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Moving reviews in Canelo

  • A
    Campstone Transfer Inc.
    Jerome and Taylor, the 2 movers, arrived promptly and were always
    courteous and careful. The job involved, among other things, moving: a
    treadmill from the 3rd floor to the first, a large and heavy metal file
    cabinet through a small door into a tight attic space, a heavy and large
    sofabed from the 3rd floor to the 2nd and another one from the 2nd to
    the 1st floor, and moving out and transporting a number of large and
    valuable antiques from our home to an antique mall in Tucson. I was
    very pleased with the final outcome and plan to call Campstone when we
    have sold our home and are ready to move on with our lives.
    - Rachel H.
  • F
    Horizon Moving & Logistics
    When the goods were returned to us in May 2012, the crew seemed only interested in unloading and leaving. They could have cared less about reassembling things, checking the condition of them, placing where they should go in the home or in anyway being focused on customer satisfaction. At that time, my wife identified many missing items as well as pointing out the multitude of damage to furniture, some of which was quite severe. When the crew wanted to leave, there were 31 boxes unaccounted for which they expected us to sign for as having been delivered! The main office was called and the problems discussed.
    Some days later as we got organized, we identified more and more missing items. Horizon was notified and asked to search their warehouse for the items, or what might have been a whole crate. They reported that nothing could be found and our only recourse was to file a claim with their insurance company. (Please keep in mind that many items are family heirlooms, original artwork and items we have accumulated in 40+ years of marriage and travels.) They offered no other assistance. We were on our own. They refused to refund the moving charge or consider a reduction in the storage fees we paid. When we identified what we thought were all the missing and damaged items, we filed a claim last fall. This claim was finally settled for about 50 cents on the dollar this February. It specifically excluded reimbursement for moving and storage.
    On March 12, 2013, I met with Bruce Dusenberry and two of his people to try and effect a settlement of the moving and storage charges. Bear in mind, in the lobby of Horizon, there is a very powerful statement regarding their focus on customer satisfaction so I was encouraged. Their offer during the meeting was for $500 to settle about $23,000 in storage and moving expenses. That was rejected. Obviously, they have not read their policy statement.
    I would never, ever recommend this company. There are many other options in Tucson.
    - Charlie K.
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Moving Companies in Canelo

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