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Countertop Installation reviews in Avondale

  • A
    Mirage Marble & Granite LLC
    This review has been a long time coming! With all the work we've been doing on our home remodel, I had not had a chance to properly review until now. We decided to do much of our home remodel ourselves, but when it came to some of the bigger items like floors and countertops, we knew it was best left to the professionals. I cannot say enough about BJ and his team! They were so easy and great to work with. Honest, transparent, punctual, responsive, professional. They did a beautiful job on our kitchen countertops! We absolutely love how everything turned out. I would highly recommend them and will definitely be using them again in the future! Thank you BJ!
    - Erika L.
  • B
    Albrecht & Son LLC

    Albrecht & Sons were prompt in providing a detailed bid.  However, their bid was not the lowest.  The lower bid, which I accepted, included a higher allowance for granite counter tops than was included in Albrecht & Sons bid.  Their allowance for floor tiles was comparable.  Overall their bid, including the variance in granite allowance, was approximately 18% higher than the bid I accepted.


    - Barbara S.
  • A
    Mirage Marble & Granite LLC
    The owner B.J. knows his business and is always available ! He gave the estimate and info. on a couple places to pick out the slabs of granite. This part, I thought might be a little intimidating but the ware houses were fine. Probably should not bring children to the granite warehouse however. I took a cabinet door with me as I wanted to compliment those, and found the perfect slabs. We selected the thicker granite as the kitchen island has a large breakfast bar extending out.( Check with B.J. if you need new sinks as he has nice ones.) The installers were here most of the day and do a great job . I got a little nervous when the plumber was late to hook everything back-up. It was Friday afternoon and the water was turned off. I called B.J. and when he returned the call a few minutes later the plumber was here. Everyone is very impressed with my countertops and Mirage.
    - Dixie s.
  • A
    Mirage Marble & Granite LLC
    I would highly recommend Mirage Marble & Granite! We had them install granite countertops in our kitchen, guest bathroom and the master bathroom. BJ was great to work with on this project. He had our best interest in mind and offered great suggestions to maximize our order. The installation crew was timely, efficient and meticulous and the plumber that BJ recommended was equally great. When working with the various granite distributors, it was apparent that Mirage Marble & Granite has a great reputation with the various vendors, which is helpful when working through this process. We will definitely use BJ and Mirage Marble & Granite on any future projects!
    - Teodoro R.
  • F
    THT Vinyl Concepts LLC
    I will give them that the owner is a great salesman. However he does not know how to schedule and communicate with the clients. In fact there was no communication, they do not return calls, and when I finally had the owner show up to show him what still needed to be completed, they scheduled to finish up his "finishing touches", it still didnt get completed. They said the job would be done in one week, over my spring break, it has been over 6 weeks and still isnt done. I found out that they advertise they are licensed and bonded and insured only to find out the license was revoked, for some of the reasons I also have issues with. The work they did, has not been up  to the quality it should be. I had baseboards replaced, and they have caulking all over them, that they too need to be replaced. The flooring is not even, and some of it doesnt have adhesive under them. So there are a lot of issues about the flooring. The product itself is wonderful I just wish the installation matched it.
    - Lona H.
  • F
    THT Vinyl Concepts LLC
    I have had promises of the job that they didn't perform. Time frame passed without work being completed. Repairs they did, look like a 2 year old did them. No communication through the job, poor workmanship, problems throughout and they just don't seem to care. Run, do not hire these people. They advertices they are licensed, bonded and insured but in reality, their license was revoked.
    - Lona H.
  • A
    Budget Bathrooms Inc
    They were very quick to respond when I called them. It was beautiful! They replaced the tub and toilet as well as installed a new tile floor and a new counter. The person that did the work was so pleasant! I would ask him questions and he would take the time to answer all my questions. They were really fast to get the work started and they completed the work in 5 days.
    - Cora L.
  • B
    Diamond Granite & Remodeling
    We have a 9' x 4' island in our kitchen and therefore had to purchase slabs of granite to avoid having a seam down the middle of the island.  This increased the cost from Diamond Granite's prefabricated granite cost which is advertised at $30 a square foot.  Overall, the job ended up being about $1,000 more than we were quoted in the sales office, due to our lack of knowledge on measuring the lip of the counter as well as the actual counter-top and the addition of the windowsill and the plumbing. The salesman was very friendly and my husband says we were promised that that extra $375 we paid to have the plumbing for the garbage disposal, dishwasher, new faucet (we supplied) and the reverse osmosis system would include changing out the hoses on the RO system.  It did not.  The $375 was for less than 2 hours of plumbing labor, which is work my husband could have done had he known.  The installers were fantastic.  I can't say enough good things about the installers, but due to the office not properly planning their jobs they were over 2 hours late for our appointment.  We were scheduled for them to arrive at our home somewhere between noon & 4:00 pm.  We received a call around 3:30 pm telling us the installers would be about an hour to 90 minutes late.  They arrived at 6:45 pm and were at our home until 9:30 pm on a week night.  As I said, the installers were great and I don't fault them for this but it was irritating.  They brought with them a polished piece of the granite used for our job, to be given to us as a cutting board. Unfortunately, the polishing had not been completed and we were told the board would be taken back to the office, properly polished and brought back to us. A few days after the install, we noticed some chips in the granite and one place where a repair had been done but was not done to my satisfaction.  I called and repairs were scheduled immediately and I was promised the cutting board would be brought at that time.  The repairs were done to my satisfaction, but it would have been nice to know in advance that chipping and repairs were even a possibility.  I was under the impression that granite was practically indestructible so I was unprepared for the chipping. Oh, and that cutting board?  "Oops.  Sorry.  It was lost, but we'll happily replace it with 3 cutting boards of a different granite.  You can use them for Christmas gifts."  That was two weeks ago, and I'm still waiting.  Basically, the job done was good but if you're promised any extras, just disregard them because they won't happen.
    - Sandra R.
  • A
    Bulldog Design-Build LLC
    Ernie came in and did 90% of the work. During the initial design phase he was prompt and spelled out exactly what he could do and not do. The cost was exactly what he said it would be. He never tried to up charge or do anything I did not want done. I am very happy with the work he completed and my new wall.
    - Michael G.
  • F
    LONGHORN SOLIDS
    Arrived to install on time, but there were defects in the product. They set up a time to come for follow up, but no one ever called or showed up. The salesman who came initially did not give us honest answers about the mess that would be made. Nice enough people, but to date there has been no follow up.
    - JEAN & BRIAN G.
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Countertop Kitchen Installers in Avondale

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