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Appliance Repair reviews in Romance

  • A
    Mark's Appliance
    The fridge decided to start dying a slow death while we were on vacation. By the time we got home on Friday night the fridge was a balmy 67 degrees and the freezer was holding at 16 degrees. Luckily there wasn't much in either since we'd been working on cleaning out the freezer items over the last few months and we consumed all the perishables before leaving for vacation, leaving mostly dry goods and condiments. Nothing was left that justified a Saturday service call.

    So Monday I start calling listings in the phone book because there are no recommendations on Angie's list in my area. About 4 calls in, I was starting to worry. Either I was too far for the technicians to drive, they wanted to charge an arm and a leg to drive that far, or they made excuses for not working on a GE fridge. On the 6th call, I left a message on Mark's Appliances answering machine (it was 8:15 am and the shop doesn't open until 9:00.) About 20 minutes to 9:00, Mark called me back. I told him where I was located and he said that was fine, that his service call for that distance was $54.95. I then started describing my fridge and he said that he would look at their scheduled appointments when he got into the shop that morning and call me back with an approximate time. About 10:00 he called to let me know that he thought he could have a technician out between 2:00 and 4:00 pm that afternoon and asked if that would be alright. I told him that was fine. About a quarter 4:00 Mark called to tell me that his technicians were tied up but that he was coming himself if it wasn't too late for me.

    Mark arrived promptly at 5:00 after closing his shop early. He worked quickly to diagnose the fridge's problem, order the part, and give me the exact cost of the repair job. He instructed me to unplug the fridge overnight to defrost and he'd return the next day to repair the fridge. He said he would more than likely arrive about the same time.

    I did as instructed. At 4:00 Mark called to say he was leaving North Little Rock with the part and would be at my home in the time it would take him to get there. I live about 1 1/2 - 2 hours from where he was located when he called. He arrived at 6:00 and promptly replaced the electronic board, unfortunately it didn't solve the issue of the non-functioning ice maker that hasn't operated for over a year. Mark had suspected that the ice maker was bad and priced a new one when ordering the board. He said it would cost around $200 to replace it. I told him that an ice maker is a nice-to-have not a necessity for that kind of money.

    Mark also shared that when he ordered the board he asked the GE rep about the model. Turns out that they've been having issues with electronic board and ice makers. Of course, my fridge is 5 years old and the warranty expired Sept. 1st. Mark couldn't talk the guy into helping me out since they've been having issues but no recalls. Mark did manage to get the guy to give me a year long warranty on the board rather than the initial 90 days GE typically gives.

    Unfortunately, I don't know if his price was competitive because I couldn't get anyone else to even consider doing the work. Even if it is a little high, I'll still call Mark the next time I have appliance troubles because he was willing to do the work even after hours.
    - Nina C.
  • A
    Kevin Appliance Repair
    Kevin came the same day I called and performed all services professionally and as promised thereafter.
    - Barbara F.
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Appliance Repair Services in Romance

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