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Floor Cleaning reviews in Rogers

Real People ~ Real Reviews ~ Real Results

  • They said they would do a deep cleaning including blinds, light fixtures and baseboards and trim. They did not do anything they said they would. I gave them three chances to get it right and each time they said they did the work but it was not done. They also left every light in our house on when they left on one of the reclean trips. I cannot recommend this company to anyone.
    - Vicki W.

    The company was hired to clean and refinish the wood floors in our home. After 7 attempts over a 3 month period, we were left with a disaster. The company burnt our floors with their equipment during the original application process.  They then kept coming back and trying to patch over the areas that were burnt leaving uneven colorations and different shine levels. We were very patient during these few months as they tried to fix the problem and had to miss out on work a total of 9 times to accomodate them.  During the final attempt, we stopped them half way through as they were not cleaning the floors before they applied the finish and were sealing in dirt and hair and slopping globs of finish in areas. It was at this point we came to the conclusion that they did not know what they were doing, nor did they care about details or providing customer service.  The owner came out to our house to discuss and asked what we wanted to do at that point.  We told him we wanted a refund and we wanted them to find someone who knew how to fix what they had done.  We did finally get the refund a month later but they are not keeping their word on helping to get the floors fixed.  The owner will not take our phone calls or return any messages left.  We are beyond disappointed and disgusted with this company.

    We could go on and on about the experience.  We have never been treated like this before and we have never complained about a company or a service but the way we were treated and the customer service we received was so incredibly poor we do not want anyone else to trust Courtesy Care with their wood floors and have to go through this type of ordeal.  We were out right lied to by the Operations manager of the company.  They sent inexperienced techicians to work on the job even after a specific request that they send their highest qualified associate to perform the work.  And now the fact that our floors were left in this condition and they won't communicate with us is totally unacceptable.
    - Jayci S.
  • Joanna was prompt on returning my call and professional.  After a couple of visits we had it down to what we want and Amanda is great. If I am working from home she is like a little mouse doing her job quietly.  Joanna always lets me know if something is up, Sickness, family emergency etc.  We are pretty easy going and not terribly critical, If they miss a week no big deal, they'll get it the next visit, .
    - Jeffrey B.
  • They are the most professional and personable group of people I have dealt with. Went above and beyond service requested with no additional charges. If they thought it needed to be done they just did it! You just don't find service like that today! Good Christian values and would rather give free service than have a disappointed customer. Anyone that doesn't agree would be wrong I have used this company for over 8 years and never had a complaint!! Use them for anything if you want good service
    - Shirley L.
  • I took over 2 laundromats that were constantly dirty and needed daily attention due to customers coming in and out 24 hours a day, 7 days a week. Geri agreed to clean both every day and if she needed a day off, she would find a replacement. Customers immediately noticed the improvement and I feel much more at ease knowing she's spending time in these unattended establishments every day, letting me know about repairs that need to be made and helping with odd jobs when needed. A very valuable asset, I continue to use Geri's services, as I have been for over two months now.
    - Michael D.
  • It was really good. He was very honest and does an excellent job.
    - Ronnie C.
  • Amazing job.  Arrived on time; when things were missed, was back immediately to finish up.  Beautiful job and would hire again in a second.
    - J L.
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Floor Cleaners in Rogers

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