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Auto Repair reviews in Anthem

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  • They are very good. They give me a print out, they tell me what they've done, and then they send me an email. They follow up a lot. And sometimes they also call. The workers are very good, they answer the phone, they send out the reminder. They are good.
    - KAY K.
  • Very good. They identified other issues (it's a high mile vehicle) but we're clear on what needed to be done today and what could wait or could be done by me. They worked up estimates on the other repairs and finished the work on time and as quoted.
    - Dean P.
  • They're always good. They're professional. They get you in and out pretty quick. They always do a good job. They are expensive. They are professional. They make an appointment and I show up. You have to wait. You have to leave the car and come back. I come back later that day and it's always ready. They check everything. They are thorough.
    - Karen C.
  • Not only am I pleased with the fact that it was an honest company offering a successful a low-dollar fix, I was impressed by the way they treated people.  Not having anywhere to go for an hour, I watched them relate to customers and vendors who came into the shop.  Everyone was treated politely and kindly.  I've done 25 years of customer service and that was impressive.  Who knew a car repair shop could figure out customer service?


    So, I would absolutely recommend Curt's and will look nowhere else the next time I need





    - Steven L.
  • Tobias Automotive Specialists were awesome, I could tell that just in the way that they treated me. With the air-conditioning they didn't know what the problem was, they didn't try, I didn't feel like they were tryping to screw me over. They thought there was some mechanical problem with it and all that needs to be little charged. They could have told me that we are are going to replace the system and it could cost this much, but they didn't do that. So it's a lot less money paid than I thought I was going to pay, so they were honest. The pricing was neither cheap nor super expensive. Because I also took my car there for oil change and know it uses synthetic oil, they did some research, checked the warranty and found that I use the synthetic blend and that saved me $40.
    - Melinda S.
  • I have a problem with Brake Masters in Anthem, AZ. If I
    could give them a 0--- I would. Do NOT take your vehicle there! Be forewarned!
    Attached is a timeline of the repairs made by Brake Masters
    to my truck, as well as what I have paid them.
    In a nutshell, the truck was brought in to correct an overheating
    problem, prior to which there were no problems with oil pressure or the oil
    pressure indicator. Brake Masters
    ultimately and quot;fixedand quot; the overheating problem by replacing the intake
    manifold gasket. Within days, the oil
    pressure intermittently dropped to zero.
    Brake Masters finally pulled the oil pan, found metal shavings and
    damaged bearings, and advised the engine needed replacing. The Dodge dealership and Spooners Automotive
    both agreed, and Jeff Spooner has advised that the metal shavings were
    introduced into the engine during a botched intake manifold gasket replacement.
    1. I brought my truck in because it was overheating yet the oil was not checked-In fact the manager said they do not check oil if the service sticker is not theirs.
    2. Later the oil was checked and the Brake Master mechanic said the that the oil sticker indicated that the truck was not due for an oil change. But in fact they DID change the oil and filter. They did not retain theoil sticker as proof that I did not run oil low.
    3. The truck was released as completely repaired and road worthy 4 times over an 11 day period.
    4. I was told by their manager of Brake Master it would be ok to continue to drive my truck
    even after the oil pressure light had dropped to 0 and the check engine light came on--
    5. And again AFTER metal shavings were found in the oil pan.
    6. Brake Masters shop manager told me that when replacing
    the gasket on the intake manifold they couldn't possibly have dropped abrasive
    material into the engine because there was nothing to clean off the block and
    further that the gasket on her engine was not made of composite material but
    rather of plastic and it is merely plucked out with no chance of falling into
    the engine---Spooner's mechanic removed the intake manifold cover and found a
    composite gasket---the plastic gasket is found in the 4.7 liter engine not the
    5.9 liter engine in my truck.
    With the following sequence of events it seems
    incomprehensible to me that Brake Masters feel they can walk away from this
    situation unscathed----
    Too much documented screw-ups on their part!
    Jeff Spooner from Spooners Auto said he would lend proof
    that Brake Master did not repair my vehicle correctly and in fact exasperated
    the entire process. Spooners is a recommended place to take your vehicle. 16637
    N 21st street 602-485-7744 ----Spooners has replaced my engine as I wanted to
    have a working truck not something again f*....ed up by Brakemasters! quote
    from Technician Jeff at Spooners in my paperwork after he replaced my engine,
    and quot;previous repair facility that replaced my intake gaskets used abrasive
    material to clean block surface, abrasive material debris found in engine oil
    pump, in turn this destroyed the engine.and quot;
    Now why would Chaz at Brakemasters say that they would pay
    for the labor to install an engine UNLESS they knew they were at fault!!
    Previously I took my truck to BrakeMasters to repair my air
    conditioner not working. Paid 1,000 ....still not fixed and took it back
    .....still not fixed and took it back where they said oh it must be this .....a
    shotgun approach to fixing things and it cost me another 2,000 towards repair
    of air conditioner. SHOTGUN APPROACH! So I took it in for overheating later and
    they ruined my engine! They got metal shavings in my engine from using abrasive
    material to clean block surface and then when they said I had metal shavings in
    my oil pan told me that it would be ok to drive it to the dealership for a
    second opinion!!
    Whatever you do.... Do NOT go here! Be forewarned!
    Here is Brake Masters Manager's response:
    and quot;From:
    and lt;chaz.pearce@brakemasters.comand gt;
    Date: Wed, Jan 22,
    2014 at 11:27 AM
    Subject: RE:Robin Truck
    Robin,
    I spoke with Ed and
    in the spirit of good customer service Brake Masters will provide the labor to
    install an engine purchased by you at Brake Masters cost. The used engine was
    approx 1100. and the engine from the dealer with the 100k mile warranty is
    2689. Plus tax. Brake Masters assumes no liability and will not be responsible
    for any indiscretionary expenses.
    Let me know how you
    would like to proceed, the engine from the dealer would be the recommended
    route as 100k-125k miles seems to be the life expectancy of this particular
    engine, hence Dodges 100k mile warranty. If you have any questions or concerns
    feel free to contact me at your convenience.
    Sincerely,
    Chaz Pearce
    Area Manager,
    Phoenix West
    chaz.pearce@brakemasters.comand quot;
    - Robin S.
  • I'm from the Midwest, and I love the fact that this place feels like a mechanic I'd find back there. Joel's a super nice guy and freely answers all of my questions to my satisfaction. I'd definitely recommend.
    - Chris P.
  • They were completely professional! They didn't try to to pressure me. They didn't try to keep me at the dealership. They let me browse by myself, gave me a card and let me know to come find them or ask if I needed anything. They didn't try to sale me anything. I had the Corvette in mind the entire time, but kept looking at other small cars. I worked my way around the car lot, looking at all the cars, but not really stopping for too long at any of them. I asked a few questions about some of the other cars, but intentionally walked past the Corvettes. They didn't try to push it on me. They didn't try to talk me into a test drive, everything went at my pace and the deal worked itself out within about 3-4 hours. They lowered the price considerably lower than I would've tried to negotiate it for. This was the best car-buying experience ever! I couldn't be happier! I have now purchased 2 cars through them and will continue to go to them as long as their values remain the same!
    - anthoney A.
  • They were able to find the exact rims I had on my car for a fraction of the price. They completely restored my car after I was run off the road. My rims were bent, headlights torn-up, under-carriage was mangled and chipped and scratched paint. They were able to completely restore the car to a better condition than I originally got it in!
    - anthoney A.
  • Provider price-matched the tires for Pep-Boys, then scheduled for me to come in and get the front 2 tires changed. I got there and the manager who quoted me 45 min earlier wasn't there as promised when I arrived. After waiting 45 minutes, he finally arrived. He asked for the keys and half an hour later, he returned the keys and told me the price wasn't 135, but instead it would be over $400! He explained that I would now have to replace all 4 tires to get the deal because it wouldn't be safe to change only 2. The other 2 tires were only 1 month old, as I had changed them the month prior at Discount Tire Co. He then explained that there was nothing more I could do because they had already changed all the tires and it would be a liability to put my original tires back on and they would be liable for any damages, which wasn't a risk he was willing to take. Then, he went to help another customer while I decided what my next move was. While he was with another customer, I went outside and asked another employee what could be done at this point. He let me know that he was headed up the road to pick up the other 2 tires and that only the front 2 had been changed. I was being forced an up-sale of 2 tires! This was the most absurd experience ever and the worst fail at attempting to squeeze money out of me. I will never go back to these guys again, they are con artists!
    - anthoney A.
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Auto Repair Shops in Anthem

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