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Electrician reviews in Dewey

Real People ~ Real Reviews ~ Real Results

  • I live an hour north of Phoenix. They NEVER came out to inspect, meet with me, view the roof or the solar panels, measure, talk about options, match shingles, look at wiring, logistics, etc... Instead, gave me a quote over the phone, if you can believe that. It took a long time to get the quote after numerous requests. When I did get it, was much too high, plus they wanted $3500 upfront with an appointment out at least 5 to 6 months. Couldn't give me a date. Nobody does business like this. I would never recommend these people to anyone.
    - Jay F.
  • Very well, in fact he's very thoughtful (gives a senior discount), and innovative. I live at Orchard RV park, and Sean has done more work for me than I can remember--he re wired all the receptacles over my kitchen counter for nothing just because they were done wrong at the factory. He really is a perfectionist.
    - MARGE H.
  • Called on Oct 31 for an estimate, they were able to get someone out the same day. Scheduled service for 11/15/16. Got a call the morning of the 15th asking if I could delay to the 17th due to 2 people calling in sick. So I explained that because of scheduling, I really needed to get it done that day. Garth showed up later that morning to do by himself what is normally a 2 person job, but he did it by himself in spite of a minor glitch when he discovered that the wall where I wanted the outlet had a horizontal piece of frame about 7 ft off the floor, which would prevent placing the outlet any lower. So he explored another spot in the garage and found no framing problem. I'm not sure exactly how long it took to get the job done, but I think it was only a little over 2 hours and he cleaned up completely before he left. I have used Ponderosa Electric before and will continue to do so. Highly recommended.
    - Janet A.
  • Been waiting for months on pricing for upgrades, waiting for months on installation of new equipment, and also waiting for weeks on call back and follow through on recent repair service related issues. Spent 48,000 on a 40 panel system couple years ago and now I can't seem to get any customer service out of Travis and company.
    Recently, he responded by email after I answered a Feedback request notice. He responded and made a slew of excuses to address my comments and suggestions, and THEN told me I can use any company I want, so pick one. Basically, he told me to go away.  Seriously?
    I responded to his email and asked that he continue servicing my account, but I also called him on the excuses and asked that he fix his lack of customer service. Haven't  heard back.  I sent follow up email, asking for information on my system. Never heard back.
    Currently, I have an inverter that's not working and it's been over a month since the problem first started. I recommended this vendor on here a couple of years ago, but buyer beware. If you expect any level of customer service, technical support, pricing or upgrades, or repairs when things fail, this outfit may not be best choice. Find someone who will service you properly after the sale, has the proper salesmanship and customer service skills to run a company and keep clients happy.
    I am going to have to look for a new solar vendor now, which was not what I wanted to do. But Travis has left me no choice. Ignoring a client is no way to run a business. I've given him countless changes to right the ship, but today is the end of the road for me.
    - Jay F.
  • We just moved here from New Jersey and wasn't sure what company to utilize.  We received a referral from a friend and we are completely satisfied.  Garth came in promptly, calling ahead of time.  He was very professional and courteous.  He worked quickly but efficiently on all the problems we had with electrical outlets and ceiling fans.  He had to get replacement parts and that was a very quick process.  We would definitely use this company again.
    - Luci S.
  • When I moved into the house the cord did not fit the new receptacle on the wall so I had to buy a new cord. So he hooked up the new cord for me and he also hock up the vent for me. I am going to use him to install ceiling fans. He was reliable, he showed when he said he would, he did the job quickly and I thought the price was very fair.
    - Janet A.
  • Ponderosa Electric showed up at my residence on time and in the rain! The technician, Garth, proceeded to check out my electrical system. He found a faulty main breaker in my service box. He replaced it and re-checked the system. All was as it was before. He even went the extra mile to, first, shut the door to my shed (I had left it open in the rain), and, second he checked a flickering light on my water heater switch and found no problem. I am quite satisfied with this companies service and professionalism. The job was completed in less time than I expected and at a cost much less than I anticipated. Thank you, Garth.
    - Rex B.
  • Bill was as nice as he could be and did all the above promptly and everything works perfectly. He also patiently answered all of my questions. I would not hesitate to use Ponderosa again and recommend them highly.
    - Larry T.
  • I had used Brian in the past, when I first moved here. He installed all my ceiling fans. This time he installed new pendant lights and a new chandelier. He was very professional, if he was delayed he would always call me. He showed up as promised and was finished in record time. I would definitely use him in the future.
    - Kathleen C.
  • Overall, I give them a B-. Travis, the owner is a decent guy, but his customer service skills are lacking. His crews did a nice job installing everything, but they were not very experienced with the new micro inverter system I wanted installed with the battery backup. They smoked the inverter day 1 and hooked some stuff up wrong. But eventually they got it all working. I had some trouble getting Pur Solar to submit the right paperwork to the local Utility to get my rebates, but we finally got that done after two months of trying. Travis is supposed to show up again today (10-1-2012)  to hopefully finish tweaking the system to work properly with well pump on battery backup. The entire system wasn't balanced properly to all work together - that was partly his fault for not knowing the inverter's limitations and specs and partly my fault for not asking the right questions and getting specs on the well booster pump AC draw. It's been a challenge at times, but overall, they've done a decent job. Could be better on customer service side and electrical knowledge side, but I would still recommend them anyway. Just double check their work and make sure to stay on top of them to get stuff done. They are probably the best choice for solar up here in Northern AZ.  I would use them again. Followup... Travis did show up 10-1-2012 to compete the tweaking of the system to work more efficiently with the battery backup system. It took some time, testing, dead-ends, and extra effort, but Travis really came through and found the pieces needed to make this all work. Not a perfectly smooth project, but after all it, was all-new technology and in the end, it's working the way I wanted it to and needed it to.
    - Jay F.
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Electricians in Dewey

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