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Moving reviews in Avondale

  • C
    Soft Touch Movers LLC
    The movers were excellent. Management and I had a communication issue. The new place we moved into has a loading dock. When I explained the issue to management I was told it wouldn't be an issue. She told me that their company has moved in a lot of people into the apartment complex. As time went by one of the workers said they would have to take more time to move us in. Which is something that Lisa and I had not agreed upon. Lisa the person in the management office told me I was aware of this when I called her. She told me she had the call recorded and that I had agreed to this. I told her my recollection of the conversation is different than what she was saying. I told her I would like a copy of that recording. She has not gotten back to me since then. I would hire them again only if I had the final information in writing. This was not handled well.
    - Tracie B.
  • A
    Dignity Moving, LLC
    They were fabulous! Arrived EXACTLY on time and were ready to work! Amazingly organized and efficient! Very carefully unwrapped and put together all of the furniture placing great care to not damage any of the walls and flooring. Finished well under the time allotted. Very rare to find this type of ethics and hard work in the industry today. A little more expensive than the competition but MORE than worth the price difference!
    - Dr Vincent C Y.
  • B
    Aaction Movers
    I was a bit disappointed with the moveing from the home to the shuttle truck. It was not that they were careless with our belongings, but I stepped in to help because only on person was doing most of the lifting and packing, and a couple items were broke, (lamp, and glass top). However, the driver of the semi, (Frank), and the two movers that helped at our new home were outstanding. They were extremely professional and enjoyable to work with. Overall I would use AAction movers and United Vanlines again, due to the crew at the end of the move. They get an A+.
    - Jerry B.
  • C
    C2 Moving
    A warning for potential clients: Our actual move went pretty good other than one gentleman who kept wondering around our house even after being told several times to stay out of certain areas. After our move, I discovered my jewelry missing. Keep in mind, this jewelry was packed and secured in my dresser. This dresser was completely covered in a blanket and shrink-wrapped from top to bottom. So, the only way to get in was to break into it. I know, bad idea to leave the jewelry in the dresser. But I figured it was wrapped up tightly and the moving company advertises professionalism with statements such as treating your items as their own. As soon as it was discovered, it was reported to the Maricopa County Sheriff's Department. I followed it up with a call to C2 Moving. I was transferred to Charles. I told Charles that I wanted to file a claim for my missing items, but he kept telling me how his guys wouldn't do such a thing. He also stated valuables should be removed beforehand making me feel even more sad and upset about my loss. Anyway, he asked if he could call his guys right away and get back with me after he talked with them. I said, "Yes". However, I never heard from Charles again. In fact, I have made numerous calls since December 5 only to be told he is in a meeting or that he is out of the office. I'm still waiting for that call. After about three weeks of no communication, my husband called Charles to speak with him. Eventually, my husband did get to speak with Charles after numerous attempted phone calls and he was given the same song and dance about how it was our fault. Ok, I accept some responsibility. He finally told my husband to get our police report to him and he would talk with his insurance company. He also told my husband he would call him back the next day. Guess what? My husband had to call him once again. Eventually, we got a email response from one of the women in his office. The following is the response word for word. You stated that you were sending the police report for our review. This is not the complete report, its just the first page with no items or statement. Our contract states we are not responsible for items that we did not pack and that we strongly suggest that the customer removes and transports all cash, jewelry, coins, firearms, etc. themselves. You stated that you wrapped the items you are claiming on of the subcontractors told and stored them in a drawer of the dresser that you padded and placed shrink wrap on for transport. We wouldn't have done anything with the contents except place the dresser in the room of your choosing and then remove the shrink wrap and padding from the outside of the dresser for disposal. The police were not contacted for 7 days after your move and no one from the police department have made any contact with our office to go over the details. I will await the copy of the complete police report from Jennifer to do more research as she is the said "victim" in this case and all the paperwork regarding this job is in her name. Thank you. OK. First of all. I was only given the first page of the report. Two. Do you sense any kind of care or concern in this letter for my missing items. Three. The movers have been the only people around the dresser unattended besides me and my husband to date. Four. You can't tell me that your subcontractors wouldn't take the items. Five. The police weren't contacted for seven days because I work for a living. Between unpacking and working at a hospital 12-hour days and running a food bank, the jewelry wasn't even looked for or noticed right away. Six. I'm not in control of how police departments run their investigations. Seven. Notice the tone of the word victim as if we were lying. Hmm. I then sent in the full report by email and directed it to Charles. Instead of possibly trying to show care and concern, I was contacted again by one of the women in his office. Not Charles. I was told again that it was my own fault and told the facts of their contract. So, my husband calls Charles and Charles proceeds to yell at him and pretty much called him a liar about the jewelry being stolen. Charles refuses to file a claim with his insurance or at the very least, reimburse us for our move. I realize that I have no pictures or video proving that the movers stole my jewelry. But, they were the only people around my dresser. Before the move, jewelry. After the move, no jewelry. I don't know, but it seems fishy. My items are gone. My grandmother's engagement ring. My mother's ring. My engraved jewelry box from my children. Ask yourself. Do you believe that C2 Moving is a company in whom you would feel completely comfortable entrusting with your items? The risk is yours....do you really want to gamble?
    - Jennifer G.
  • A
    Soft Touch Movers LLC
    The team of Mike/Matt/Dustin were awesome. They worked hard and fast to get our belongings packed into the truck and over to our new house. Luckily we were only moving 10 minutes away so the entire move only took them 3 hours (we had boxed a lot and had them move the big stuff). The crew was late after being held up at the job before ours but they communicated the issue and promised to get us moved that night. So our move started at 7 pm and ended at 10 pm.  They did a great job and we would use them again.
    - Tim T.
  • A
    Soft Touch Movers LLC
    Everything went great. We were impressed with the care they took moving our items. They had everything loaded and delivered and unloaded in less than 3 hours. Since it took less than 3 hours they offered to help us unpack. We declined their offer..told then they had worked hard enough.

    They are the best and we will use them again.

    - Terry P.
  • B
    C2 Moving
    The moving crew was great. Very professional and hard working. They were committed to getting everything where it needed to go. They only concern is not knowing the cost of service until after service is done and the 5% fee that they attached to any service paid for by credit/debit card. Not many options when they give you a $1,000 bill at 5:30 pm and bank is closed. As I do online banking, I don't carry checks.
    Otherwise, great crew.
    - Teodoro R.
  • A
    C2 Moving
    I was extremely impressed with the service provided by C2 moving. The gentlemen were punctual, hard-working and took great care when wrapping and moving my belongings. I would definitely use this company again!
    - Cheryl R.
  • A
    C2 Moving
    Could not be happier with the crew's professional demeanor, respect and quality care rendered all furniture during the moving process. I am always happy when companies hire veterans because they are detailed oriented and mission driven. My wife and I couldn't be happier with C2 moving and without hesitation, would use them again. They are highly recommended if your looking for a moving company that treats your furniture like their own.
    - Richard C.
  • A
    Always Professional in Moving
    When I called for an estimate they were very detailed.  I received a call to confirm all of the details the Friday before my Monday move date.  I also received a call the morning of the move advising me they were on their way and what time they would arrive.  They arrived right on time.  Jeff introduced himself and his crew:  Dustin, Dan and Richard.  Jeff went over the paperwork with me while the crew starting working.  They handled everything with care.  The unloading went just as smooth.  They always asked where I wanted the items placed.   On my previous move, the company I hire was awful.  It was a nightmare.  I was almost afraid to hire another moving company.  Always Professional In Moving restored my faith in moving companies.  They were great and I would definitely hire them again.
    - Mary F.
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Moving Companies in Avondale

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