Find Top Dermatologists in Camp Verde, AZ

Recent Dermatology Reviews in Camp Verde

• A

  Angela Wyatt Dermatology

  I made an appointment and expected the usual office delay. No waiting. Was early. Dr. Wyatt had her excellent staff do the pre exam questions. She was very professional and friendly and did her exam and treatment on the same visit. Called me with the results very quickly and discussed the treatment to remedy the problem.
  - John A.
• A

  Northern Arizona Dermatology

  Northern Arizona Dermatology are great. I am able to get in there if I need an appointment in a reasonable amount of time. I used to go to someone else and you had to make your appointments a year ahead. That doesn't really work for dermatology.
  - Carol H.
• A

  Dermatology Associates

  Called and made an appointment.  Called on way to appointment to say the GPS did not have the address programed.  Arrived a few minutes late.  was told by the staff, I could see the doctor but could have ONLY ONE ISSUE.  Doctor was very nice.  Had to make another appointment to resolve other issues.  Pleased with doctor, not charmed by the staff with whom I spoke. Would highly recommend the Doctor.
  - Mary Lou T.
• C

  Northern Arizona Dermatolgy Ctr

  Difficult to evaluate. I was offended by a billing manager or clerk who loudly suggested I didn't pay my deductabile and ignored letters to my home despite my calling the billing office. This humiliating lecture was in front of all who sat in the waiting room. I was there for removal of sun damage to my face. I underwent a treatment that lasted an hour and was not successful. I could deal with that except no one the medical staff knew who administered the treatment. That included the doctor. It all seemed quite strange. By the way, I have excellent insurance. Freezing the sunspots works but and is needed again. I do not want to be humiliated again nor questioned about what staff member administered treatment. Records kept?
  - Christopher C.
• D

  Arizona Dermatology Group - Prescott

  I hate having to write this review because I think everyone at Arizona Dermatology Group means well and is really trying to do their job right. But the staff, though all very nice, needs more training in their scheduling skills. What I was told was going to be one appointment to get a sunspot removed, turned into two appointments, and then almost a third until I decided to no longer be a patient before anything was even done. No "third time's a charm" for this guy. Two wasted trips to Prescott Valley and Prescott not to mention the fuel expenditure, the energy, and the time off work. Over 6 hours of my time taken up - driving there, being there, as well as on the phone. I called Arizona Dermatology Group (ADG) to make an appointment with Dr. Ray Johnson at their Prescott Valley clinic to get a sunspot (aka age/liver spot) removed. It had recently been diagnosed by another dermatology practice via a shave biopsy as having some "suspicious looking" cells. It was suggested that I have it removed (excised). My records were sent to ADG.   On my initial call to ADG I spoke to a very nice staff member (I believe it was Mary) more than once and asked if this minor excision could be performed during my initial visit since it had already been diagnosed, you'll have my records and test results, and I was driving in from over an hour away and I didn't want to be driving there more than once. I was told that it could. That was great news to hear since going there would be a bit of a hardship in that my health is not 100%, I'm self employed, and would be taking a day off work for this. On a subsequent call to confirm that ADG had in fact received all my records from the other dermatology practice (one final lab test result), it seemed they hadn't. So the records person at ADG (maybe it was Mariah?), offered to step in and contact the other clinic to make sure they did get everything before my appointment day. Very nice and what a relief! On my appointment day, there was little to no wait time to see Dr Johnson. So far so good. During what I thought was my excision appointment, he came in, took a look, and said they didn't do that on initial visits and it would need to be scheduled for one of their regular surgery days. Staff mistake #1! Needless to say, I was surprised and disappointed. I conveyed to Dr. Johnson what I'd been told by his staff member and he said he would speak to his office manager about the miscommunication. He was kind enough to work me in sooner rather than at a later date to have the excision done. However, when  I got home I realized the appointment conflicted with another previously made appointment so I called and rescheduled for 10/23/15 in Prescott instead, even further away. Ugh! As usual, the day before my appointment, I was called to remind me of my appointment the following day. The next day on 10/23/15 I drove 1.5 hours to Prescott. As I was quite literally pulling into the parking lot, Nina, another very nice staff member from ADG called on my cell phone to say they were very sorry, but they made a scheduling mistake and wanted to reschedule me. I was in the schedule, but they weren't doing my type of surgery that day. Rather, they were only doing a series of Mohs removal appointments, where they schedule each patient to be there for 4 hours due to the type of procedure it is (cut, wait, examine in their lab, cut more if necessary, wait, examine in their lab, etc. until specimen clear and all cancer removed, suture).  I asked if I was still in the schedule for my 10:15 AM appointment. She said I was and they could work me in, but instead of what I understood was a 30 minute appointment, I was told I could be there for hours, which I was not willing to do. After a lot of questions on how a short appointment can turn into several hours, I surmised that they have a routine they follow on Mohs surgery days from which they did not want to deviate. I can more or less understand that since Mohs is way more important that a sunspot excision and it seems they really wanted to follow that routine. Okay, but I was still baffled as to why I could not have been worked in for my short 30 minute appointment, especially since I was already in the schedule. It's not like I was interrupting a series of brain surgeries. But in the end, I declined to wait for who knows how many hours.   Needless to say, I was shocked and totally speechless and I told her so. Staff mistake #2! Nina was as nice as could be and apologized profusely and took full responsibility for their mistake. Nevertheless, I was going to need to make one more (3rd) appointment. I declined at that time and said I was going to have to go home and think about what just happened. She said she understood and was going to meet with Dr. Johnson and all involved at ADG and asked if she could call me back to see what I wanted to do. I said that would be fine. Nina called me back as promised and indicated that they all had their meeting, discussed what happened, were very sorry once again, and wanted to do whatever was necessary to accommodate me and would I like to make another appointment. I declined and said I just didn't have it in me to drive there one more time. She said she understood, apologized again, said they would like to have me as a patient in the future, and let them know if I wanted them to forward my records to another clinic. It seems that the staff at Dr. Johnson's Arizona Dermatology Group needs more training. I will say that down to a person, everyone was courteous and very nice. Dr. Johnson was considerate, courteous and nice enough, though could have been a bit more personable. Maybe he was rushed that day. But it was not a problem at all. To their credit, they understood their mistakes and did try to make it right. But I felt if I go back one more time and there was another screw-up, well, you know the saying, "fool me once, shame on you; fool me twice, shame on me." I really wanted to work with this clinic, but they lost me as a patient before we even got started. 
  - Stephen P.