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Hvac Repair reviews in Cottonwood

  • A
    Custom Climate Professionals LLC

    I dont understand AC so Josh was very informative about what it needed & what the cost would be.

    When I called he informed me he was on a call & he could stop by to look @ my AC in about 4 hours.

    He showed in about 3 3/4 hours.

    My AC is still running great all summer!!

    If I have any other issues with the AC I WILL call Josh!!

    - Gigi S.
  • D
    Jungle Cat Heating and Cooling
    During the hot summer, the heat pump stopped cooling. Very anxious to get relief, I ended up calling Jungle Cat.  Previous to this event, Jungle Cat had been recommended by a neighbor.  I was very relieved that they came out during the heat wave. I think the service man's name was Jeff (not sure); he said that he is a family member of Jungle Cat ownership.
    He identified the problem right away and changed the capacitor. For parts and labor, I was charge $271.00.  I was troubled by the high cost of this.
    Then he tried to sell me a 5- year guarantee on my heat pump for $1000. He said that Jungle Cat would apply the $271. toward the payment of the guarantee.  I said that I would think about it.  (I don't know that I would own the unit for 5 years)
    The cost of the service call kept bothering me.  I looked on the internet and saw that capacitors cost around $30.  I thought, well maybe I am not getting a price on THIS capacitor.
    It still kept bothering me, so, in September, I called a local company that I had used before.  I described my unit and asked them if they knew what capacitor I needed.  They did, and told me that they would charge $65 - $70 for the capacitor and their service call charge is $89 + $5 trip charge. hmmm. $70 + $94 = $164.
    Seems to me that I was overcharged at least $100.
    I won't be calling Jungle Cat again.
    - MARGO O.
  • A
    Goettl���s High Desert Mechanical
    They were there on time and friendly though out the job, explain everything and answer all questions.
    Removed old equipment and installed new ones with caution.
    Clean inside the work areas and outside the house when done for the day.
    The AC in the house works great!! I had problems with an area of the house not getting heat or AC, they found the problem and correct it. Even now  when I call with a question they are willing to help.

    - Walter L.
  • D
    Jungle Cat Heating and Cooling

    The furnace ran well during the cold weather.  The personnel doing the installation did a good job.

    This spring we called the number for the company (928-227-3228) three times and left a message to return our call for a check up on the cooling maintenance program.  No one from Jungle Cat returned those calls although in their website they tout their 24/7 availability and outstanding service.  On a call to Mr Puett;s cell phone he said he would get back to his office and have something scheduled in ten minutes; no response was every forthcoming.  On the fourth call I got a party at the above number and I told them about their poor response on phone call.  The person at Jungle Cat scheduled to have someone at our home on Thursday, July 3, 2014  between the hours of 9 and 11AM.  I agreed to that block of time.

    I waited until 5PM for someone to show from Jungle Cat, but no one came.  I intentionally waited for that period of time to see if Jungle Cat would call because of problems, etc., but no one called.

    When Matt Puett, the owner, met with us in December, 2013, to tell us about the products and services he provided I was impressed with how he explained the operation of his business.  Having taught Quality Management and Control at Cardinal Stritch University I knew what to look for and he did a good job of verbalizing quality measures. 

    However, walking the talk is another matter.  In my opinion the administrative and logistics part of his business is a total failure.  He runs his business in a reactive manner instead of a proactive one.  Call his cell number, for instance (928-227-3228) to leave a message and you get an automatic response that his answering service is full.  It's been that way for well over two weeks when I tried to leave a message about checking the air conditioning system.  I tried again today (7/7/2014) to talk with Mr Puett on his cell phone (928-642-2005) and got the same message about his phone answering service being full.

    In my opinion this business is a good example of the American free enterprise system (caveat emptor; customer beware!).  Would I recommend his service?  Not until he can walk his talk.

    - Ronald K.
  • A
    Verde Sol Air Services
    The unit quit working. I called Verde Sol Air and they sent one of their repair men out the same day. He did not have the correct part in his truck but did at the shop so he went to the shop and got it installed it and all was good and we could once again sleep in a cool bedroom that same night.
    - Larry A.
  • B
    Goettl���s High Desert Mechanical
    At first, was told I would have to pay for labor for above install, as I and quot;declinedand quot; labor coverage under the 10/10/10 plan. Pointed out to service manager that labor was included in contract, and received the service at no charge. They had installed new heat/AC system in Oct. 2009.
    I gave a B for price, only because they used to offer 3 year service contracts, and now only offer them for 1 year at a time.
    - Gene S.
  • A
    Verde Sol Air Services
    .Our AC/Heating unit went out in late October 2011. Verde Sol Air calculated our home size to to determine our cooling and heating needs. They gave us two options of units to pick from to replace our old worn out system with. We picked the highest seer rated one (14 seer rating). Verde Sol Air removed our old unit and replaced it with the new unit in one short afternoon. They were very professional, kind and courteous. They picked up all debris and cleaned all items off the roof area (even swept the roof off) and removed the old unit. I did not have to do anything but enjoy the new working unit once the job was done. It was a pleasure working with the Verde Sol Air crew. Also I found their pricing to be quite competitive for quality products and workmanship.
    - Larry A.
  • A
    Best By Farr LLC Heating & Cooling
    Jon Farr (Owner) has excellent customer service skills and is very professional and friendly. He explains everything in detail so you understand and he lets you know exactly how much the repair will cost before he begins. He replaced the fan motor in our Rudd A/C unit in 1 1/2 hrs (including going to get the new fan motor). This is our second time dealing with Jon Farr and we will continue to do so for all of our heating/cooling needs.
    - Donna B.
  • A
    Connolly Electric & Mechanical
    Great. Couldn't have been better
    - Neil S.
  • A
    Connolly Electric & Mechanical
    Great! Prompt, courteous and explained things clearly.
    - Andrea M.
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HVAC Contractors in Cottonwood

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    8933 E Laredo Dr
    Prescott Valley, Arizona