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Mattress Store reviews in Glendale

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  • I was profoundly disappointed at both the quality of materials and the quality of the assembly instructions. Both were terrible. The bed frame was made from the lowest quality press-board I've ever used. It literally crumbled in my hands as I handled parts. The directions were woefully inadequate, just crude pictures really, hundreds of parts were neither labeled or numbered to identify, and there were several times where I had to undo assembly to correct something that simply wasn't clear in the instructions the first time through.
    I was mistaken in my assumptions regarding the quality of the IKEA products. I feel like I paid a lot for a cheap Wal-Mart quality product.

    2 and 1/2 months later,

    The representatives that I spoke with at the store either lied to me when I bought the bed or did not know the correct information to give me. After using the bed for a while, I have determined that I am not sleeping well on the mattress. I called to make arrangements to return it under the 90 day guarantee, something that was portrayed as so easy and routine at the time of sale. Instead I got transferred around again and again (trying to get me to the right department), told incorrect information (different representatives gave me different and conflicting directions for return), and had my call mysteriously and quot;droppedand quot; twice while I was on hold. Instead of the free pickup I was promised on purchase, it is now a $100 fee which is twice the original delivery fee for the mattress.

    IKEA obviously has a finely honed strategy of throwing up misinformation and barriers when someone actually wants to return something. I take back my earlier comparison with WalMart. It was not fair to WalMart, they have much better service.

    - John K.
  • The service is ridiculous. I call in the number for service and they asked me what my problem is. The person will tell me they'll send me stuff to fix it and I will have to fix it. We are in our 70's. They have to lift the bed. We had to get our son over here to help us. If we want a service man out, the first one costed me $75. He came in and said "Call this number and tell them you need this and this." It costed me over $500. At that time, we couldn't afford it. It was getting worse and we called them back. I had to pay a service charge of $225 and I had to put in a credit card that's why they didn't have to come out. Two guys came out here and we've been explaining the same problem we've been having since we had the bed. They couldn't resolve it at all. Those two guys didn't carry anything in the truck. He gets to drive around. They had to send for it and we had to put it in by ourselves. I'm sure they're getting a lot of money. I've spent $300 in charges and there was no resolve whatsoever. I can't afford to have them out. The longer I have the bed, the more it costs. It was a hundred and something dollars and we felt like it should still be under warranty. It was over a year. We went ahead and lived with it. They looked at the bed and said "Yeah, that's your problem." What was wrong with my bed is the number deal that controls the numbers on the bed. My husband's bed feels harder. Mine works fine. There wasn't a warranty even with the first time I called which was less than a year. The store was different. The store says "Well, go ahead and order it now and we can come and help you." I wouldn't use them in the future.
    - John W S.
  • Sales rep was very responsive to my requests, instead of trying to sell me what I didn't want. Worked with me to get me as many specials as were available (free delivery, mismatched set discount).
    - DANA B.
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Mattress Stores in Glendale

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