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Auto Service reviews in Goodyear

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  • I too used to think this was a “good” shop, with an “honest” mechanic. I took my Jeep to them with a SIMPLE clutch problem. The rod fell out of my clutch master cylinder and needed replacing, the clutch needed replacing as well, I didn’t feel like crawling around under my Jeep for 2 days wrestling with my transmission by myself so I thought, I’ll just let Litchfield Auto Repair do it. A week later they call me to say my Jeep is ready. They told me there was grinding in reverse. I’m thinking they are talking about that little bit of grinding you get shifting into reverse sometimes so I go pick it up. Pay the almost $3,000 bill (they replaced a head too) and head out. Go to the store and when I go to back out of my parking space it won’t go into reverse at all, as if i was attempting to shift into gear WITHOUT using the clutch! It was not going into reverse. Now I knew it had to be a problem with the clutch because the clutch pedal feels spongy and it’s HALFWAY to the floor. Obviously, since my transmission was working just as it should before the clutch job, and the feel of the pedal, and the grinding in reverse is an obvious indication of a clutch issue, and most likely means there’s air in the hydraulic clutch system. So after the Christmas holidays I take it back to them and say “Something’s not right, the pedal’s halfway to the floor and I could get in reverse just fine before they replaced the clutch”. They tell me fine they’ll look at it again. Another WEEK goes by I go pick it up. No change. Still no reverse. So by this time I realize they are not going to fix it. I drive it home and tell my girlfriend that I am going to fix it and I am going to take it back up there and confront them with it but that I wanted my girlfriend to go with me because I wanted her to be a witness to the conversation so she could then write her own review about our experience and hear all the BS these guys were feeding me. So I fix it in about an hour in the driveway with my girlfriend watching every move. I kid you not, I reverse bled it and it took me about 30 minutes. My transmission shifts beautifully. There’s absolutely nothing wrong with it as I knew, but I had to fix it myself as proof. So I tell my girlfriend to come with me and listen. I told her that I was going to go over the problems with the clutch, the soft pedal, loss of pedal travel etc. and then tell him if he was sure it was the transmission then I wanted to have them rebuild it for the $2000 they quoted me, but only if they were sure it was NOT the clutch. Oh, and they replaced EVERY SINGLE PART you can replace in my clutch AND the clutch hydraulic system. So here’s the good part. Right there with my girlfriend listening they told me my synchros in my tranny were going out, and that the new clutch was putting “pressure” on my already weak transmission which is why it wont’ shift into reverse!! The owner Phil, and BOTH of the guys in the office told me the same thing. The OWNER, and BOTH of the guys that work in the office. Same story. At this point I tell them that is very interesting because I bled the clutch myself and it shifts great. Bled it one time. They claim they had 3 mechanics look at it. Interesting. I’m not a mechanic. I watched a Youtube video and fixed it 3o minutes later. It was laughably easy to fix. So I then informed them that not only is it shifting fine, but I also know that reverse has no synchro. Mark starts stammering and stuttering and says “well let me get you the owner”. So the owner comes up to me checks out the clutch and apologizes and says they “made a mistake”. Really? I don’t believe that for one second. Phil told me he has 27 years experience in the auto repair business. There’s at least 8 mechanics that work in the shop. So, with all Phil’s experience and the cumulative experience of every mechanic in his shop, and they just couldn’t figure out how to bleed a clutch? I think not. We caught them red handed lying to us and telling us it was the “reverse synchro” (there ain’t one), and that the new clutch was putting “pressure” on the transmission, What? That’s not how a clutch works (it puts pressure on the flywheel) and quoted me $2000 to fix it. When I told the owner Phil it looks like he was trying to rip me off for a transmission rebuild. Phil then told me another lie and said he wouldn’t be trying to rip me off because he doesn’t make any money on a transmission rebuild. Really? There’s only about $400 max in parts to rebuild it. So Phil, it has been determined that YOU are a LIAR and a CROOK, FAR from honest. You should be out of business. I don’t even care about the money but all the lying and trickery. There’s no possibility as far as I’m concerned that Phil and his entire shop of mechanics can’t bleed a clutch. I’m still stunned that the owner and both service advisors lied to me like they did. My girlfriend will be doing a review too she heard every word. What a bunch of CROOKS! IDIOTS! These guys suck, can’t even do a clutch really? NOBODY in the shop could figure it out? WOW! I did it. I’m NOT a mechanic. Yeah right Phil, BUSTED! CROOKS! Any doubt in your mind these guys are crooks? They’re LIARS and CROOKS! I would be happy to discuss this with anyone who would just like to know more before you consider letting them rip you off too. I would also like to hear from others who may have been ripped off. Email me: jeeplife5150@gmail.com
    - Brian S.
  • They replaced the fuel pump without any issue. A leak was discovered on the top of the fuel tank, in the plastic housing around the valve. They told me if I wanted it replaced it would cost approximately $800 for a used fuel tank from a salvaged vehicle or $1400 new from Ford. When I went in the next day, they showed me exactly where the leak was, and Phil, the mechanic, told me that he could try gluing the crack and stopping the leak. He said he had done it numerous times in the past, and that it had about a 75% success rate. I chose the option to glue the crack. Phil glued the large crack in the plastic valve. It has been a couple of months and I no longer smell a gas leak after filling the tank like I used to. I really appreciate Phil taking the time to show me the fuel tank and for giving me a much less costly option. The entire staff was very helpful and professional. My only complaint would be the price on their parts. I understand they need to mark up the price to stay in business and pay their employees, but the mark up on the fuel pump was quite significant. I know they receive parts at a discounted price, and I don't expect to receive the parts at their cost, but the price I paid them for the fuel pump was about $300 more than what I could have purchase the same exact motorcraft fuel pump for at my price from Amazon.
    - Gary L.
  • My best car maintenance experience ever! In and out in 45 minutes with complete service and a safety check. The staff are courteous and friendly, the waiting room is unique and comfortable and the upfront pricing is accurate. I even got a recommendation for future service needs with absolutely no pressure. What a great place! I thought places like this didn't exist anymore. Highly recommend.
    - Paula K.
  • The pick up was late in the evening of the scheduled day. I called the company because I had not heard anything from them on the day of pick up. They were able to check with the car hauler and call me back promptly to tell me an approximate pick up time. The car hauler called us 30 minutes before pick up and arrange a pick up location. We chose a Walmart just off the Interstate to make things easy and provide good lighting for a night time pick up. The car was delivered in perfect shape and on time. We used an open hauler.
    - Martha R.
  • They used to be good. But the service advisers seem like they have poor quality. I used to have a good rep before but he moved up. They put us with a different one. He does not explain things thoroughly. They tell you every single thing under the sun even though it doesn't need to be done. They tell you that it's mandatory and needs to be done right away. They are not completely honest on every aspect. 

    With the oil change it was a good price but the other things they were trying to put on there that was not necessary and did not go over, the price was horrible.

    I didn't get my car back in a decent amount of time.
    - chrisy b.
  • They were very thorough, very honest. They treated me with respect. They explained everything as far as I can tell. I can't say one negative thing about that. I drove an extra 45 miles but I was treated better. That day, they actually covered the price. I had just bought a car from them and there were issues so they covered everything and gave me a rental car as well.
    - chrisy b.
  • Professional and courteous counter assistance and technicians well trained. Superior service and they have received many recognition's and awards. We were more than happy. Our vehicle passed emissions without a hitch, for which we are extremely grateful! We've used Wilhelm Automotive in the past and would highly recommend them to anybody. If there were a way to rate them above an "A" they would receive it. Wilhelm has always gone above and beyond when it comes to caring for their customers. It was a pleasure to do business with them.
    - Marlayne B.
  • Professional and courteous counter assistance and technicians well trained. Superior service and they have received many recognition's and awards. We were more than happy. Our vehicle passed emissions without a hitch, for which we are extremely grateful! We've used Wilhelm Automotive in the past and would highly recommend them to anybody. If there were a way to rate them above an "A" they would receive it. Wilhelm has always gone above and beyond when it comes to caring for their customers. It was a pleasure to do business with them.
    - Marlayne B.
  • The gentleman I dealt with was very nice and most importantly knowledgable. They showed me that my brake pads were extremely worn and only had a week left. They replaced them with high quality Toyota pads since my car is a Toyota, which I was very happy with. I would bring my car back to them.
    - Rhonda Z.
  • Ashley Salinas, a service tech at Yates, was very accommodating and professional. She took it upon herself to evaluate all the repairs that needed to be done and called GMC to see what was under warranty. Her efforts saved me a ton of money as GMC covered some repairs that were just out of warranty. Those efforts were much appreciated and she went out of her way to satisfy a customer. I would recommend anybody who has a GMC/Buick product to see Yates service department.
    - Jeffery S.
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Auto Services in Goodyear

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