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Fitness & Weight Management reviews in Chandler Heights

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  • When I originally contacted Ultra Body Fitness, UBF, they were very friendly and knowledgeable. I was not able to start with them right away as they did not have any instructors that worked early in the morning. All of their instructors worked during business hours or in the evenings. I pull some long hours and wanted to schedule my training early in the morning as this time was always free. After about three months, UBF contacted me and said that they had a trainer that worked with people early in the morning. The trainer was knowledgeable and provided me with good feedback on how to improve my exercise routines and on the way I did the exercises. However, after about three months, she was involved in an accident and had to stop providing instruction. I waited several weeks for a new trainer with constant promises that they would get one right away and to be patient.

    I finally called the main UBF office in Florida on 12/5/14. I was told that the person I needed to talk to was out but would call me back. Instead, I received a call from the local guy, Justin. Who again promised me that they would get me a new trainer. Again, no call back. I called the main office and explained to them that I was getting a monthly bill for a service that they weren't providing. He said I would have to pay an early termination fee to stop getting billed. I explained to him that they hadn't provided any training for over 11 weeks and I was not going to continue to pay for a service they were not providing. I then asked to speak to his supervisor and explained the situation to him. He asked for two days to get the issue fixed. No return call.

    Finally, I called my credit card company and stopped payment. A month later, I received a call from UBF's collection department. I explained the situation but they said they couldn't address the problem, they were there only to collect. I then submitted a written dispute to both UBF and their collection department disputing the charges.


    As far as I can tell, the trainers know their business but the business practices and their attitude to their customers is completely reprehensible. I will be filling a complaint with the better business bureau and with both the Arizona and Florida state attorneys office.


    - JOHN D.
  • It's like small groups for personal training, and so it works really well at least for me and for my needs. The instructors are very knowledgeable about anything related to fitness, and I can tell because they are very fit themselves.
    - Monica G.
  • I really like the kids club it is great. The facilities layout is wonderful. The locker room is nice and clean. There is always someone cleaning. This facility has a swimming pool and a sauna. I will continue to use this facility in the future.
    - Johanna H.
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    - JOHN D.
  • He is intelligent, knowledgeable and friendly.
    - Marc S.
  • It’s always clean, and the locker rooms seem spotless.
    - Mary D.
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Fitness And Weight Management Services in Chandler Heights

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