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Garage Door Repair And Installation reviews in Sherwood

  • A
    Direct Service Overhead Garage Door Company
    They could not get to me today they were totally booked but he gave me the name of another company to help me so I wouldn't be stuck all day not able to get out of my garage. Now thats what I call customer service!
    - Melissa T.
  • A
    Harmon Overhead Door Inc
    Johnny was great. He showed up on time (quicker than the predicted couple hours) and immediately fixed the problem. While he was here he gave me sound advice about the upkeep and then he changed the garage door opener lightbulb for me. It's been out for three years. He was awesome and left my garage in better condition than it was before my mom's fender bent it. I will only call Harmon Overhead from now on! ����
    - A C.
  • A
    Harmon Overhead Door Inc
    They responded immediately when I put in a request for an estimate, they came as scheduled for the estimate, and were on time as scheduled to do the repair.  Would hire them again no doubt about it.
    - Lisa S.
  • A
    Harmon Overhead Door Inc
    My garage door chain came off & when I put it back on I guess the chain was too tight.  After, a few hours, chain back in place but gear/sprocket broke.  I reached out to Harmon Overhead Door because of all the great reviews on Angie's List.  I messaged them late yesterday (Sunday) via Angie's List & had a voicemail before I turned on my work cell this morning.  I called & spoke to Jackie.  She told me they could fix today but I wasn't at home until late.  No problem, they did the work & just called me when completed.  Paid over the phone & came home to a working garage door!  Can't say enough good things about their service & work.  I will be telling my friends/family.
    - Joetta W.
  • A
    Harmon Overhead Door Inc
    One of my garage door springs broke so I purchased a set online with the hopes of installing them myself and saving some money; however, as I began my install I thought the top strut was bent, so I call Harmon and setup an appointment to fix the strut and inspect my spring install job.  I initially spoke with Jackie when setting up my appointment; she was very helpful and answered all of my questions, include price estimates.
    Ultimately, the strut was fine (honesty...check) and the installer (Johnny) was nice enough to finish the spring install I began.  Johnny was very professional and polite.  He was was patient and answered all of my questions including upkeep of the door (for example: when weather strippings and rollers should be replaced).
    Overall I'm very pleased with Harmon.  They charge a flat $75 service fee, then the cost of the parts.  I found their prices were comparable to other garage door companies located in the Little Rock Area.
    - Douglas R.
  • A
    Harmon Overhead Door Inc
    The spring on the door broke on Saturday.  I reviewed Angie's List and scheduled an appointment via  Angie's List web site on Sunday.  I wasn't sure how often they checked email so I did call first thing Monday to schedule by phone. However, the scheduler, who was very polite and professional, also replied to the email and referenced the appointment about 30 minutes after they opened,  so the scheduler email is a reliable method of getting an appointment for those who need to do it that way. I called Monday morning at 8:05 a.m. and was told I'd have an afternoon appointment.  My door was working again by 2 p.m.  
    James was the technician who came out and he was excellent.  He called just before he arrived to let me know he was on his way.  He didn't pressure or try to up-sell me on replacing both springs. He did have answers to my questions about predictable life-span of springs and since both were well over the average,  I asked him to replace both sides since the old springs were replaced at the same time. 
    Not only did James do this work well and quickly in 98 degree temps, he asked me if I'd programmed the button in my car to open the door and,  if not, would I like to have it done while he was there so I wouldn't have to leave the garage door opener in my car clipped to my visor. He took time to point out that it can be dangerous if my car were to be broken into and the opener stolen.  
     He asked me after he had written the ticket and put away his tools. I never thought about it, so he offered after he had noticed my opener clipped to the visor as we stood by my car.  His kindness and over-and-above service required him to get out his ladder again and take the cover off the garage door opener box on the ceiling.  Wow!  How nice is that?  His concern and extra service are rare any more. 
    I'm happy to recommend this company. I will definitely use them again.
    - Carol U.
  • A
    Harmon Overhead Door Inc
    All I can really say is wow, I called after the most horrible morning where I managed to back my car into my own garage door.  My first contact was very understanding and said she'd have someone out that day.  I had hope that at least they could get the door to lower so I wouldn't have my garage open all night.  Well they far surpassed that, the technician who arrived was so courteous and polite, he reassured me that I was not  the only person this ever happened to and he assessed the problems quickly and called for one of their people to bring over the needed parts.  In less than an hour they had my garage door looking as good as new.   I was relieved.   
    I would highly recommend this company to anyone looking to replace or repair a garage door, they just went beyond what I expected and delivered an excellent finished product.
    - Felicia K.
  • A
    Harmon Overhead Door Inc
    One of the springs on our garage door broke and rendered our garage door pretty much useless. We called Harmon at lunch on January 27th and were delighted that we were able to get an appointment the next morning. The process of booking the appointment was absolutely painless; we provided them our name, address, and phone number. They mentioned they would call us before heading to our home.
    The service tech arrived at our home around noon and quickly diagnosed the problem. We decided to replace both springs even though only one was broken. The tech was courteous and did an excellent job repairing and servicing our unit.
    A more exact scheduling window would improve the service (hence the B on punctuality as opposed to an A,)
    We would gladly use this service again and will be doing so again in the future.
    - Jason K.
  • A
    Harmon Overhead Door Inc
    The garage door was making a loud noise when it closed. The service provider replaced a lot of missing bolts and tightened others. He also checked on the other mechanics of the door. It has been working great since. The technician was polite and professional.
    - Peggy S.
  • F
    Harmon Overhead Door Inc
    Just trying to get a quote. What a joke. Told the gal on the phone I
    wanted to replace my garage door and the opener. Guy shows up and
    thinks it's just the door. He brought NO brochures no nothing. Iand quot;m
    confused. You bring out a tech NOT a salesman. Then his cell phone was
    constantly ringing and he would interrupt us to answer it. WOW!
    Regarding the garage door opener. I wanted one of the new ones that
    connect to the internet. Again NO brochures no nothing about what they
    sell. He had to call the office.
    The company sent the wrong guy. You don't send a technician to do a salesman's job.
    Won't be using these guys.
    - Hans P.
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Garage Door Repairs in Sherwood

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