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Car Detailing reviews in Springdale

  • A
    Keith did a great job in miserably cold weather.  Due to my schedule not all the work was completed before I had to leave.  Therefore he willingly came back a 2nd time to finish the rest plus cleaned off the lovely cat footprints from the hood for me. My car looked practically new again!  I definitely recommend him and will be using his services again myself.
    - Phyllis L.
  • F
    I arranged to have my wife?s truck picked up early in the morning for a full detail with instructions to have it ready and delivered back to her by 4:00 when she got off work. I spoke to the owner, Les, a week in advance and confirmed everything with them 4 times after that. I was doing this for her birthday and wanted it to be done right and  go smoothly.  
    Their executive level detail I bought was to include the inside, outside and engine: clean all carpets, headliners, seats (cloth or leather) , floor mats, tires, wheels and engine compartment with hand wash, wax and buff of the outside, free pickup and delivery.  I was told the standard price was $190 but since my wife is employed at a nearby business, he?d give me a discount at $159.   Come to find out, that?s the basic price per their website, so no real  discount was given. Regardless of that discrepancy, however, what I paid for was NOT what I got.    
    When my wife was ready to leave work, her truck had not been delivered.  I called Les who asked how much time he had left.  I replied none, she got off work 20 minutes ago. He said to give him 15 minutes to get there.  He showed up and there was no one to take him back to his shop, she had to drive him back!    The way there, he talked about how clean the engine was now and how much work they?d done vacuuming, getting the dog hair out of the carpet.  While that might be well and good, the rest of the vehicle had either not been touched or was done wrong.   The majority of the engine compartment was completely filthy.  The exterior windows had been done but poorly and there was newspaper firmly stuck in the windshield wiper mechanism where they?d used it to wipe down the glass and got it caught.  The interior windows had not been done at all; the windshield still had a ring from the suction cup of her GPS unit.  All the interior surfaces  were still dirty and hadn?t been touched at all.   
    Outside, the truck had not been thoroughly washed. No wax had been applied nor could any be applied due to the amount of dirt still left on it.  Les did not clean the wheels and tried to tell her some sort of ?acid bath? would be needed to get them clean. They?ve always come clean before with regular, plain old wheel cleaner.    
    I called Les again to address the half-baked job that was done.  He said two guys had called in so he was short-handed and promised to pick up the truck the following business day and make it right.  He did somehow make time that day to cash our payment check, but didn?t have time to get the job done right.  He should have rescheduled rather than done work this shoddy.  
    To compound matters, truck wasn?t picked up the next day as promised. When I called, I was told that Les wasn?t in and no one knew anything about it. They rescheduled for the following day. When I spoke to Les about getting this finished,  I was very clear about what had and had not been done and what was expected.  He agreed to do the job as specified.   When the truck was picked up the following day, they brought it back after just a couple of hours, stating Les had told them to do ONLY the outside. They did not finish the engine compartment,  did not do the interior at all, there is streaky dirt on the bumper, the wheels have not been touched and are still filthy and wax residue in the door seams; the truck appears to have not been washed at all before being waxed.    
    I called again and Les is once again ?out? and will not take my calls or return messages.    ?Your ride  is our pride?  so says their slogan ? if only that were true.  I don?t know if these guys are dishonest or really just incompetent but they should definitely not be trusted. Their works is shoddy and their way of conducting business is shady.  This experience was a complete fiasco.   They claim to be ?not just another detail shop?- true, another shop would have done a good job.  They also claim to have a decade of customer service experience (none of it good, apparently)  and ?certified detail specialists? (certified in what, exactly, since they can?t even cover the basics).
    - Charlotte V.
  • A
    The guy did a great job, very professional. I will definitely hitre them again.
    - Shelly R.
  • A
    unknown
    - Stephen H.
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Car Detailers in Springdale

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