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Moving reviews in Russellville

  • F
    In a very long contract, it stated that a carrier can adjust the price to any amount after we were already quoted a price. The problem was, the carrier they sent to us via email the night before had an F rating at the BBB with a scam warning that says DO NOT USE THIS COMPANY. My daughter called Assurance and told them that we were not going to use the carrier, they gave my daughter another co but not really a different company, just another scam name. This happened 3 times and then my daughter said enough is enough. The contract stated that Assurance will placed a carrier who are authorized, licensed and insured and non of the 3 carriers met that description. My daughter was able to get out of the contract after hounding them. We were very involved with my daughter's moving. It cost mental, emotional damage and I don't want anyone to go thru the same experience. And it costs an enormous amount of money to get a reputable mover in a short amount of time.
    - Carol B.
  • F
    I received quotes over the phone and a local mover inspected the load and estimated the weight at 7500 lbs but advised a 53' truck could not access the property so a shuttle truck would be needed.  He quoted approximately $5,000.,

    Over the phone, Patriot offered me $3,200 for a 7500 lb load based on sending a smaller truck that could access the property but a contract for 9044 lbs at a "Will not exceed" cost of $4,634.13 and agreedto have the load weighed.  I agreed and authorised a deposit of $1,736.04 to be taken from my Mastercard Account.

    Patriot sent a contract that excluded all verbal representations and did not include the sliding scale of charges.  I amended the contract to include the verbal representations and returned it to Patriot by email.  They sent me a receipt for it.   

    The scheduled load date was 1/11/12 to 1/12/12 and the delivery date 1/16/12 to 1/24/12.

    On January10 they told me the pickup would be delayed to 15 January and that they would give me $150 for the late pickup.  I appointed a family friend as Power of Attorney (POA) and my wife and I started driving my mother in law's car to California.

    My POA drove 50 miles to the house on 15 January and no truck turned up.  Their office was closed and messages were not returned.

    On 16 January Patriot called and said a driver was 50 miles was 50 miles away and he would arrive at the property at 1-3 pm that day.  My POA made another 100 mile round trip to facilitate Patriot.  At 3.15 that day the driver called to say he would not be there that day.

    On 17 January my POA attended again and the Patriot Driver said he could not get his 53' truck to the property and that a shuttle would be needed.   Patriot called to say I would have to pay an additional $650 for the shuttle.  I referred to the amended contract which Patriot had agreed and resent the amended pages to another Patriot Employee.  (at this stage I had dealt with five executives in the head office.  My POA advised the truck driver had gone to rent a U Haul to shuttle the goods.  After waiting 8 hours, my POA went home.

    Patriot revised an estimated weight of 12,000 lbs! and asked my POA to signe an amended contract that he could not understand and so long he could not read it to me over the phone.  I instructed my POA to have the good taken off the truck.  Patriot called and told me I would not get my deposit back.  I told him I had contacted Patriot immediately I was informed of the revised contract and that I was entitled to my deposit as a result.  Anther Patriot executive called and agreed to send an email confirming the $150 rebate, no charge for a shuttle and a sliding scale of 51 c per pound.  Patriot advised a smaller truck would aarrive the following day.

    On 18 January my POA made another trip to facilitate Patriot but the new driver called and said he would be delayed nother day. 

    On 19 January the new driver said he would charge an additional $25 per box to pack 17 boxes although these were included in the contract.  He loaded the truck. The driver told my POA he was heading over 100 miles off the direct route, and leaving the load in Texas for transshipment.

    On 24 January I called Patriot twice to confirm delivery and no one called back.
    On 25,26,27 January I called repeatedly to four Patriot executives and no one returned my calls.
    On 28 January Patriot called and required authorisation for a final payment of $2,732.55 without any justification but told me the weight was 6820 lbs, packing $169 and the load over time even on an amended basis.  I calculated the amount payable at $1,382.85 as I had to pay $400 to delay my wife and my return trip to Australia and sent an email to Patriot to that efffect.  The email was never responded to and I stll have no accounting of their charges.
    I called Patriot three times and offered to deal to get the delivery.  They did not respond.
    On 31 January I called Mastercard and told them the story and that I believed the goods were being held "hostage".  They advised me to agree to the charge to have the goods delivered and that they had logged it and would stop the payment or reimburse my account.
    I called two Patriot executives and advised that I would agree to the payment and they finally returned my call and told me the goods were on route.
    On 4 February Patriot called and advised the delivery would be made the following day and took my Mastercard details and authorisations.  I arranged for six men to transship the goods to family members from the deilvery address in Ramona on 5 February.  The truck did not arrive.
    On 6 February I emailed Patriot and left a message.  They returned my call and advised the delivery would be made at 12-1 pm that day.
    On 7 February I called early and was advised that the delivery would be made at 9.30 that morning.  The truck arrived at 9.35 and the Mastercard debit was "Pending".  The driver unloaded the truck and at 12.45 required a credit card imprint which I refused to give.  I checked the Master card account and it was "paid".  Fine timing indeed.

    Mastercard advisd me not to pay the amount deducted by American Van Lines (an associate) on my next statement.


    - Brett M.
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Moving Companies in Russellville

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  • U-haul

    1311 S Walton Blvd
    Bentonville, AR