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Hardwood Flooring reviews in Rogers

  • A
    Wonderful experience every time! This last time was hard as he had to match stain to floors that had been installed 13 years ago. He did a great job as it's really hard to match. He made many trips, and he was really concerned that we would be pleased. I can't recommend him enough!
    - martha T.
  • F

    The job was only done half way. It was sanded and then resealed but not stained. We had an appointment for them to come out and do this job at 8am and we were told it would be an all day job. Mr. Dramis called at noon to say that his crew was eating lunch and they would be there shortly. They showed up at 2pm and were gone by 4pm. And in that two hours they quickly sanded 17 steps and risers, and took a 15 minute smoke break. I asked them why there were white spots on the stairs and why the coating wasn't shiny. I was told it was because the area dried first but in the end it would all look even. So we have white marks where it should be OAK stain. We asked the company to come back out and redo it but we're told that they were only hired to do a $500.00 job and not a $1,200.00 job. We didn't hire this company personally but felt that we should have been treated with more respect then we were. We were treated like it was a bother for them. It would take days for Mr. Dramis to respond to our request and when we called the original contractor who hired him to help us he blamed the floor guy, then the floor guy blamed the contractor for being cheap. He even said you get what you pay for. He had a, you'll take what I give you attitude.  **Due to previous experiences with our small claims courts I have no faith in their good old boy court system. I have decided not to try to sue this company, but I will not recommend them to anyone and I will not ever use them in my home again.**


    - James B.
  • A
    It was very good. We don't live there anymore. We were trying to sell our house and had added wood floors and they did a very good job. We were very pleased with them.  We had carpets, so they pulled up the carpets and put down the base floor and then the wood floor. They cleaned up everything. I have recommended them to other people.
    - BETH N.
  • A
    Randall is small around superb craftman who we could be happier with; He did our floors but also is a superb cabinet maker & repairman ; he adjusted our kitchen cabinets to a new status! Call him , you won't be sorry!
    - George S.
  • F
    The company was hired to clean and refinish the wood floors in our home. After 7 attempts over a 3 month period, we were left with a disaster. The company burnt our floors with their equipment during the original application process. They then kept coming back and trying to patch over the areas that were burnt leaving uneven colorations and different shine levels. We were very patient during these few months as they tried to fix the problem and had to miss out on work a total of 9 times to accommodate them. During the final attempt, we stopped them half way through as they were not cleaning the floors before they applied the finish and were sealing in dirt and hair and slopping globs of finish in areas. It was at this point we came to the conclusion that they did not know what they were doing, nor did they care about details or providing customer service. The owner came out to our house to discuss and asked what we wanted to do at that point. We told him we wanted a refund and we wanted them to find someone who knew how to fix what they had done. We did finally get the refund a month later but they are not keeping their word on helping to get the floors fixed. The owner will not take our phone calls or return any messages left. We are beyond disappointed and disgusted with this company.
    We could go on and on about the experience. We have never been treated like this before and we have never complained about a company or a service but the way we were treated and the customer service we received was so incredibly poor we do not want anyone else to trust Courtesy Care with their wood floors and have to go through this type of ordeal. We were out right lied to by the Operations manager of the company. They sent inexperienced technicians to work on the job even after a specific request that they send their highest qualified associate to perform the work. And now the fact that our floors were left in this condition and they won't communicate with us is totally unacceptable.
    - Jayci S.
  • A
    On time, very good price for the quality of work and time it took. Randol and his helper worked hard, went out of their way to do extra. They did not make a mess or leave one. Would highly recommend this company and their Christian values.
    - Bob H.
  • A
    The experience was excellent. Earl's returned my call promptly, performed an estimate within 2 days of my call, and were very professional. Their work was also top notch...my hardwood floors look beautiful. They also took the care and time to ensure proper cleanup.
    - Stephanie C.
  • A
    unknown
    - Alex P.
  • A
    It was a super job - Pam, his wife, is very pleasant - and John is also very pleasant - just really a nice guy who knows what he is doing!!
    - martha T.
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Hardwood Floors in Rogers

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