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Medical Supply Store reviews in Glendale

Real People ~ Real Reviews ~ Real Results

  • I cannot advise strongly enough against Hanger Clinic.  I recently was prescribed a soft cervical collar by my physician to keep my neck in good position as I toss and turn in my sleep.  He explained that although he was writing me a prescription, it was simply a formality as the collar I needed was available over the counter for $15.  
    I ended up at Hanger Ortho today after stopping by a few places that did not have what i was looking for in stock.  When I asked about the collar, I was told that I needed to give insurance information and fill out forms.  I explained what my doctor had told me but was told by the receptionist that "we can't just sell you that."  
    I complied and waited for about 45 minutes, asking twice about the insurance and information.  I was told that they had not been able to check but would call me when my insurance was verified.
    Finally they called me back and put me in a waiting room.  I asked what this was all about and why I was in a waiting room.  Again I was told that "they couldn't just sell me a collar, I would have to be seen by a specialist." 
    More time waiting and a man came into the room, looked at my paperwork and asked me how tall I was.  I responded and he went to get a 4" collar.  I put it on myself.  It was a bit restrictive so I asked for a smaller one.   He then brought a 3" collar which i put on myself.  That was it from the specialist.  At least he was pleasant.
    Then he took me to the desk where I was told my insurance would not pay for the collar and that I was out more than $30.  At my wit's end I told them that they could keep the collar and left the office in a huff.
    I drove 3 miles down the road to OrthoSport on Bell and 51st where the nice folks sold me the exact same brand of collar for $10.  Including my effusive expressions of gratitude and small talk it took 5 minutes.  
    These guys at Hanger are what's wrong with health care; trying to turn a $10 over the counter item into triple the cost plus a big bill to the insurance company.  Drive the extra three miles and get better service elsewhere.
    - John K.
  • Everything that we have bought from them has been great and it came on time. I have already recommended them to the family members. The price depends on what I buy. Everything came very well packed and it was very well done.
    - Josh J.
  • They are always on time. They will always come out if you need something right away.
    - lesley d.
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Medical Supply Stores in Glendale

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