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Towing reviews in Camp Verde

  • F
    Allstate called Alpha towing again and verified my coverage to them.  Allstate has a contract with Alpha Towing.  The driver once again called me and said they now had verified 11 miles, but it was 16 miles, so I needed to give them my payment information for $25.  I said this must be incorrect, since I had called them again, and they said I was indeed completely covered.  He said I would have to take it up with his dispatch.  So I called his office.  The lady who answered the phone was incredibly rude.  She informed me that if I didn't give her driver my payment information in 10 minutes, my truck would be put into impound and I would have to pay $35/day that it was there.  I said I would make sure to have it to her driver in 10 minutes if I couldn't get Allstate to cover the other 5 miles for $25.  She flipped out and said no, forget it, she was informing her driver to impound my truck and I would just have to deal with it in person on Monday morning, and she hung up on me.  I tried calling the driver back twice and he didn't answer my call.  I have now been informed by Allstate that I will probably have to get local police involved. Local police advised it was a civil matter and couldn't help. On Monday I contacted my Allstate insurance agent, and magically my truck showed up at the shop without additional charges. 
    - PHIL S.
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Towing Services in Camp Verde

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