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Water And Smoke Damage reviews in Little Rock

  • B
    Desert Rose Carpet Cleaning
    It went well. They did a good job. There was some confusion over some work because it had extended over Thanks Giving and there were some miscommunications with one of their workers and so they were a couple of weeks longer than they had expected to be, but that was the only negative. The work was excellent and we were real pleased with the outcome. It was not not inexpensive but for the work they did I thought it was a fair deal.
    - Stephen S.
  • F
    American Home Shield ��� Home Warranty
    I called American Home Shield for pipes bursting under my sink. When trying to schedule I was told all contractors were busy for 2 weeks. I called AHS back and I was told they "couldn't have anyone out till the end of the following week....several techs are out."  Really? Yeah, okay no water for almost 2 weeks?! I called again and was told by customer service that they would send me an email when i was assigned. No thanks. DO NOT WASTE YOUR MONEY!!!!
    - Amanda H.
  • A
    Arkansas House Levelers Inc.
    I called Arkansas House Levelers because they work with water damage. I explained my worries over the phone because I didn't want Mr. Lee to have to make a trip over here if he could not do the work. Mr. Lee came over anyway, looked at my kitchen floor and agreed that it would have to be replaced, but he does not replace floors. Even then, he crawled under my house, told me it was wet because of condensation and that I would need to open all the vents - which he did for me, and that I may not need to replace any of the floor joists (which is something he does). Marty suggested I contact a home remodeler to get the floor replaced, then said that if they thought the joists needed to be replaced and they could not do it, to call him back and he would do it.
    After all of that he chaged me nothing. He would not even take a couple of dollars to get a cold drink - it was 95 degrees outside yesterday. I couldn't ask more. He treated me like a friend.

    - Elizabeth B.
  • F
    It went slow,  More damages were done due to their delayed actions.  Promises were broken.  After dealing with the owner, I feel like I was abused, and bullied! You can read more details under google reviews.
    - Allison G.
  • A
    I could not have possibly been more pleased by the work or customer service of everyone from Arkansas Restoration! Excellent company!!!! Excellent workers!!!! They were reliable during the whole project!!! Mike was the project mgr assigned to my condo---he was amazing to work with!!! The owner Howard also checked in and kept in touch on how everything was progressing. They completed the job on time. I would use them in again in a heartbeat!!!!!
    - Betsy L.
  • A
    Very professional in their two visits to my home.  Provided a written estimate on work. The estimate was"open ended," because it was difficult to determine how much damage might be revealed as the work progressed. I had no problem with this approach. My problem was two fold: (1) the estimate was very costly (2) my wife was diagnosed with additional cancer about the time our bid was received and I won't have the time to pursue this project anytime soon. It appears these restoration companies work mostly with insurance claims thus, I think, the reason for such high cost estimates.  Both companies I contacted were within 10% of each other's bid and appeared to use the same estimating software . If my wife's treatment is available in Little Rock I plan on contacting these two companies to see if there are other repair options that might not be so costly .
    There is no N/A rating of Quality on the survey, so I gave an A even though I have no direct knowledge of their craftsmanship. My "A" is based strictly on the professionalism of their estimators.

    - Glenn C.
  • F
    A gentleman came by and looked at the problem.  He told me to do the work myself, that they wouldn't be able to do it., and that even if they could it would be cost prohibitive.  He did say he would put together an estimate, but I never heard from ARI again.
    I hired another contractor who completed the plumbing repairs and did some repairs to another bath for under $400, then replaced the tiles with matching period tiles plus added new flooring for under $2000.
    - Diane H.
  • A
    Welch's Cleaning Service
    The property had been empty almost a month--the grass was overgrown and both back yard and front yard filled with trash.  Inside, squatters had filled both toilets to the brim with poop, plus the carpet already had dog diarrhea and urine.  Two rooms had been painted deep burgundy.  When I had the water turned on, both toilets overflowed for hours and deposited all their load onto the carpets.  I had a hard time finding a cleaning service that would deal with the disaster--one service looked in the back door and said they wouldn't even step foot in there for less than $500.  This is a small mobile home.  April and her husband got out there the same day I called and gave me an estimate for hauling away debris, mowing, repairing the skirting, cleaning, and carpet cleaning and painting the whole place.  It took them three days.  If April had not been the type to clean INSIDE the cabinets, I would not have known that all the screws in the kitchen cabinets had been removed and someone could have been seriously hurt or killed when they loaded all their dishes in their and the cabinets would have fallen.  She and her husband are also very pleasant and polite and strive to please.  Welch's Cleaning Service is going to be my new permanent cleaning service for all my rentals.
    - lisa g.
  • A
    The story isn't finished!   Although the temporary patch is somewhat unusual, it has held.  We will call them back to repair the ceiling drywall when the roof has been replaced and then I will update the review.  Very nice, very prompt (repair was underway within 3 hours of my phone call).
    - Judy R.
  • A
    The contractor I worked with from ARI was great - Shawn Butler.  I did have some issues related to some of the subcontractors though, which were frustrating, but Shawn worked with these subcontractors to get the issues resolved.  For example, when the flooring subcontractors (Flooring Liquidators, I believe?) replaced the vinyl flooring in the bathroom, they did not replace the wax ring under the toilet and replaced the toilet with a scrap of laminate flooring under one side which cause that toilet to leak.  (The irony is that the floor was being replaced due to water damage in the first place).  Shawn helped ensure that this and the other issues were resolved and that the work was done well and completely.
    - Carrie S.
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Water And Fire Damage Services in Little Rock

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