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Generator Repair reviews in Maumelle

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  • Called them because according to the Generac website they are a listed as a POWERPRO Premier provider ... translation: they carry virtually all the parts needed for repairs. I was fairly certain my problem was fuels related (generator would start but then bog down/stall). Sure enough, the technician troubleshot the problem to a faulty/dirty 11-month old NG regulator. He told me he didn't have the part and would return the next day (Wednesday) to remove the bad part and install a new one. Unfortunately, Wednesday came and went, and nothing ... I waited until Friday morning to inquire about the replacement part.  The person I spoke with had no clue what I was talking about; said she would speak with the tech and get my an update later in the day. Not surprisingly, I never got a return/follow-up call.  So I called again on Monday, spoke with the same person, who apologetically explained the tech had informed her there were no gas regulators available at their supplier. I found that hard to swallow, but went along with the explanation. I did some digging, found the part number, called the supplier myself, and they did have the part in stock. Hmmm? The only reason I couldn't get (and install the part myself) is that I'm not licensed, but it's a very straight-forward job. After another week of waiting, I called again the following Friday (now 3 weeks into this ordeal) and I was told the tech had gotten the part and he would be out Tuesday (his normal day in my area) to install it. How fortunate! (yes, plenty of cynicism). Appointment is made for 8AM and at 930 he's still not here. Finally shows up and installs the part in less than 10 minutes according to my wife (I'd already left for work). Incredibly, he tells her the company would send me a bill for 2 service calls. Sure enough, that's precisely what happened. When I called to complain about 2 service calls despite it only being one job, it was explained that the gas and time spent needed to drive to my house required 2 different service calls. I grudgingly paid their outrageous bill, and still feel like I've been robbed. Aside from their atrocious customer service and failure to follow up (I had to continuously call them up), NEVER IN MY LIFE HAVE I BEEN CHARGED FOR 2 SERVICE CALLS on any job I've contracted! Especially from a provider that supposedly carries most parts, most assuredly an NG regulator, which is a non-specific part. Deal with them at your own risk! I WILL NEVE USE THEM AGAIN!
    - ORLANDO M.
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    - Marilyn J.
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    - Luke S.
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    - Shelly S.
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Generator Services in Maumelle

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