treat. The staff as a whole is friendly and went to great lengths to help us get the best deal possible and quickly fix damage done due to my own mistake so we could enjoy the holiday weekend.  I encourage anyone to stop by and see just what the staff at RV City could do for you.
    - Robert G.
  • A
    I can find what I want. They are usually helpful, sometimes I have to wait for them to finish with other customers, other times I can walk right in and get out, it depends on the day. The service department try to help when I needed things done they have done it. Their prices are pricey are like $120 an hour for labor that is RV and pretty standard. I really haven't had any bad experience with them.
    - Connie J.
  • A
    The small office staff was sufficiently helpful, attentive and above all listened to everything I wanted and we got exactly what we wanted originally. I am absolutely amazingly happy. First cruise and it was a simple appointment, well under budget and it makes me very very happy!
    - Jesse M.
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Transportation Services in Hereford

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