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Auto Shop reviews in Rogers

  • A
    Car was ready when promised and looked brand new. Nice part was I did not have to call them for follow up; they called me that they had it ready---earlier in the day than anticipated. I would definitely hire them again!
    - Michelle H.
  • A
    Wonderful, Best Job, Price and most of all, Best Service Technicians in the World! bar none. If you let someone else build your or just have it serviced, I would price check. But I Did And they Beat all the others prices and My Car has never Shifted or Driven this good since I bought in 2012!!! so shop around and then take it to the Pros at Arkansas Transmission Service and be Happy you did, Because I have a brand new 2002 Corvette. it has never been like it is now. Great Job to ALL!!! God Bless You Steven, AL, and all the techs especially J. McCool ! the builder of my transmission Great Job better than when it was New! Thanks again everyone at Arkansas Transmission for fixing my Black Beast NOW, Look out everyone the black beauty is BACK in Service! Mr. Marion Wright
    - Marion W.
  • A
    Local dealer confirmed the warranty (less than 1,000 miles left on a 110,000 mile warranty), and repaired the transmission at no cost. I am absolutely impressed with the PROFESSIONALISM and INTEGRITY of Rogers Transmission...
    - Al S.
  • A
    They get pretty much an "A" for everything. This is the 2nd Subaru dealership I've worked with and they both have been excellent. Everything is fine. One thing about Adventure, they have a great waiting area. I would use them again, as a matter of fact I have an appointment for November.
    - JOHN R.
  • D
    Less than 6000 miles later, one and a half years, the engine light came on again. O'Reilly's said it was Code P0332 again - the knock sensors. I called back Firestone who said the parts and labor were out of warranty and I would have to pay the full cost again if they determined it was the same problem. Firestone only has a 12 month/12,000 mile warranty. So i took the vehicle to a different ASE certified mechanic and shared the history. The first question they asked was, "Did they replace the wiring harness? You nearly always need to replace the wiring harness in addition to the knock sensors." They diagnosed it as the very same problem again and said both knock sensors and the wiring harness needed to be replaced. They said, "This is a common, known problem." I searched the problem online which verified this problem in 1999-2007 models and "the wiring harness should be replaced in addition to both knock sensors," I called back Firestone and the manager insisted they did the repair right the first time, saying he called the Chevrolet dealership who said replacing the wiring harness is not "required." I asked why it wasn't even suggested to me to replace the wiring harness. He wanted me to bring the truck back to Firestone but said I would have to pay for all parts and labor, even if it was the same problem. He would only diagnose the problem for free. So I had the very same repair done over again with another mechanic who offers a 3 year/36,000 warranty on parts and labor.
    - Shelly B.
  • A
    Real mechanics! Found problems, fixed the windows and did two small jobs for me as well. Started right away and focused until the job was done.  The other mechanic came and helped out a couple times as well. Would recommend an appointment.
    - Lyn H.
  • F
    Awful! Do not buy a car from them! My entire family goes to Mclarty for any of their cars, and the first time I buy a car from Lewis I am lied to and screwed over, and on top of that poor customer service after I bought the car. All the way around I have had a horrible experience. The first thing I ask when buying a used car is if it was bought from an auction. Joey Brooks told me it was not and even made up a huge story about the "people who traded in", and what they were like. He insured me when I got my tittle it would have the old owners names. Well I never received a title in the mail. It had an oil leek, they covered up by filling it to the top, and so within three weeks I had to pay to get that fixed. Then I top of that I spent thousands of dollars in transmission problems. I went ahead and got my tags with the paper work they gave me, and the dmv gave me a period of time to get the title in. I called and requested a title again and they said they would mail it to me. Never received it. It's a year later and I cannot renew my tags until I get a title on file, so I made another phone call today. It's going to take them three weeks to get my title from the auction they bought it from in Missouri, and I'm now driving on suspended tags because they have to have the title. Awful awful people! Mclarty has never done anything like this to me, my family or friends. Gave Lewis a try, and after the first time I just want my friends and family to never use them! The number one advertisement is word to mouth, and when you treat customers so poorly it effects business. If I had a wonderful experience my sister in law, my boyfriend, my friend, my stepmom, and my aunt, might have bought their new cars from them and that's just in the last three months, and then word to mouth would have spread from there. No matter what the price of the you are buying you should be treated with respect and good customer service. Awful awful business!!!!!!
    - Faith F.
  • F
    NWA Detail picked the car up and charged me for that even though they say it's free on their website. When they dropped the car off the owner pointed out one stain and some pet hair but I wasn't concerned with that. I was more interested in getting the throw up out of there. Unfortunately I didn't notice until the owner had left with the money just how bad the car still was. It was just cleaned enough to look finished at first glance but closer inspection told the truth.
    There was throw up still in places that were harder to see like the floor and ceiling. They vacuumed the inside a little but didn't shampoo the seats. They cleaned the windows but they were streaky and cloudy in areas. The cup holders were sticky with cleaning fluid and the car smelled terrible. The outside was barely washed. There was dirt on the roof and tires and if the car had been waxed at all it was an incredibly thin coat. 
    You can imagine I was pretty shocked at just how bad the work was. This was on a Friday. I tried to call the owner right away but he never returned my call. I called again on Saturday morning because they advertise being open by appointment only. I guess I didn't qualify for an appointment because the owner refused to do the work that day.
    I called back on Tuesday but the owner said they were closed because he was sick that day. I was starting to get frustrated at this point. I happened to be driving by their shop shortly after that and saw the owner there working on another car. I couldn't believe it. I pulled in and asked him right then for a refund but he refused, saying they would have to be allowed to try again because they don't do refunds.
    I asked him why he wasn't being honest with me about being closed. He insisted he was being honest, that they weren't open, and he was only helping with one car. I had a friend call back later that day pretending to need work done and he told my friend they were booked up and couldn't get to it that day. Either he was lying about being closed or he lied to my friend about being booked up. Either way you cannot trust what these people say.
    Early into this mess I tried to stop payment on the check but it was too late. The owner had asked me to leave the name blank so he could stamp his business but instead when he left my house he went straight to a bank and cashed the check in his name. Add that to the list of things these people said that ended up not being true.
    - Adam .
  • A
    The price was $20. They charged me for the price they didn't even charge me for the labor. It was something simple. Overall they were excellent. Their service stakes are very good. They called me, the next day I went there and they fixed it. I would use them again in the future.
    - Rebecca A.
  • A
    Keith was very prompt and called and told me an eta to the job.  Once there he let me know what he was going to perform to our vehicles.  He cleaned the interior and exterior from top to bottom including shampooing all carpets and mats and hand waxing.  I was so satisified with our first vehicle he did I asked him for business cards to do other vehicles of ours and he finished another one that afternoon.  I cannot wait to have Keith do my other vehicles.  He made my vehicles look brand new.
    - Troy H.
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Auto Shops in Rogers

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