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Furniture reviews in Searcy

  • B
    Two Men & A Truck - Grand Rapids North
    The company representative came to our old home and looked at what we had, to give us an estimate of what it would cost for them to move us. This particular company had been given a good rating here on Angie's list, so we were comfortable taking the risk of paying the $4,896 he quoted. He worked with us on the date to move and was even flexible in working around our airline schedule, since we were flying to our new destination. We were pleased in the beginning. It was at the end that our story took an unpleasant direction.

    Two Men and a Truck contracted with us to deliver and unload our belongings at our new home on Tuesday morning. One of the drivers kept talking about wanting to deliver and unload on Monday afternoon since they were driving straight through, but I explained that our flight didn't arrive until Monday afternoon, and then we had an hour or so drive from the airport to our new home. Furthermore, my sister and Father were driving up from Louisiana on Monday to get some of the items and I didn't know when they were going to arrive, therefore sticking to the original contracted day and time of Tuesday morning would be best. Nonetheless, the driver called me and left a message on my cell phone that they had arrived and wanted to get my permission to begin to unload even though we weren't there. I didn't get this message until I was on the plane getting ready to take off, and was unable to return his call until my flight arrived in Arkansas. When I was able to return the call, I was completely dismayed to learn that they were in the process of unloading - without our permission. They did get permission from the Director of the Retirement Community into which we were moving, but had not waited for our permission. Actually, I would have wanted to have been there when they were unloading.

    When we finally arrived, which was later than we thought because there had been flooding in the area and the main roads from the airport to our destination were under water, they were still unloading. On the positive side, they did load the items going to my sister on her U-Haul, and worked with me to arrange the furniture how I wanted in our apartment. The driver was responsive to these needs, but not to the need of when to unload and keeping the contracted day and time of unloading.

    Payment time brought its own surprises. We were informed by the driver that the move was going to be more expensive than what was quoted - it would be $5,500 instead of $4,896, as quoted. The main Two Men and a Truck Office was closed, so we were unable to talk to the person who gave us the quote that evening, and the drivers were insisting they be paid, so my husband charged the $5,500 to his credit card. The next day he called the office to complain about the price and ask for an explanation regarding why it had increased so much. Two Men and a Truck's representative responded to my husband's request to check into why it was so high and discovered that they had made an error in their calculations and we only owed $5,200. His explanation for the remaining increased amount was that the load weighed more than he had estimated. Furthermore, the representative was responsive and gave us $60 credit for a small tear in our loveseat.

    Overall, we felt Two Men and a Truck was too expensive, but did a good job, except for not honoring the agreed upon delivery date and time. Of course, they delivered too early instead of too late, but I thought it was unprofessional for the drivers to unload a truck without the customers being present, or without their permission. The company was very responsive to our concerns about damage and over charging and did make some adjustments. The main reason we would probably not use them again is because of their high cost.

    - Victoria K.
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Custom Furniture Makers in Searcy

Companies below are listed in alphabetical order.

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  • 1954

    435 Ruddell Hill Cir
    Batesville, Arkansas
  • 1treehouse

    3204 Twinberry Cv
    Austin, Texas