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Interior Design reviews in Cave Creek

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  • The project went extremely well. Our Project Manager, Jacob Randall, was outstanding. He handled issues professionally and did an excellent job keeping us informed throughout the process. Our design assistant, Debbie Nagle, was also wonderful in helping us piece together all of the product elements necessary to bring our vision to life.
    - David M.
  • We just had our 32-year-old pool re-plastered by Soto & Sons. New tile, new cool deck, new mini-pebble plaster. The job also included re-plumbing the returns and incorporating an auto leveler and vacuum system hookup. It’s beautiful! Emmanuel and his crew are true experts.
    - Bob K.
  • Ordered shutters in October and still haven’t heard anything about an install date. 3.5 weeks ago received an email saying they’d be in in 2-3 weeks and now he doesn’t respond to emails or phone calls.
    - Alene B.
  • Worst experience ever with Metzgers Painting Professionals, and I can tell you they are anything but professional. We hired them to do a full interior of our home. The workers left trash and food (cantaloupe rinds and half eaten tacos) all over the kitchen and on the floor. Not to mention they stole beer out of our refrigerator, but that might explain why the paint job was so terrible. My father-in-law asked if we had kindergartners paint the house, the work was so sloppy. The sinks and bathtub were used to clean paint, but they didn’t bother to clean out the tubs after; handprints in paint were visible on the walls; there was overspray on the master shower and guest bathtub; there is still paint on our blinds, windows, AC vents, and even our back patio where there was some sort of paint explosion that sent white paint droplets all over the exterior of our home. They did a very poor job of getting enough paint on the walls to cover the prior paint, especially along the lines where the wall meets the ceiling. Although they told us there would be an on-site supervisor, it was very clear the first time the supervisor saw the work was during the walkthrough. Of course, the work was so bad they had to come back multiple times to correct the horrible job they did, including twice when they scheduled with us to fix the paint explosion on the back of our house but did not show up at all…no call, nothing. Go with Metzgers if you want the job to be really sloppy and if you want it to take three times as long as scheduled because they have to come out multiple times to fix all the mistakes. After the third time they came out to fix mistakes we just said "no more"...now we're going to have to hire a real "professional" to fix their negligence.
    - Heidi B.
  • I am not sure where to start, but my latest find, broke the last straw, as well as my patience. My garage is a new construction. Shift Painting painted interior sheetrock, and exterior stucco, eaves and soffits in April 2017. Just yesterday I was washing my french doors, including the sheetrock wall frames, and as I wiped, the joint compound was coming off right down to the raw sheetrock. The entire section around these doors was never even painted. The interior was painted white, apparently the same colors as the joint compound, and these areas, and presumably other areas were ignored. In April, on day one, the painters didn't know what paint colors that I selected. They had to ask us over the phone on the job site, even though I emailed that info to their office as requested prior. They sent a representative ahead of time who also did not have specific details on what colors goes where. She was young, nervous, and had that blank stare when I talked to her about eaves and soffits. She didn't take notes. That should have been my first red flag. In my contract it stated that all areas would be covered and masked. The representative indicated this as well. My husband called me about an hour into the painting to tell me that my new copper colored louvers were painted over, and with the exception of a minimal canvas drop cloth nothing else was covered up. Rolled on paint is still apparent on the top edge of my french doors. They claimed to have painted 3 coats on the interior, as well as the exterior. There was blotching and inconsistency on the interior, as they blamed the sheetrock application. The painting surface was gritty, rough, and almost seems like it was applied too dry. It was painted in April, where temperatures were in the 90's. In May we thoroughly scrubbed the concrete floor. We used steel wire brushes. We found several paint spots, and it wasn't until the final stages, in the back of the garage, that we discovered a series of fine to pea sized splatters where they stored and stationed the paint cans and tools. They did return to remove those spots, but there is still spotting that I see. There was also spatter left on the 2 landing steps as you stepped out of the building. All of this could have been avoided with proper masking and covering. On more than one occasion they blamed the floor spots on joint compound. The floor had some of this, along with desert dust. My claim to them was that it didn't matter what was on the floor, as long as you cover it up before painting. Would you not cover a carpet, hardwood floors, or furniture before painting? Joint compound easily wipes up, while the paint spatters remain. Upon initial inspection the exterior painting looked ok, but when hanging a new light, I discovered that their sprayers must have been aimed shooting upwards, so as you looked down the wall, in several spots the top side of the textured pebbled surfaces is white. You can still see the white primer (lets hope they primed it). A multi directional method should have been used to properly coat. And the attic crawl space access is PAINTED shut. If I ever want to get in there, I will have to cut it open with a blade. When the painters returned to remove the spatters, I requested via email, and over the phone, to speak to the owner. No one ever contacted me, or followed up with me. During this whole process communications was extremely poor. I had several people in this organization call or email me, and it was always a new person, who didn't have prior knowledge of former conversations, and it was as if I was being passed around the office. A rep from Benjamin Moore also came unannounced, and just showed up, to determine if the paint was defective. This company constantly went back to blaming the sheetrock finishing for their lack of expertise. I am convinced the its not the paint but the method used to paint, and all of these combined issues resulted in an awful and unprofessional experience. Its August, and this latest find (wiping off the joint compound) was indeed the last straw.
    - Sylvia F.
  • The 8 hrs for $249.00 was good. I had 2 guys for 4 hours. They didn't finish the job which was ok, it was a big job. When they were done with the original $249.00 purchase, I asked what the cost would be to finish everything and he said another $250. The crew came back the next week to finish the painting. In the end I was charged $650. not $250. I was very disappointed. I realize it was a big job but I wouldn't have had them come back if I knew it was going to be that much.
    - Katherine R.
  • They did a really good job. They were just a little expensive. They were very creative. They painted the media wall and I think they used 4 different colors. They were rather expensive but they did a wonderful job and they were very creative. 

    I paid for their creativity. They were there when they said they were going to be there. They knew what colors to use, they were professional. They explained things clearly, because I don't visualize. I was very satisfied.
    - Frances J.
  • First handyman completed most of the items on my list. The faucet needed follow-up and Michele offered to send a different handyman at no cost. He cleverly figured out the issue and fixed it. I appreciated Michele's willingness to work with me to resolve it.
    - alex n.
  • The job started quickly and completed quickly. The choices of finish were excellent. It looks lovely. The one difficulty was that we have a Paddock Pool with the PCC2000 cleaning system. Some of the pop ups and down jets were not oriented correctly when they were reinstalled and one connector for a fixed pop up was not rotated correctly so the pop up points about 25 degrees off of where it should point. We've yet to see if that impacts cleaning as we're covering the pool now. We concluded we should have reviewed with Immediate Pool exactly how those were to be done before the work was done so that things concluded a bit better, hence the B rating on quality. All the workers we interacted with seemed easy to deal with, though sometimes we had some problems communicating exactly what we meant, because of technical language involved or my love for too many details, hence the B rating on professionalism. We didn't get competitive quotes (some vendors said they didn't work where we live) so cannot tell about price other than we felt it was reasonable, hence the B rating on price.
    - Ronald C.
  • The guys did a terrific job. The foreman, Weston Williams was responsive, kept me informed of the progress and most of all was very particular about the job that was done. He even redid an area of the ceiling that he was not happy with that he noticed as they were leaving. He treated his workers with respect and was a gentle teacher.
    - Judy D.
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Home Interior Contractors in Cave Creek

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