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Pet Care & Health reviews in Flagstaff

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  • We have been going there for years. Service has always been excellent. Recently we lost our wonderful old dog. So we got a beautiful little puppy, undoubtedly our last dog considering our age. Just shy of her second birthday she developed impacted anal glands. The vet said that there would be no problem removing them. This has been a nightmare. Either something went wrong with the surgery, and I have no reason to believe that, or there were complications after. To their credit the vet took our beautiful puppy back and worked on her gratis for a week. Didn't help. She was clearly in distress and pooping all over the place. We did everything the vet recommended, medicine, new diet, everything but nothing worked. So eventually we decided to end this. I'm terminally ill with no idea how long I have to live. Could be months or years. Coming to terms with that was far easier than deciding to end the life of our wonderful little friend. Up to this point we had no problems with what the vet had done. But that changed today. The exchange got REALLY heated on both sides. None of that can be documented because no one else saw it. But it was pointed. They refused to put our wonderful little friend down. As we left the owner came out and stopped us. After making a totally horrible comment about our attitude he said: "You are terrible people for wanting to put down a perfectly healthy puppy just because you are too weak to deal with this." I'd rate this experience as worse than learning I have terminal cancer.
    - Kenneth W.
  • It went absolutely wonderful! I had absolutely no control over my dog before robyn, I couldn't even take her out in public without her barking at any stranger we passed, she would pull on the leash and was not obedient when we were out in public. Robyn helped me gain control over Daisy. She uses both negative and positive reinforcement and does not condone treat rewards, which I think was absolutely the best. I've taken Daisy to to a positive reinforcement training method at Second Chance center but it never really did anything for her. Robyn really helped us take control and be confident when handling our dog and Daisy no longer barks at strangers, has progressed very well on healing while on leash/walks and can go downtown flagstaff without mostly any worries! I definitely reccomend Robyn, great service and great price! (:
    - Chloe N.
  • Ceidleigh loves going to daycare and gets super excited when we tell her it's time to go. We absolutely love the staff at Cinder Hills and we know they treat our furry child with lots of love and care. We love that this is a family-owned business and that all the staff members have training in pet CPR (among other things). One of our favorite things about Cinder Hills is all the photo updates. Each day, they post a series of photos (and sometimes videos) on Facebook showing the dogs at day camp. We love logging on and seeing pictures of our furry girl having a blast! I included a few pictures of our girl playing at Cinder Hills!
    - Shannon S.
  • Great! I dropped off my dog for a surgical procedure and received a phone call a few hours later to let me know about her surgery and recovery. I received a second call asking to keep her an hour longer to continue monitoring her before she went home. When I picked her up I got a detailed explanation of the procedure and meds to go home.

    This was the second surgical procedure for this old dog of mine and both went extremely well. We've been coming here with 3 dogs for years and are very happy with the entire staff from the front desk, to the techs, to the vets. 

    - Melinda F.
  • I told her that I would never harm my dog or make her afraid and she said that she was done here then and left. She wasn't even willing to bend to the goals and ways the client wanted. Robyn had told me that she was basing her training on how dog and wolf packs train each other, apparently through biting so the choke chain would simulate the biting. But this is wildly untrue. The SINGLE study of wolves in a pack was done a long time ago using wild wolves that were taken out of nature and out into captivity together, all wolves from separate families (not packs, families) and thrown together. Of course they were toxic to each other with fights and biting and excess aggression. In nature wolves roam around in nuclear family units like humans do. They raise their pups without fear and violence, just like people do (or should do, I've seen some messed up kids from being raised by punitive methods). While she was over I patted the couch, my signal to Delilah that she is welcome. Robyn told me I shouldn't do that. That Delilah was trying to "train" me and trying be in a higher rank than me by coming up and cuddling me. This is based on dominance training, not unlike the methods that the famous dog abuser Cesar Millan who has messed up many dogs after they appear on the show (though their clients are not allowed to talk about it, some of the dogs became even more fearful and have since been euthanized for acting violently). Dogs are not in competition with you. You provide them with everything they need; food, attention, outside, water, and most importantly, love. This means that they are not like a grown wolf living in your home. They are like a 2 year old child who needs you and loves you. Positive training builds on that relationship. Since then Delilah and I have been taking positive training classes at the Second Chance Shelter and we have never been closer. She is going to be working towards being a therapy dog without using any fear or discomfort to get these results. She has been improving like crazy with the positive methods. https://apdt.com/about/position-statements/lima/ http://4pawsu.com/dogpsychology.htm http://drsophiayin.com/philosophy/dominance
    - Kat C.
  • We were told the incision was 3 inches when they removed it however when we picked up our dog the incision was 10 inches long and they removed two nipples without our consent.  The vet did not provide us with any antibiotics to go home with.  We were told before we left if our dog was not eating or drinking water we should call and pick up an antibiotic.  We paid $692.00 for a hack surgery on our dog.  Once we had our dog home we noticed she was dripping blood from her wound one day after the surgery.  I immediately called the vet and left a message with the emergency line.  We were called back and told that our dog is fine and to give her Benadryl.  We followed the vets recommendations and our dog was still dripping blood and started to develop pouches of fluid on her abdomen and right hind leg.  I called the emergency line again and the vet told us to give her Benadryl and Pepcid AC.  My husband ran out to get Pepcid AC so we could help our dog.  We asked the vet to look at our dog since we were so concerned and she told us it would be $150.00 for her to just look at our dog that she performed the surgery on.  I decided I had enough and took her to a different vet for evaluation.  Immediately after seeing our dog the new vet was very concerned and informed us that our dog had an infection along the incision.  Our dog was immediately put on heavy antibiotics to help fight the fever and infection.  Our dog has stayed overnight for three nights now at the new vet where she is receiving antibiotics and cleaning of the wound twice a day.  Today our dog is having a second procedure done to try to close the wound that has now opened up to a 2 inch hole on her abdomen.  The vet from Westside Veterinary never even called a day after the surgery to ask how our dog was doing.
    - Nicole M.
  • We made an appointment for her to come and 'meet' my cats about a week before, to see where everything is located, and our typical process.  She asked a lot of questions about the cats habits and preferences.  Our 3 cats are very different; one is up for anything and not shy around new people, one is more cautious around new people (may watch them from across the room or behind the chair), and one that is very shy and hides when anyone comes over to visit (even if they have been here before).  After I showed her around, I was filling out paper work and she got 2 of the cats to play with her (the other was hiding within minutes of her arrival and didn't come out until she left).
    She doesn't just come in and do what is required (feed them and scoop the litter boxes) and leave.  She also engages them and plays with them for a time!  The first day she sent me texts about everything being fine and my cautious cat being friendly and wanting to play.  She then also sent me pictures of them interacting with her, and the biggest shocker of all was that my shy cat came out of hiding and actually allowed her to approach and he sniffed her hands on the first day!  I was very impressed with her ability to make connections with all of the cats and she did an excellent job.  I will use her services every time I need to travel and will never have to worry about their well being and happiness.
    - Raenel C.
  • Office and staff were very nice. The waiting area is split for dogs and cats. During the exam a vacuum was started in the back and she went back to ask them to stop until we were done since the noise was adding to my cat's anxiety. Very caring people. I was asked which form of medication is best (liquid or tablet). We chose liquid and a syringe was provided as well as an internal cap with syringe hole so the bottle can be turned upside down for medication dispensing (no mess, no air, and very easy!). They did follow up with me when they said they would.
    I gave the price a B rating only because I know there are some places with cheaper office visit rates. However, I believe in high quality care and feel the visit was not over priced. The medicine was more expensive than the office visit charge.
    - Raenel C.
  • I called to make an apointment when they opened at 8am. I was told the day was booked but they could get me in at 4:40pm that evening. I arrived to the office a few minutes before the appointment time and only waited a couple minutes before being called to the exam room. The medical assistant was very pleasant and professional in getting my dogs vitals. At that point I only had to wait a couple more minutes before the doctor came in. Dr Mac Kenzie is the one of the friendliest vets I have known over my lifetime. He always sits on the ground as soon as he enters the exam room to get to know my pet and make her feel as comfortable as possible at her level. My dog quickly warms up to him and the doctor gains her trust. He proceeded to examine Terra and could tell she was in pain. Dr Mac discussed with me his recommendations on her course of treatment. I was in and out of the office within 30 minutes total. Majority of the wait time was filling the prescriptions. The total cost was $152. $48 for the exam and $104 for the medication.
    - Robert H.
  • We always rely on Kingsmark Kennels to take care of our dog when we travel. Everyone at this facility has been extremely nice and accommodating. It's not the cheapest kennel service in town but you do get what you pay for. These people are professionals. My only gripe would be having been charged for an extra day following a recent policy change that charges an extra day of you don't pick up your animal before noon, something we weren't notified of before hand. Other than that, it's always been a positive experience.
    - Ry P.
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Pet Care Providers in Flagstaff

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