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Home Builder reviews in Hot Springs Village

  • A
    Freewalt Builders Inc
    Went well, although every time I got a call, there was more bad news.  The wall had been leaking because a deck had not been installed properly.  There was no flashing, so all rain water was running inside the wall for years causing rotting and mold.  They took off upper deck boards and removed siding and framing to reveal the problem.  They built a temporary wall, as there was nothing holding the wall up, since the joists were rotted. The windows had to be removed, since everything was rotted.  All was replaced and the windows put back, as well as the siding and deck boards.  Wallboard was replaced inside the room and textured and painted and repairs made to the ceiling.
    This was all happening after I had just had the whole downstairs painted. =(
    Art Frewalt and his crew were very nice and worked to get the job done as quickly as possible.
    I will definitely call on them again.
    - Karen B.
  • A
    Freewalt Builders Inc
    This is the first home I have owned that has a crawl space, it is set up as a storage area. I was concerned when I discovered moisture among the rocks on the floor. I had found Freewalt Construction on Angies List and called about the moisture problem. Art recommended that a French drain be installed inside the crawl space along the northern foundation wall connecting into an existing drain system. He quoted me a price and we scheduled the time for the work to be done. His guys were always on time and very helpful with any questions I asked. I watched the progression of the installation and the job was completed exactly as Art had described it would be. They did a good job and I would recommend them and I will  use them again if needed in the future.
    - Judy E.
  • A
    M & R Sarver Construction Inc
    Matt Sarver was always on time and kept us apprised of any changes to the schedule. His carpenters were professional and kept the site clean. The Sarver's build high end new homes. I would let them build a home for me anytime.
    - Margo M.
  • B
    Jerry Jones Builders
    The job went exactly as Mr Jones said it would. He is a contractor and lives in Hot Springs Village. He bid the job and I spent a lot of time, in advance, planning the work to be done, quality standards of materials to be used and quality standards of construction to be used. He prepared a three part contract, scheduling payments. In each portion, he detailed exactly what was to be completed and at completion payment was due. His standards of quality go beyond my high standards. However, it was a good thing to spell out the standards to be used. The fact is, you only get what you pay for. If you want Middle of the road quality for your bathroom tub, you must state that in the contract so that he can plan the extra expense. You must not take for granted that since he does perform at high levels of quality. While he will not build junk, he also will not go above and beyond, unless it is negotiated. In other words: "He performs different standards, as contracted." I asked for middle of the road and high "quality materials". We identified specific items to set price limits: i.e. Toilet, sink and light fixtures. Everything entered into the contract was done exactly as expected. (He even went beyond in most areas, to give value for his services.) There were a couple items overlooked in the planning stages and when those items were identified, I had to pay extra. However, I must admit the extra expense was justifiable. The biggest conflict was choice of the Heat Pump. We had already established the fact that it would be a high quality product and the size would be based on the square footage being added to the house. That was all fine and good. We had not discussed the difference between: "Getting by and Performing well most of the time" with the concept of: This unit will handle any climate conditions, effortlessly. My research told me that I needed a 4-ton unit. He and the electrician said that I only needed a 3.5 ton unit. The difference was several hundred dollars. (We had not discussed how much was limited for the unit in advance. Therefore, he could use any number he wanted as the limit. The fact is: I insisted on a high-energy-efficient 4 ton unit. I did get it; but, it strained the relationship. Get everything in writing. Plan the expenses the same way he is going to bid the job. If you do: YOU WILL NOT HAVE ANY TROUBLE. Jerry Jones did top of the line work. He also performed at a level of quality a little higher than contracted. Ask him to provide a detailed range of expenses for everything, so you will know if something is underfunded or overfunded. I give Jerry Jones 5 stars and he is on my speed dial.
    - David H.
  • A
    Jerry Jones Builders
    My mother and I spent 10 weeks planning and researching this project. We obtained bids from everyone who would show interest in accepting the job. We even shopped the job in Hot Springs and Benton, AR for prices and reputation. We found most of the people bidding acted like they would simply take the job and then show interest in the project. The next lowest bid on this project was $12,000 higher. The construction was approximately 680 square feet.

    Jerry Jones actually fell into this job with us. We chose a contractor for the job by the name of Rich Muchiuo and Andy Maggard of andy's Bobcat Work. We gave a check for about $17,000 to start the process in about 3 weeks. Afew days passed and I called Mr Muchiuo and found out he was in another state and probably would not return. We then found out that he intended to keep our check. Fortunate for us, we gave the check to Andy Maggard who refused to go along with Mr. Muchiuo's plan to take $10,000 off the top and abandon us to Mr Maggard to complete the contract. Mr Maggard immediately refunded every dime.
    Andy Maggard wanted this job very badly. So he introduced us to Jerry Jones of Hot Springs Village. He actually lived less than a mile from our home.

    Jerry and Andy were very patient with us in discussing the plans. We spent several hours going over a detailed written list prepared in advance identifying exactly what was to be done and the quality of materials to use for each step of the project. We found this detailed and time consuming list became an integral part of our contract. We really liked both Jerry Jones and Andy Maggard (who already had established his integrity with the refund of our money earlier). The price came back higher than the previous quote. We accepted it.

    The project began on time. We paid 1/3 in advance, another large sum when materials were delivered for construction, and all but the remaining $10,000 after the electrical and insulation was completed. To wrap up I made a detailed list of things to be done before I would pay the balance. I must admit, this planning saved a lot of grief. The balance was requested early but I stuck to my guns with the list and it was in our contract that final $10,000 would not be paid until everything was cleaned up to our satisfaction and all lose ends were done.

    These guys did excellent work. The quality was second to no one and I know from experience what I am talking about. Details include even caulking seems of 2x4 s butted against each other. Where ever two pieces of wood were fastened, it was caulked. They modified the plans as the project went on with our approval, resulting in a final project better than we envisioned. It seemed like it took longer than I anticipated; but, someone was working every day of the project except one or two days over 7 weeks.

    I must admit that we did have to watch closely. If they saw a way to save money, they would do it unless we insisted. There was a couple times we insisted. Again we referenced the quality standards we had written into the contract. They were great. Anything in the contract was complied to without begrudging. The final product looked so good because it was blended into our current construction. I am serious, you could not tell where new construction began and old construction ended.

    For cost reasons, anything not in the contract was negotiated as additional costs. This is why it is important to do as much planning as possible.

    After the project lose ends were completed, we paid the final sum and we were very pleased. We had several issues pop up during the next 4 months. All we did was call Jerry or Andy and someone was there within 72 hours to either look at it or fix it. They never complained. They kept a great attitude with the follow up service, even though there would be no more money coming into them.

    I highly recommend these people. You will appreciate them too.
    - David H.
  • A
    Kieschnick Construction Inc
    They were very easy to work with and the quality of the work was excellent. They were accommodating when we wanted to change things and came out on budget. We were very pleased. We would recommend them to anyone.
    - Nora and William B.
  • A
    Freewalt Builders Inc
    I probably have more construction experience than most customers.  In a military career, I worked a spectrum of jobs from carpentry and surveying, to construction management and inspection.  I managed an engineering lab for testing of concrete and asphalt.  In civilian life, I directed a hospital maintenance staff, and taught a high school shop class.  In other words, I?ve been around construction-- and contractors for a long time.  So here?s some contract advice.  

    Understand contractors do business two ways; ?Cost Plus,? or ?Fixed Contract.?  You can do a Google research and get a full understanding of both.  Here?s my advice in Reader?s Digest terms:

    A Fixed contractor provides a ?quote?, or ?bid,? and performs all the work promised for the agreed cost. (Get a signed agreement).  A ?quote? is an attractive selling point.  However, when an ?unforeseen condition? arises, the contractor must then either ?eat? the problem-- or expect you to adjust/renegotiate.   Government contract work is like this.

     In these fixed contracts, profit is made by the contractor limiting his material cost, and working as fast as possible.  Keep in mind there is the potential that quality will suffer due to ?corners being cut. ? 

    Cost-plus is almost opposite.  You pay for materials, labor hours, and some percent of profit.  A cost-plus contractor?s estimate is not a really a bid--so realize that the amount may sound attractively low.  Unforeseen conditions are going to raise cost; count on it.  Also, if your contractor turns out to be slow and/or inexperienced-- you will pay too much for the labor hours involved?and potentially, get skimpy quality anyway.  

     Freewalt Builders were not slow.  Nor did they cut corners.  They brought experience.  They worked like a band of beavers, and took pride in building?what I consider to be a ?brick outhouse? of a deck extension, deck staircase and a 500 S.F. rough-in basement.  

    Yes, the job cost more than that the estimate.   But I?m not complaining.  I could have halted work at any point and had a potentially lesser crew come in.  I didn?t, because I recognized that the best possible quality work was already being done.  

     Not only was his own work attended to expertly?Freewalt Builders fixed wrongs things about the existing house--at little cost.  After all was said and done, our cost was exactly where my experience told me it should be. 

    Finally, I?m very happy with not only the cost-to-value result of the job, but also very happy with the genuine concern and effort by Art Freewalt and his workers--helping me both to visualize, and make real the little renovation dream me and my wife had.  Got a job? Talk to Art Freewalt first.

    Keith Ogles, SMSgt (Ret) Hot Springs Village resident
    - Keith O.
  • A
    Paul Wagner Custom Homes Inc
    He designs all his own homes, so they are all custom built. He is on the job daily, and he uses the best subcontractors around here. He's very honest, very meticulous, always available, and is very good at his job. My father and grandfather were builders, I was a contractor, but this guy was the best I have even seen. He also stays within budget and will get you exactly what you want.
    - Bob M.
  • F
    Natural State Drywall
    Called two different occasions. Assured they would address repair. Never showed and no return calls.
    - Richard M.
  • A
    Keith Lynchard Roofing & Construction
    They definitely takes care of their customer's needs. They are full service company and he cares about it. He does a bang-up job.
    - James M.
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Home Builders in Hot Springs Village

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