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Water Softener Installation And Repair reviews in Gilbert

Real People ~ Real Reviews ~ Real Results

  • I was referred by a friend and he has had the Boyette Family water softener for years. I was very impressed from the beginning of the contact to the installation of the water softener. They were very helpful and professional in all aspects of the job. Thanks for a job well done!
    - Mel C.
  • Andy at EZ Flo was PHENOMENAL!! He was so super to work with - you can tell he really enjoys what he does. He did everything as promised for the price promised. He sent me updates on his progress and even juggled his tasks around my painters. Prices were very fair and the work was exceptional. He explained everything in just the right amount of detail and I learned some great stuff about water hardness from him. This is probably the most positive experience I have had with a plumber.
    - Cindy W.
  • Very responsive, helpful and professional. No upselling. They installed the softener the same day in a short amount of time. It works very well and we were very pleased with the service, and price. Would definitely recommend this company.
    - Bill V.
  • Excellent. Also ended up with new Hot Water Tank with "T" connected to speed hot water delivery to master bedroom. Also water softener including loop. Dave was very personable and accommodating, reviewed everything we needed to know and assured us that we could call with any questions that may come up. Would hire again in a heartbeat.
    - Diane F.
  • There are TWO things --- ONE: If you care about SERVICE The Boyett family cares about their customers and their "experience" period. I've been with Boyett's for my drinking water and water softener for 4+ years and they are by far the best service in AZ. Their Alkalinity R/O system is top 'O' the line and if you are tired of standing in line at the Water & Ice store and want some great drinking water FROM your own sink or refrdigerator -- It's a must have. $$$aver!!!! I also have the "Monthly Exchange" service for Water Softener Service.....WOW!!! No salt purchases and they come by and swap the tank every 28 days!!!! Healthy skin, and I don't feel like I'm taking a shower in all this Gilbert water Chlorine! :)
    - Scott C.
  • DAWN JAEGER OF CUSTOMER RELATIONS GETS THE "A" OneGuard Home Warranty +Service Plans motto is “Our focus is to deliver exceptional customer service and to ensure problems are solved to our customer’s satisfaction.” Initially, my customer service rating – minus 0! For 4 months, I tried resolving a situation in which their contractor performed a separate job that was not authorized by me the homeowner. I placed numerous calls to the company only to be placed on hold sometimes up to 1 hour. The story was the same – No refund and no replacement of the item removed. Four months later, my pursuit paid off! I connected with Dawn Jaeger in Customer Relations. She respectively listened to my complaint, apologized for the inconvenience and let me know to give her time to do some research by calling the contractor and looking at my contract. Approximately two days later, she let me know she had good news. Her research showed I was insured for the item removed and I was to get a refund of the monies paid to the contractor and additional monies for the item removed from my home. Ms. Jaeger took the time to investigate and most importantly, she went the extra mile to deliver the company’s exceptional customer service and ensure problems are solved to (this) customer’s satisfaction. Her rating? 10+
    - Pamela S.
  • The gentleman (Russ) was very nice and punctual. He did a water test and taught us how the systems work and why you need one. However they had no interest in talking in detail about anything else other than their top non electric systems which were quoted around $6500! Well they did mention they have lesser systems, but didn't want to elaborate on them. When I go to a car lot, the first question they ask is what is your budget? What are you looking for? You don't show someone looking for a Hyundai a Lamborghini. This essentially is what Kinetico did. We were shocked at the price. When Russ followed up a few days later I told them they were far out of the budget. He then got his manager to give as a "deal" on an ordinary electric system which was about $3000 total. I nicely told him to tell his manager that if he had done any budget discovery and gave me that quote in person the first time I would have probably have signed the contract right there and then. But since we felt like they were just pushing the most expensive unit down our throat we went elsewhere and signed a contract with another company a day before his last follow up.
    - denise r.
  • I had Erik of CTR Plumbing come out to replace the filters of an R/O system I'd had installed by another fairly well known company. While Erik was working on the filters he noticed we only had a line running to the refrigerator, and not one to the sink. He asked why this was, and I told him that it was because the original worker who installed the system seemed very nervous about drilling through my granite, which in turn made me nervous, so we didn't have it done. We'd just lived with the slow filtered water pressure from the dispenser on our fridge. Erik assured me this was an easy fix for someone who knew how to do it, so we had him drill through the granite and install a spigot right there at the faucet. He did a fantastic job, and it's been so wonderful to be able to fill up water bottles, pots, and the dog's bowl at the sink instead of the fridge. While he worked, Erik was friendly and offered to answer any plumbing questions I had. I mentioned that our water heater had gone out 3 different times in the 5 years we'd lived in the house. Even though it was currently working fine, he offered to take a look at it, and discovered our water softener wasn't grounded correctly, and suggested that might be contributing to the water heater failing. We had him fix this as well, something none of the other plumbers had looked for or noticed before while replacing the broken water heaters. Erik went above and beyond my expectations. His work was fantastic and I will definitely call him again when we need an honest experienced plumber.
    - Natalie K.
  • The installer was freindly (although I don't remember his name) and knowledgeable. We have a fridge in the garage, where the softener is, and I wanted to be able to run a line from the softener to the fridge. The installer offered several options, including adding an extra tap into the main softener line.
    - Kerry D.
  • This is the fourth water softener that we hired American Home Water and Air to install for us on various houses. It was also the first one that did not have a water softener loop, so they had run a loop from the incoming water into the house. The installation was was first rate. The model was The President, a 4800 GR softener and the price, as published on their website, for this size model is $1251 plus $600 to install the loop (parts and labor). The system also has a 10 year parts and labor warranty. If a home is pre-plumbed, they charge $190 for installation, which I believe is a very fair price. With 3 guys on the job, it took about 4 hours to install loop and softener. They installation looks professional. The job site was left neat and clean. My step-daughter is in the process of having a home built and we will be having them install a water softener and RO system in that house when completed. The first time we had hired them to install a water softener at one of our homes, I made calls to several different companies and was quoted prices up to double that of American Home Water and Air for the same size system.
    - Michael D.
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Water Softener Companies in Gilbert

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